Fairview Ford Sales

I had another great experience in keeping my Mustang in tip top order. Jeff A. knew my car's history and gave me great recommendations. He also told me to expect more status texts as they have started a ne tip top order. Jeff A. knew my car's history and gave me great recommendations. He also told me to expect more status texts as they have started a new process. It worked great. The work on my car was completed on schedule and I was pleased with the experience. More

Friendly environment Robert totally accommodating easy to understand no hassle quick in and out would definitely recommend understand no hassle quick in and out would definitely recommend More

rushed sale , would not work with pricing and delayed delivery until i said something, would not let me use outside credit union delivery until i said something, would not let me use outside credit union More

Always a pleasure working with Gage in service dept. Kept me informed of repairs and had vehicle back in a timely manner. Kept me informed of repairs and had vehicle back in a timely manner. More

1-I bought an over 80 grand SUV from this dealership. Within 2 weeks, I suspected a slow air leak from one of the tires. I bought it back and ask for an inspection. The service department refused to lo Within 2 weeks, I suspected a slow air leak from one of the tires. I bought it back and ask for an inspection. The service department refused to look at it unless I pay a $50 inspection fee because my car had 200 miles on it. I had to go through my salesperson to resolve this issue. 2- When they install my roof rack cross bar, they installed them backwards. More

Always easy to work with the service staff at Fairway Ford. We have worked with Fairway for many years. Ford. We have worked with Fairway for many years. More

Truck was in for multi point service discovered leak they fixed that. Unfortunately previous visit for washer fluid issue that discovered a problem with the hose /mechanism that was “fixed” resurfaced after fixed that. Unfortunately previous visit for washer fluid issue that discovered a problem with the hose /mechanism that was “fixed” resurfaced after pickup. So now I will need to return next week to fix AGAIN. Please check everything before you give a vehicle back to the customer More

I had an excellent experience working with Steve Sonia in the service department at Fairview Ford. After dealing with ongoing issues with my truck at a previous ford dealership . Steve truly went above and b the service department at Fairview Ford. After dealing with ongoing issues with my truck at a previous ford dealership . Steve truly went above and beyond to make sure everything was properly diagnosed and finally fixed. From the beginning, he was professional, responsive, and took the time to really listen to my concerns. What stood out the most was his persistence—he didn’t brush anything off or take shortcuts. He followed through, communicated clearly throughout the process, and made sure I felt confident in the repairs being done. It’s rare to find someone who genuinely cares about both the customer and the quality of the work, but Steve absolutely does. Thanks to him, my truck is finally running the way it should. I highly recommend asking for Steve Sonia if you need service at Fairview Ford. He made a frustrating situation so much easier, and I truly appreciate his dedication and integrity. More

They will say anything to get you to sign and then ypu find out they lied and the whole place is in on it .now they won't return calls and have attitude over not being honest. !!! I still need my key t find out they lied and the whole place is in on it .now they won't return calls and have attitude over not being honest. !!! I still need my key the salesman agreed to !!! More

Do Not Trust Fairview Ford Service Department Rating: ★☆☆☆☆ I am writing this review to warn potential customers about the abysmal service I received at Fairview Ford for my 2021 Ford EcoSport Titaniu ★☆☆☆☆ I am writing this review to warn potential customers about the abysmal service I received at Fairview Ford for my 2021 Ford EcoSport Titanium. My experience was a nightmare of incompetence, dishonesty, and a complete lack of accountability. The issue began with a critical recall on the oil pump tensioner belt, which Ford announced in December 2023. It took an unacceptable 20 months for the parts to become available. On August 11, 2025, I finally brought my vehicle in for the recall work. At that time, it was in perfect running condition—no misfires, no check engine lights, nothing. On August 22, I picked up my car. I drove it home and parked it for the weekend. On Monday morning, August 25, I started the car to go to work, and it was immediately misfiring, with the check engine light glaring at me. I took it straight back to Fairview Ford. Their diagnosis was that it needed new spark plugs and that a coil boot was damaged. causing an arc down the side of the plug. This is where the dishonesty began. I agreed the plugs could be changed, as the car has 80,000 miles, but I knew the issue was caused by their technician's faulty work during the recall service. Felipe, the service manager, said he put new “courtesy" plug. I told them to put it back together, and immediately drove it to my trusted independent mechanic. My mechanic pulled the plugs and boots 30 minutes later and confirmed my suspicions. The coil boots were all perfectly fine. The misfire and check engine light were gone simply because the Fairview Ford technician had re-installed the old plug and boot correctly this time before I drove off. Furthermore, the "new" plug Felipe claimed to have installed was a lie—I have the old plugs that were removed by my mechanic, and it's clear none of them are new. As I was present when he removed the boots and plugs. Fairview Ford's service department created a problem that didn't exist, and then lied about the work they did. All the had to do is say the coil boot came loose and we fixed it we recommend plugs. They didn’t have to blame the technician we are all human and make mistakes. This dealership does not stand behind its service, and this has been proven time and time again. The broader issue with Ford's 20-month delay on a critical engine part is a separate, but related, frustration. I have an active California Lemon Law case against Ford Motors, handled by strategic Legal Partners, who have been excellent. Ford will likely be buying this vehicle back. Regardless, I would strongly advise everyone to avoid Fairview Ford for any service or vehicle purchase. Their lack of integrity is astounding. More