Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
544 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
544 Reviews of Fairfield VW Ford of Montoursville - Service Center
Sort by
January 23, 2019
Unacceptable Service.... still don't have my car 5x in 4 weeks my car has been in and out of the service dept. Didn't have vehicle over Christmas and New Years. Just got loaner vehicle last week. I c 5x in 4 weeks my car has been in and out of the service dept. Didn't have vehicle over Christmas and New Years. Just got loaner vehicle last week. I could make this lengthy but what's the point. If ya want all the details feel free to contact me because it's entirely too lengthy to write then all down. What's funny is, I bought the car from them. More
by BOBBYSCARFO
Verified CustomerEmployees Worked With
Service Department
Helpful January 23, 2019
Helpful Service in Time of Need My new investment, an X4 M40i BMW had the driver restraint system activated on the dash board along with the emission light which made me very uncomfo My new investment, an X4 M40i BMW had the driver restraint system activated on the dash board along with the emission light which made me very uncomfortable to drive. In talking to the Eric, the BMW Service Manager he was very polite and had my vehicle valet for service the next day, leaving me with a loaner until the vehicle was back to stable condition. I received great customer service and touch points as to what was going on over the next 2 days. When returned they had it look all shiny and new just as it looked when I bought it, wheels and all. I also had a tire that the going flat and they fixed it before returning it. Service was exceptional and I can't thank them enough for turning this experience into a much better one than my first. More
by munderkoffler
Employees Worked With
January 23, 2019
Battery Issue & Updates Had problems starting car, was able to get my car in that AM and diagnose the problem. Took a few days to order and set me up with a rental. Had problems starting car, was able to get my car in that AM and diagnose the problem. Took a few days to order and set me up with a rental. More
by JMM51
Employees Worked With
Andy Powell
January 23, 2019
VW engine light take care of Taken care of promptly and courteously under warranty. Service was done quickly and completely coffee was good, WiFi was used and new waiting area ve Taken care of promptly and courteously under warranty. Service was done quickly and completely coffee was good, WiFi was used and new waiting area very nice More
by TIMLONGIE
November 30, 2018
The service manage rwas not helpful at all with my issue The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that The service manager was not familiar with my issue at all. (death wobble on a 2017 diesel Superduty bought new at this dealership) and suggested that his associate was more familiar with my issue and would have him call me. His associate never returned my call and when I called back again a few weeks later, once again his so called "Ford truck expert" was unavailable and once again I was assured by the service manager that his associate would call me back. This return phone call never happened. We have purchased 3 very expensive vehicles from Fairfield to date and we have been very loyal but it was apparently time to seek help elsewhere. After getting no satisfaction from Fairfield I contacted Blaise Alexander Ford of Mansfield. They were immediately familiar with my issue and ordered the parts to make the repairs immediately. Blaise Alexander will be getting all of my future business and I can assure you this is the last vehicle I will ever buy from Fairfield. More
by Jeremy
Employees Worked With
dont remember the service managers name
July 10, 2018
Satisfied The service was good, I had some concerns for the interest rate i received feel that I was given 1st options for the source to have my loan with. I q The service was good, I had some concerns for the interest rate i received feel that I was given 1st options for the source to have my loan with. I questioned % rate. You work hard to have a good credit I don’t believe the interest rate was fair at all given I was in 700’s. The explanation given was only that they have redone the credit score match to interest rate ( higher is good...ex. 5%) that is untrue I’ve had much lower for used cars) it is what it is but I will be refinancing within 6mths since I have found out that I could do better. I inquired within other Branches of finance. Love the RAV4 just think you have to be Fair to customers, know what you are explaining the experience buying a new car is exciting and fast talking confuses. Bottom line of price found on internet should be beginning price not cushioned within rebate versus special price and beginning price. Had to You Tube for SCOUT GPS car did not have built in GPS., salesman did not know much about how it worked. More
by LMDINCHER
Employees Worked With
Kevin Breneisen
July 09, 2018
Amazing service This dealership is wonderful. Fast service and amazing staff that go the extra mile for customers. I Would highly recommend and will keep coming back! This dealership is wonderful. Fast service and amazing staff that go the extra mile for customers. I Would highly recommend and will keep coming back! More
by rprosseda
Employees Worked With
Christopher Bond
July 06, 2018
Good service, but a long wait. Got the 5000 mile service on my new Ford Edge. Great job with the oil change and service, but the wait time of almost two hours was a bit longer that Got the 5000 mile service on my new Ford Edge. Great job with the oil change and service, but the wait time of almost two hours was a bit longer that I expected. More
by TOBY.STEWARD
Employees Worked With
July 03, 2018
The service department here is sub par. I would not recommend this service department to anyone. I took my vehicle in to have the adaptive cruise control serviced under warranty and was told I would not recommend this service department to anyone. I took my vehicle in to have the adaptive cruise control serviced under warranty and was told that the headlight was missing a bolt so therefore the adaptive cruise could not and would not be covered under warranty. The two systems are not connected or even relevant to each other. This should give you some indication of the level of intellect to the individuals working here. You would think that with the current image of VW they would be trying to keep their returning and loyal customers happy, clearly not. If you have another place to take your vehicle I would, possible your local zoo? More
by jacques2826
Employees Worked With
other
July 03, 2018
Customers first The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! More
by JUSTNJON
Employees Worked With
Eric in service dept..
