Fairfax Motors

Louis was great as was Zack. I am happy with my car and I would recommend anyone to go there because I felt they provided excellent customer service and fantastic follow up afterward to make sure I was tru I would recommend anyone to go there because I felt they provided excellent customer service and fantastic follow up afterward to make sure I was truly satisfied. More

I never felt pressured while working with Fairfax Motors. Everyone was friendly and professional. The environment was very comfortable, and the staff made a great effort to ensure my time at the dealership Everyone was friendly and professional. The environment was very comfortable, and the staff made a great effort to ensure my time at the dealership was a positive experience from which I would walk away happy and with the vehicle I wanted for a price I would feel good about. More

Louis contacted me promptly upon our interest in a particular vehicle. Because of work, we had limited times to come in and see the vehicle and then to finalize the process. He did not rush or press particular vehicle. Because of work, we had limited times to come in and see the vehicle and then to finalize the process. He did not rush or pressure us, but answered all our questions and made the whole process the best we've ever experienced in purchasing a vehicle. He was able to take care of processes right then and there. Louis was very friendly and knowledgeable, took care of us calmly and expeditiously and we drove off with our new purchase very happy. We couldn't have asked for a better experience and are extremely pleased with our vehicle. More

I dropped my car off for some paint service after making sure they knew i was leaving for out of town in a few days. After quoting me an extremely high price they then told me that the car would be ready.. sure they knew i was leaving for out of town in a few days. After quoting me an extremely high price they then told me that the car would be ready...like a fool I agreed. The day its supposed to be ready I call Stanley who tells me that it is ready and then as I'm half way there he calls back to tell me the car isn't done despite the rush fee I paid. This dealer is terrible. More

We had a wonderful experience with Jimmy, we are very happy with our new suv. The entire staff showed great customer service and went the extra mile to make sure we were happy.We really enjoyed our exper happy with our new suv. The entire staff showed great customer service and went the extra mile to make sure we were happy.We really enjoyed our experience at Fairfax Motors and want to say thanks again to Jimmy for being so helpful and nice. More

I highly recommend that any one who is looking for a vehicle visit Jimmy Diani and the team at Fairfax Motors. I spoke with Jimmy on the phone and Ive never purchased a vehicle far away from my home. I vehicle visit Jimmy Diani and the team at Fairfax Motors. I spoke with Jimmy on the phone and Ive never purchased a vehicle far away from my home. I lived 3 hours away and asked Jimmy for his take of the vehicle and he was spot on with his take on the condition. Sandra in finance was a pleasure to deal with as well. All in all it was a great purchase experience and I will go as far as returning to fairfax motors for my future vehicle purchases. More

Interesting that this dealership gets exactly one (the first) page of good reviews and then they plummet dramatically. Someone trying to skew the results? To be fair, we heard there two dealerships housed first) page of good reviews and then they plummet dramatically. Someone trying to skew the results? To be fair, we heard there two dealerships housed in one - so it's possible all are true. Our experience, however, borders on the extremely terrible. This is what happens when you buy cars from the Mike Kim side of the dealership: We knew exactly what we wanted and had been researching for months. Before even going out to the dealership (a feat that required renting a car), we were fairly certain that if it was in good order, it was the car we wanted. After a fantastic interaction with our sales representative (who in no way is responsible for the terrible turn this story takes), we were seconds from closing the deal. The checks (ours and our banks) had been signed and were being handed over. The contract had been signed. And then, out of no where, the owner, Mike Kim, tries to renege on one of the terms of the sale (that they check the brakes and address if any problems because they had felt a bit fishy on the test drive). Mind you, this is AFTER we had signed and he had already agreed to do that. After insisting that the brakes were fine, Mr. Kim tried to completely renege on the agreement. Deal over. He was actually so obstinant that he pretended he had every right to do so because he "knew the brakes were fine." i.e. there was actually something shady there and he had promised to address them but instead was going to try and get away with just saying "yes, we checked them." The deal was literally over (he was bluffing trying to get us to concede) and the checks had to be ripped up. He waited until after everything was done!!! Mind you, this is after 3.5 hours of being there trying to close this deal. His staff, who had been amazing and had stayed late to help close the deal, were as shocked as we were. His ego and bargaining tactics were so strong, he actually tried to bully us by changing the terms and waiting until after we had signed to do so. No one left that night happy and he was genuinely surprised he didn't "get" us. I became later utterly convinced that there was something seriously wrong with those brakes... If they genuinely were fine, there wouldn't have been a problem. Talk about movie-level sleezy car dealer. (but again, his staff was awesome and just as shocked as we were... or so it seemed) More

Found vehicle we wanted through an internet search. Went to the dealer, the car was exactly as advertised. Paid for it with prepaid financing and drove it away. Haven't had a problem with the vehicle sinc to the dealer, the car was exactly as advertised. Paid for it with prepaid financing and drove it away. Haven't had a problem with the vehicle since. Runs well and is reliable. Main thing is my wife likes the vehicle very much and she is not worried that it will have a break down. More

Great car buying experience again!!! I found the car online and negotiated over the phone. I rented a car and drove from Va Beach with a rental. They picked me up at the Avis rental center in my new online and negotiated over the phone. I rented a car and drove from Va Beach with a rental. They picked me up at the Avis rental center in my new car. It was detailed, filled up and exactly what I expected. They spent the time to show me all the features on the car and synced my phone and set up the navigation system for my 5 hour ride home. My family has bought a number of cars from Fairfax motors over the years and have been very pleased with the entire process, otherwise we wouldn't keep purchasing from them. Great prices and people. I financed through the dealership because they were able to offer me a much better rate than my credit union or USAA. Great experience. Love my new A6. Highly recommend Fairfax Motors. More

Both Jesses were kind and helpful. Jesse Kim called me after I had signed my paperwork to say he'd found a better interest rate. Jesse Colunga arranged to get touch-up paint for a scratch and helped get after I had signed my paperwork to say he'd found a better interest rate. Jesse Colunga arranged to get touch-up paint for a scratch and helped get a good deal on floor mats as well as a good deal on the car. More