Fairfax Motors

A great buying experience! We drove two hours to see a vehicle they had listed online. We dealt with Vincent and the whole transaction was great. No pressure and very helpful. We drove two hours to see a vehicle they had listed online. We dealt with Vincent and the whole transaction was great. No pressure and very helpful. I would recommend them for sure. More

Business only After initial purchase of the vehicle, the sales person was of no help or assistance when the car tags were needed. Vince only cared for the business After initial purchase of the vehicle, the sales person was of no help or assistance when the car tags were needed. Vince only cared for the business and had no intention of aiding the customers after the deal was done. Overall poor customer service and a lack of hospitality. More

Pleasant Buying Experience I recently purchased a Honda CRV from Fairfax Motors and, from the time I entered the building until I signed the last form, the agent, Patrick, and t I recently purchased a Honda CRV from Fairfax Motors and, from the time I entered the building until I signed the last form, the agent, Patrick, and the finance person, Laura, made me feel so welcome and treated me like they had known me all my life. They were very friendly and worked with me to make sure I got the vehicle I wanted at a monthly payment that will be comfortable for me to pay. I would strongly recommend this dealership to anyone looking for a vehicle. More

"Outstanding Buying Exp. - No Hassle, No Gimmicks" We recently purchased a car from Fairfax Motors and the process was a stress free and great buying experience. We strongly recommend coming to this de We recently purchased a car from Fairfax Motors and the process was a stress free and great buying experience. We strongly recommend coming to this dealer for the purchase of your next used car. More

Great experience My salesman Vincent was very helpful, knowledgeable and kind. No hassle, just great buying experience. The staff was very helpful from start to the en My salesman Vincent was very helpful, knowledgeable and kind. No hassle, just great buying experience. The staff was very helpful from start to the end. More

Great vehicle; pleasant buying experience Let me start this review by stating that there is not a single sustainable used car dealership in the nation that is not focused on making a profit; t Let me start this review by stating that there is not a single sustainable used car dealership in the nation that is not focused on making a profit; this is why they exist. So, the mark of quality is in how the sales staff treat customers and provide them with transparency and information. And it's worth noting that any car buyer can dramatically improve their car-buying experience at any dealership by simply doing the homework; know the vehicle, know the market and research the dealer. In this regard, my recent purchase of a used Toyota Highlander at Fairfax Motors was a great experience. Daniel Fuentes is new to the dealership, but proved himself to be possessed of a customer-focused attitude that will serve him well. He provided stellar service and immediate, responsive and knowledgeable support; especially commendable when taking into account dealing with a demanding buyer like me. There was only one hiccup in communication regarding the transfer of plates to the new vehicle, and he handled it deftly and with grace, though it required revising some paperwork to resolve the situation as I wished. On top of all this, he genuinely loves cars, the business and interacting with people – that's something that cannot be taught and should be valued in a salesperson. On the financial side, Laura Davis in the back office was extremely friendly and informative, taking the time to explain in detail the itemized charges over the phone to my satisfaction. She provided maximum transparency and there were no ridiculous or contrived charges that some dealers will incorporate into their sales price. The vehicle itself was in amazing condition, as did appear to be the others in their lot. Although it has more than 100k miles on it, it is exceptionally clean, the engine performs beautifully and it includes all the features I wanted, along with a few bonus features. As I stated up front, all dealers are in this business to make a profit, so if you hope to get the exact vehicle you want at the price you want, then it is incumbent upon you to do the research and come prepared. The final price was only a little more than I wanted to pay, but only due to my needing it immediately and not having the luxury of time to wait for another price drop. That being said, Daniel was willing to engage with his manager several times during negotiations to bring their price down to an acceptable level. (To be honest, considering the quality of the vehicle, the asking price was already fair and the final price was a good deal – I did mention I'm demanding, right?) Fairfax Motors was a two-hour drive from my residence, but it was worth the trip to make this purchase and I would recommend dealing with them in the future. And Daniel – thanks for recommending that restaurant; it was a great dinner to celebrate the new vehicle purchase! More

my experience was excellent met Pauline after doing a search for a Mercedes S class late model and she was courteous, efficient, and most of caring. Her personality sold the car met Pauline after doing a search for a Mercedes S class late model and she was courteous, efficient, and most of caring. Her personality sold the car for me and I am a salesman. Secondly, when we went to get financing(which we had) we met Laura Davis and she was as genuine as Pauline which made the buying experience even more satisfying. She didn't recommend the financing that we had approved but searched for a better deal. Just good people who did not pressure us or keep us in the dealership all night. Would highly recommend them again. More