Fairfax Motors

My fiancée and I were looking for a new vehicle because she was involved in an accident which totaled our last car. We were not expecting on purchasing a new vehicle but due to the circumstances we because she was involved in an accident which totaled our last car. We were not expecting on purchasing a new vehicle but due to the circumstances we were forced to purchase. We contacted our insurance company (USAA) which gave us a list of preferred dealer that they deal with and have great ratings. I contacted the dealership and spoke with a salesman (Stanley Azor) who was great and very courteous! Within a couple of hours I was getting a call right back letting me knows he had an approval for us! Within two days we drove from Baltimore to Fairfax and there it was (2004 Mercedes Benz C320) waiting for us, nice and clean :-) Once we got back to Baltimore, the vehicles check engine light came on. We took it to Auto Zone, who done a diagnostics test and found that it was the Crankshaft Position Sensor. We called the dealership back and they said to bring the vehicle back down the Fairfax and they would be glad to fix the problem. Before we could make it down there the sensor died completely rendering the vehicle from moving. So we got it towed to a local auto repair and had the work completed. We called the dealership again, and spoke with Zack Byrd and he was a pleasure to work with as well. Zack had us fax over the receipts and he sent us a check for the difference. Thanks Fairfax Motors! We are definitely customers for life!!! The Lewis Family Baltimore, MD More

Had the best experience with Payam in purchasing a quality used car for the 1st car for my son. He was very knowledgeble and sympathetic to the needs of parents for their sons first car. Therefore we quality used car for the 1st car for my son. He was very knowledgeble and sympathetic to the needs of parents for their sons first car. Therefore we were able to find just the perfect car at the right price for our son. A 1997 Honda Civic Hatchback which was exactly the car they our son wanted. I will always recommend this dealership and especially Payam to all my acquaintances who may be in need of a used vehicle. Thank you again for this fantastic sales experience. Sincerely, Carol L. Gondeck More

Was slightly worried about Fairfax Motors after reading some other online reviews. So approached with some trepidation to look at a Mercedes CLK they had advertized. Was greeted immediately by Omar and wa some other online reviews. So approached with some trepidation to look at a Mercedes CLK they had advertized. Was greeted immediately by Omar and was put at ease straight away with his friendly and helpful manner but not pushy at all. He immediately stated he woudl be happy to help me with anything and there would be no obligation or expectations to buy a car. he continued to be very helpful and accommodating all teh way through the process. Also met with Tony to discuss the deal - he was also very helpful and accomodating - they even immediately agreed to let me get the car fully checked out by my mechanic before I put any pen to paper. Both were great guys and ensured I was comfortable throughout the whole process - I was especially nervous as I had never spent anything like this amount on a nice car before - I asked lots of questions and made them confirm lots of minor detail questions, which they did without a problem. After the sale they handled the follow up items and tag/title paperwork very quickly and efficiently. More

Me & my mother both just purchased two cars from this dealership we were met by Omar who brung us a cold glass of water on which had to be one of the hottest days of the summer. We sat down spoke to him dealership we were met by Omar who brung us a cold glass of water on which had to be one of the hottest days of the summer. We sat down spoke to him about the first car we were interested in he helped out a lot while we were filling out paper work gave us really good prices on both the cars we wanted both with warranties and in good condition. After seeing how well they treated my mother I went in the next week & purchased my truck I've had it for about two weeks now & have no second thoughts about it! I prefer anyone looking for a car to go to these guys. Omar tony & Louis are by far three of the best sales men I've dealt with. More

!!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! !!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! After being sold a Range rover that did not pass inspection, charges to Fix damages way of !!!STAY AWAY FROM THIS DEALERSHIP!!! You will be fooled! After being sold a Range rover that did not pass inspection, charges to Fix damages way off, they sold me another car that did not pass inspection again after raising price initially posted on the internet of course. Then, they found me financing at certain rate and few days later send me the paperwork with a higher rate! Management in RUDE, stay away from them, them and check the BBB Better Business Bureau, lots complaints have been filed. More

First of all everyone is on the same page here at this dealership so don't be fooled by the GM or Owner. The first truck they sold be couldnt have legally passed inspection and after a month the truck sti dealership so don't be fooled by the GM or Owner. The first truck they sold be couldnt have legally passed inspection and after a month the truck still wasn't able to pass Md inspection. Their solution was to sell me another overpriced truck that they failed to tell me was in a reported collision, runs poorly and gave me 14k for the first truck that they sold me for 16k. Beware...... More

Dealer refused to submit the title to my new vehicle to t the state for transfer in my name. As a result, I was forced to contact the Viginia DMV Law Enforcement Service to file a complaint and rectify the the state for transfer in my name. As a result, I was forced to contact the Viginia DMV Law Enforcement Service to file a complaint and rectify the situation. More

Bought a great car at a great price the breakdown came when it was time for my tags. I made multiple calls to get them to send me my tags only to be hung up on, not have my calls returned and just plain b when it was time for my tags. I made multiple calls to get them to send me my tags only to be hung up on, not have my calls returned and just plain blow off. Financially the day my temp plates were due to expire they called and refused to overnight the tags. Before they make any claims I had all the required paperwork in their hands within three days of buying the car and I shipped it overnight and return receipt. This is a shady low class dealership. I had a vibe when I walked in and should have known better. YOU HAVE BEEN WARNED! STAY AWAY! More

My wife and I did a search online and found what appeared to be the ideal car for us. They had it listed at $26k so my wife and I got a bank check for $25k and went to see the car expecting to negotiate for to be the ideal car for us. They had it listed at $26k so my wife and I got a bank check for $25k and went to see the car expecting to negotiate for somewhere between $25 and $26. We had spoken to Jimmy the night before and planned to see him at the dealership. We arrived, met Jimmy, drove the car and were intending to make the purchase. Everything was going fine, but when we got back from the test drive we were met by Tony, the manager. He ushered us into his office and immediately started telling us how that was his favorite vehicle on the lot and that there were at least two other people who were interested in the car. He was building his case for not negotiating. And that's exactly what his position was. He wouldn't take a dime off the car and didn't even offer to negotiate the $400 processing fee. But that's not really even the part that upset my wife most. Tony spoke only to me and barely acknowledged my wife, and the car is for her. When called on it, Tony said "...maybe you should switch chairs then" Anyway the whole transaction was feeling slimy so we walked out without the car. We drove straight to the Audi dealership and happily spent $35k More

I recently bought BMW 750 from Fairfax Motors, i must say that the overall experience was very much appreciated. My sales person Louis and his manager Tony were very helpful, they deliver all the promises that the overall experience was very much appreciated. My sales person Louis and his manager Tony were very helpful, they deliver all the promises and I'm glad i bought a car from Fairfax Motors. Their responses to my email questions were promptly answered. Tony the manager took time to make sure i was happy with my purchase. I will recommend this dealership to anyone interested in owning a great used European imports to visit them. They have great selection of Luxury cars. Thanks guys i love my car. More