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Fairfield Volkswagen
Fairfield, OH
1,146 Reviews
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April 30, 2019
First warranty service Took two weeks to get an appointment once problem diagnosed had to wait for parts then a week for another appointment to install. Glad car is dependab Took two weeks to get an appointment once problem diagnosed had to wait for parts then a week for another appointment to install. Glad car is dependable because getting service is a pain More
by BOB
Verified CustomerEmployees Worked With
Unknown
April 30, 2019
Great experience Got me in at the appointed time. I was expecting a couple of hours but in an hour and 10 minutes the job is done. Both Tony and Stacy we're both ve Got me in at the appointed time. I was expecting a couple of hours but in an hour and 10 minutes the job is done. Both Tony and Stacy we're both very very helpful and answered some other questions that I had on another vehicle. Everyone was courteous. I also had purchased my vehicle there and thought I got a very fair deal More
by Jack
Employees Worked With
Stacy, Tony Blaine
April 25, 2019
Unacceptable I purchased the car with an issue. The issue was supposed to be fixed before I picked up the car that week. It's been over a month. I dropped the car I purchased the car with an issue. The issue was supposed to be fixed before I picked up the car that week. It's been over a month. I dropped the car off for service to have the issue fixed last week. Waited a week before I found out they still didn't have the parts so I picked my car up. I was notified that the parts have arrived. I emailed asking to reschedule. No reply a week later. This part replacement would take an hour max for any mechanically competent person to install. I've waited well over a month after spending over $30k on a car just and I still don't have what I paid for. This is completely unacceptable and I've never been so disappointed in a service or company before. My salesman, Marshall, has been the only person to actually contact me and help me even after the sale was finalized. He's done way more than he should have to do for me. If it weren't for him I wouldn't be returning to this dealership again. More
by LOGANVT8
Employees Worked With
Stephanie Pippin, Nick Moore, Marshall Miller
April 24, 2019
Honest knowledgeable and efficient Thanks for your professionalism and expertise. Jared Parker did an outstanding job offering the vehicle to suit my needs. Excellent customer service Thanks for your professionalism and expertise. Jared Parker did an outstanding job offering the vehicle to suit my needs. Excellent customer service by all. Highly recommend More
by BURKE24404
Employees Worked With
Jared Parker sealed the Deal. 5 star, Tony Blaine, Landon Haft
April 23, 2019
Service Advisor (Liz) is amazing! Had my sons car in for some work. Liz took amazing care of us with timely updates on progress. She is professional, courteous and best of all... very Had my sons car in for some work. Liz took amazing care of us with timely updates on progress. She is professional, courteous and best of all... very knowledgeable! Would recommend Fairfield VW to everyone! More
by EDRAMIS77
Employees Worked With
Liz Dietrich
April 23, 2019
Excellent Experience. My experience working with Jonathan Petrey was terrific. He was very informative and present during the sale and not at all pushy. Thanks for all of My experience working with Jonathan Petrey was terrific. He was very informative and present during the sale and not at all pushy. Thanks for all of your help! More
by PJBPDX
Employees Worked With
Jonathan Petrey
April 23, 2019
All good, mouse house found, wrong tires installed All was good at the VW. I really like the service desk and how I can see what is coming, etc. The only issue was I had asked for the Bridgestone Eco t All was good at the VW. I really like the service desk and how I can see what is coming, etc. The only issue was I had asked for the Bridgestone Eco tires that were on the Golf to be replaced and got Conti ProContacts because they were in stock. I could have come back for tires. Both tires were on sale and the Conti are rated for 55K miles vs. 70K miles on the Bridgestones and were a bit more expensive per tire. Other than that, it is always a pleasure. More
by PATRICK.BURGESS
Employees Worked With
I'd have to look at the service sheet. We spoke a few times, I'm just terrible with names.
April 23, 2019
Great work!! Great body shop!! Thank you for putting my car back together for me after the accident!! I am very happy with the work that was done!! Great body shop!! Thank you for putting my car back together for me after the accident!! I am very happy with the work that was done!! More
by COLEMANAQUATICS
Employees Worked With
Brett Dawson
April 22, 2019
New tires & alignment Stephanie did the service order and is great to work with and this is second time have dealt with her. She is on top of her game. Stephanie did the service order and is great to work with and this is second time have dealt with her. She is on top of her game. More
by SCOTTA1
Employees Worked With
Stephanie Pippin
April 21, 2019
Great Salesman Awesome experience thanks to the man Greg Webb-salesperson who made it happen. First time at this dealership will be coming back thanks to Greg... Awesome experience thanks to the man Greg Webb-salesperson who made it happen. First time at this dealership will be coming back thanks to Greg... More
by camry2014
Employees Worked With
David Parker, Greg Webb
