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Fairfax Motors
Fairfax, VA
412 Reviews
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Showing 412 reviews
May 22, 2015
Best car buying experience ever Buying a car is an experience a lot of people dread, but buying a car in Virginia when you live in Atlanta (my case) compounds the potential for a neg Buying a car is an experience a lot of people dread, but buying a car in Virginia when you live in Atlanta (my case) compounds the potential for a negative experience drastically. I have to say that my experience with Fairfax motors, Ace and Mike my (salesman) was the easiest and best car buying experience I've ever had! Ace was in constant contact from the beginning. Showed absolutely no reluctance to my request to have the BMW I was considering driven to the local BMW shop for a pre-purchase inspection. They drove the car there and picked it up when its was done. That showed me that they had no fears about the quality of the car. Then they didn't even require a deposit for me to hold the car until I got to DC two days later (the local dealer in Atlanta wouldn't even hold a car when I gave them a deposit and sold a car out from under me - typical smarmy car dealer tactics : not Fairfax). Then Ace had a person drive to pick me up at the airport to get to the dealership to complete the transaction (1 hour roundtrip); again no reluctance on their part to do so. No pressure at all once I got to the dealership and was closing the final deal. The car was everything Ace and Fairfax said it was; a great BMW 335xi. Price was fantastic. Drove back to Atlanta with no problems. I would definitely buy from Ace and Fairfax again, and would give them my unequivocal recommendation for others to do so too. Compared to the interactions I had with the local BMW brand dealership here, Gl**al *mport, Ace and his team were far more professional, courteous and on the "up-and-up" than the bigger brand, bigger dealership. Thanks to Ace and team for the excellent service and great purchasing experience! More
by atlPeter
Employees Worked With
Mike
Helpful May 21, 2015
Great car, good experience Found a one owner, low mileage 2006 Lexus LS430 in superb condition. Fair price, great service. No problem with having my mechanic check it out. Found a one owner, low mileage 2006 Lexus LS430 in superb condition. Fair price, great service. No problem with having my mechanic check it out. More
by planner
Employees Worked With
Laura Davis, Pauline Ball
April 22, 2015
Unbelievable Experience!! I, like many others started my search at the dealer thinking the inventory selection would be superior. I noticed that the search was becoming more di I, like many others started my search at the dealer thinking the inventory selection would be superior. I noticed that the search was becoming more difficult due to the color,make,model, and specific amenities I was looking for in a vehicle. I searched on Auto Trader and Viola'..there it was, exactly what I wanted located at Fairfax Motors! From the moment I made my first phone call to Fairfax Motors, I felt totally comfortable. Vladamir, the representative I initially spoke to was extremely inviting and made me feel like I was starting a relationship with a business that would treat me well. I made an appointment to come in to Fairfax Motors same day to view my now newly purchased Range Rover:) When my husband and I came to test drive the vehicle with Vladamir, we received a warm greeting. Ace and Pauline, who were more experienced were there to offer any additional help and recommendations. I really liked how they took Vladamir under their wings and helped him with any questions he had in assisting my husband and I through the process. I didn't feel that it was a bunch of sales reps competing for a sale but more of a family working together. For me, that creates a comfortable environment and says a lot about the integrity and ethics of Fairfax Motors staff. After making a final decision on the vehicle came the most important portion of purchasing, the financing. Laura Davis was unbelievable to say the least! She worked very hard to get the best financing possible. She is extremely knowledgeable with over 40 years of experience in this area. We felt a genuine concern and interest from her in making sure we were comfortable with the terms of the agreement. Within two days, I viewed, test drove, and purchased my vehicle. I felt that each of the individuals listed helped me enormously in making my final decision. Total professionalism from start to finish!! I would highly recommend Fairfax Motors to any friend,foe, or family member! :) -Dr. Russell More
by drrussell
Employees Worked With
Vladamir-Sales, Laura Davis, Pauline Ball
April 18, 2015
Outstanding Choice of Cars and Best Customer Service Ever We have purchased many luxury cards from luxury dealers but this was our first time using Fairfax Motors to purchase a Mercedes GLK 350. They were out We have purchased many luxury cards from luxury dealers but this was our first time using Fairfax Motors to purchase a Mercedes GLK 350. They were outstanding! The dealership is not very large and this is a good thing. They have a great selection of luxury cars and they are competitively priced...in fact, quite a bit lower than the larger dealerships...hope it stays that way! They truly work to please their customers...and we have very high expectations when we are spending our money. There is a nice team culture which is evident from the top...no gaming and dealing. The leadership is clearly on the ball...referring to Ace who is the Manager. We had the opportunity to also speak with the owner, Andy, and it is clear that the tone is very effectively set from the top. Laurie Davis was very sweet and patiently answered all the questions that we had about our financing options. Last but certainly not least, is Daniel, our sale associate. Very professional, polite and although he is new to the Company, he was keen to find answers to our questions from his very supportive colleagues. I hope that Fairfax Motors maintain this very unique culture since we will certainly call on Andy when we are in the market for our Mercedes SL 550! More
by love cars
Employees Worked With
Ace (outstanding) and Daniel (Sales), Andy Gurowitz, Laura Davis
March 18, 2015
Worth the visit and great overall experience!! I came up from Hampton Roads to get the car and it was worth the travel. I made a decision on the type of vehicle I wanted and test drove many others I came up from Hampton Roads to get the car and it was worth the travel. I made a decision on the type of vehicle I wanted and test drove many others over the last month. I have been going to big dealers thinking they had the best options but my experiences were horrible and the vehicles were beat up (smelled, noises, dirty, overpriced) and most of the customer service was garbage...It is crazy how they still blow smoke and bs your way with access to so much information! I then talked with Pauline and she assured me that I would not be disappointed if I made the travel up there for the car...she was correct and the car was everything they described. The cars are in wonderfull condition and I never expected a pre owned dealership to set the bar that high! They offered a great deal and great product with welcoming customer service! If you are in the market for a vehicle that they offer then take a visit for sure! More
by Darea
Employees Worked With
Pauline, Mike
March 17, 2015
great experience We got there early, right before they opened and they still greeted us, with a smile. I had a couple of cars in mind and Paulina showed them to me no We got there early, right before they opened and they still greeted us, with a smile. I had a couple of cars in mind and Paulina showed them to me no problem. She was really friendly. Once we bought the car they drew up the papers and got us in our new ride. I will buy from them the next time I am in the market. More
by pattygirl
Employees Worked With
Paulina
March 13, 2015
Smooth and easy Ace, was great. Great leadership, definitely sets a great standard to great customer service. Easily notice by the rest of the staff. I was quickly gr Ace, was great. Great leadership, definitely sets a great standard to great customer service. Easily notice by the rest of the staff. I was quickly greeted and treated like family. Pauline my sales person was awesome. Personality was great, made the day easy and fun. Even between other deals I never felt left out. There was always someone there checking up on me and referring to me by name. All in all the best experience I've ever had buying a car. Would definitely recommend FAIRFAX MOTORS. Thanks to Ace, Pauline, Omar and Laura you guys were awesome. More
by rcdo76
Employees Worked With
Ace, Pauline, Omar, , Laura Davis
March 03, 2015
Micheal Webb, Laura davis Excellent customer service.nice people.will come back any time.this people made our time at the dearship worth it. Micheal Webb is a very professional Excellent customer service.nice people.will come back any time.this people made our time at the dearship worth it. Micheal Webb is a very professional person.thanks again for your help. More
by Derrick15
Employees Worked With
Laura Davis
March 03, 2015
In and Out This dealership came across as positive in their approach in making sure that as a customer, I did not leave feeling any kind of rejection. Both Laur This dealership came across as positive in their approach in making sure that as a customer, I did not leave feeling any kind of rejection. Both Laura and Michael were very welcoming and did all they could to make sure they got me the best deal and a bank to finance the vehicle. I will surely recommend the dealership. More
by bshonubi
Employees Worked With
Laura Davis
March 02, 2015
Used vehicke purchase I was in the market for a used SUV and the professionalism and service that Michael Webb provided was undeniably the best that I have ever received. I was in the market for a used SUV and the professionalism and service that Michael Webb provided was undeniably the best that I have ever received. Mr. Webb did not make me feel rushed, he was patient with me and encouraged me to take my time which is important to me when making a financial decision of this magnitude. More
by 6ft5jw
Employees Worked With
Laura Davis
