Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Fairfield VW Ford of Montoursville - Service Center
Montoursville, PA
545 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
545 Reviews of Fairfield VW Ford of Montoursville - Service Center
Sort by
July 03, 2018
Customers first The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! The customer service is heads above all others I have experienced in the past years. Eric is on top of everything. No need to worry about a thing! More
by JUSTNJON
Verified CustomerEmployees Worked With
Eric in service dept..
Helpful June 29, 2018
Great Customer Service We called because we had an issue with a used car we didn't buy at this dealer and they still scheduled us in quickly. The customer service was great We called because we had an issue with a used car we didn't buy at this dealer and they still scheduled us in quickly. The customer service was great and the service done for our car was great too. I would recommend this service garage to anyone. Most likely even go there for our next car purchase as well. More
by MICKNLISA
Employees Worked With
Andy, in the service dept.
June 27, 2018
dependable-great service excellent customer service -----efficient BMW is wonderful-estimate accurate Friendly and prompt service thanks so much for picking up the excellent customer service -----efficient BMW is wonderful-estimate accurate Friendly and prompt service thanks so much for picking up the care and delivery to our house More
by KMCKEE1
Employees Worked With
June 27, 2018
Repeat customers Not sure if it's the vehicle or dealership at this point, but we have been repeat customers on needed repairs on our new vehicle. Sour taste in our mo Not sure if it's the vehicle or dealership at this point, but we have been repeat customers on needed repairs on our new vehicle. Sour taste in our mouth about the car. More
by chrisd8
Employees Worked With
June 26, 2018
Less than Satisfied I first called the service center because I received a letter from Ford that there was a recall on my Ford Escape. He told me they would order the par I first called the service center because I received a letter from Ford that there was a recall on my Ford Escape. He told me they would order the parts and call me when they came in to schedule a time to do the repairs. That was March 13. The next thing you know it is May and no one has ever called me so I called them. He said the parts were on back order since so many people had the recall. He was going to check and call me back. Finally in June I called again, I said my car needs inspected by the end of June I was hoping you could get the parts for the recall and inspect my car at the same time. He said, Oh yeah, bring it in next week. Now he can suddenly get the parts! After I had been waiting since March for someone to call me. I understand the places get busy, but I had just bought my car there only 7 months earlier and I felt that I should have received much better service than that, More
by BlueFordLady
Employees Worked With
I would rather not post the names
June 23, 2018
Vehicle check Purchased a used BMW from another dealership and wanted to have it looked over by the pros. I was treated like I was a customer in good standing with Purchased a used BMW from another dealership and wanted to have it looked over by the pros. I was treated like I was a customer in good standing with them already. Mr Eric, in service dept was friendly, well versed and made me feel very comfortable. Although I purchased from a small dealership, I will now be going to Fairfield for my BMW needs. :-) More
by BREEZYBYRD2
Employees Worked With
Eric Dame
June 23, 2018
completely satisfied Prompt courteous service visit. I would not hesitate to contact dealership for any future service needs. I would also recommend Fairfield BMW to anyo Prompt courteous service visit. I would not hesitate to contact dealership for any future service needs. I would also recommend Fairfield BMW to anyone for their automotive needs. More
by trojantransboss
Employees Worked With
Eric in service
June 22, 2018
Right headlight not working They were able to work my car in same day I took to them Didn’t expect that fast but it sure helped me out with my travels Thanks Eric They were able to work my car in same day I took to them Didn’t expect that fast but it sure helped me out with my travels Thanks Eric More
by REMERY0
Employees Worked With
Eric - Service
June 11, 2018
Poor service Took my vehicle in last year for a loud noise, ended up spending almost $2000 for something that wasn't even the problem!! Never again. I'll go elsewh Took my vehicle in last year for a loud noise, ended up spending almost $2000 for something that wasn't even the problem!! Never again. I'll go elsewhere and make sure no one I know goes to Fairfield Ford! 👎 More
by MCampbell
Employees Worked With
Service department
May 08, 2018
very professional Chris bond, the young man I dealt we was outstanding. the show room beautiful and people were friendly. John our sales person was very good. Chris bond, the young man I dealt we was outstanding. the show room beautiful and people were friendly. John our sales person was very good. More
by RMCGINNISS
Employees Worked With
John Bueler
