Fairway Ford

VERY BAD SERVICE Very bad service. Truck is a lemon and its new. Do what's right, shame on you! Don't buy any vehicles from here! WARNING BUYERS BEWARE Very bad service. Truck is a lemon and its new. Do what's right, shame on you! Don't buy any vehicles from here! WARNING BUYERS BEWARE More

They lie and do not stand behind their promises We purchased a 2013 Ford Explorer in July of 2015 because we needed a vehicle to pull our new camper. We were assured repeatedly that it would pull ou We purchased a 2013 Ford Explorer in July of 2015 because we needed a vehicle to pull our new camper. We were assured repeatedly that it would pull our 3000 lb. camper with NO PROBLEM. They added a hitch, which they installed at the dealership. When we picked it up the installation, we saw that they must have used a sawsall to cut the bumper. It looked horrible. We returned to the dealership where they agreed that it was unacceptable. They replaced the entire bumper with one that was factory ready for the hitch. A few days later I went to hook up the camper and saw that the hitch had been installed without all of the bolts in place. Only 4 of the 6 bolts were installed, and some had not even been tightened. We returned to the dealership AGAIN, and they apologized AGAIN and finished the installation properly. When we took the camper out for the first time, the Explorer did not downshift, even when we were not going uphill. The tach was at around 4500-5000 rpm, and the motor was screaming. Even manually shifting did not help. But we had been assured that the Explorer would pull it without fail. Now, I have pulled other campers with other vehicles in the past, and never had a problem. We are not novices at this. So back to the dealership we go AGAIN.... We explained the problem and the service manager advised that without the factory towing package, it would be unable to actually tow our camper!! Really? We couldn't have been told this BEFORE purchasing the vehicle? And since we had been assured by the Used Car Manager Aaron Meyers that towing it would definitely not be a problem, we told him that we wanted to return the vehicle. We love the Explorer and did not want to return it, but it would not do what we specifically bought it to do. We were assured that they would work with us and find us a vehicle that WOULD pull our camper. They would check around and find an Explorer with the factory towing package.....or find us a truck instead....no worries, they assured us over and over again. We waited to hear that they had found a vehicle. Weeks went by. No contact from the dealership. Every time I stopped in to see them they kept assuring me that they would find something. Finally we were tired of waiting. Several months had gone by. And they never kept their promises to look for another vehicle for us. Their communication skills are severely lacking! Finally we went into the dealership AGAIN and said that we just want to return the vehicle and get our money back, only to be told by Used Car Manager Aaron Meyers that they would give us $7000 less than we paid only 4 or 5 months ago. They had no interest in giving us anywhere near what we paid for the vehicle. And we were told that the value had come down and he couldn't lose money on the deal. Apparently he had no problem with US losing $7000 for THEIR MISTAKE. We will NEVER do business with them again. And we have purchased new vehicles from them in the past. And they did all our service work in the past. No longer. The service department has lost our trust in their ability to complete even the most simple task. And the management of the dealership has no ethics. Every time I hear their commercials saying "the Fairway" I want to puke. What a joke. Beware consumers. Don't let this happen to you. Our salesman was Keith McMurray. We really liked him and could tell that he felt terrible about the way that the upper management was treating us. But there was nothing he could do. More

Thank you! My experience at your service department was above and beyond my expectations. Thank you so very much for your kindness and great service. I'm used My experience at your service department was above and beyond my expectations. Thank you so very much for your kindness and great service. I'm used to being ignored and given an attitude when getting an oil change. Because of that, I decided to try Fairway Ford. I was pleasantly surprised. Keep up the good work. I'll be back for my next oil change AND I'll tell everyone how great you are! More

Bad Brake Job In dec of 2013 I had my brakes serviced here. 500.00 and told what a bargain it was because I was a senior citizen. I was told by another dealer tha In dec of 2013 I had my brakes serviced here. 500.00 and told what a bargain it was because I was a senior citizen. I was told by another dealer that the rear brakes were bad, rotors & pads less than 8 months later. When I called Fairway Ford service and told them, they said to get them fixed at that dealer. So much for there 24month guarantee. This dealership is terrible for public relations and service. The other dealer replaced the rotors & pads free. More

Great Experience Buying Truck I just purchased a new 2014 F-150 from Fairway Ford. I dealt mostly on the internet with Jeff Stockman. He estimated my trade before I went to the dea I just purchased a new 2014 F-150 from Fairway Ford. I dealt mostly on the internet with Jeff Stockman. He estimated my trade before I went to the dealership. His trade amount was more than fair. I half expected it to change when I arrived at the Ford Dealership lot. I was pleasantly surprised. My new truck was cleaned and ready, and full of gas. They drove my trade in, and everything was just as agreed on the internet. All of my paperwork was ready and I was finished in under an hour. I then went to purchase some accessories from Kevin, the e-bay guy, in parts. He was very knowledgeable and courteous. His prices were great too. I would go back to Fairway Ford and I have recommended them to many friends already. Great job! Thanks. More

Bad customer service/attitude in parts. Short story: Terrible customer service from Kevin the egomaniac in parts. Long story: saw the grille I needed for my superduty on Fairway's ebay for $ Short story: Terrible customer service from Kevin the egomaniac in parts. Long story: saw the grille I needed for my superduty on Fairway's ebay for $389. Called Fairway was very polite, got quoted 5 something, asked to speak to internet parts guy and was told no problem we will match the internet, c'mon in. Upon arriving at Fairway I indicated to Kevin that I would like to take a look at the part before paying. Kevin became irritated when I told him I was planning on using the chrome surround with my king ranch insert and argued with me that it is not a 2 piece design when indeed it is. He told me twice "I have enough business, go to Donnell and pay 5 something" and further when on to tell me that he is "sick and tired of customers attitudes" and that I was welcome to take up his attitude problem with the owner because "he [the owner] knows how much money I make this company and won't care to lose you as a customer". So I said sure, lemme speak with the owner. He smugly replied that the owner is on vacation. Ahhh, yes, very convenient- while the cat's away, the mice will play. No wonder he was so quick to be so rude and unpleasant. He went on to tell me that there was no one above him at the dealership at that time that I could talk to. I found this rather hard to believe since he was sitting on a stool at the parts counter. I ventured out front where I located a manager, let him know what was going on and was assured that he would talk to Kevin and the owner upon his return from vacation. Fairway didn't just lose a measly $389 that day as Kevin was so quick to point out- my '08 King Ranch F250 is getting traded in this summer on a new one ($60k) and my wife is in the market for an Explorer Sport ($50k plus). Wonder how many other car sales Kevin has lost for Fairway this year with his terrible customer service? Who would want to buy a new vehicle from Fairway and have to deal with HIM when they need a part? Not me. And btw I took Kevin's advice and went to Donnell. They were happy to match the price. More

Purchased a new F150 from them. I did almost everything online, emailed a bunch of dealers, they had the best price. Showed up, truck was ready, did paperwork, out the door in less than an hour. Only time online, emailed a bunch of dealers, they had the best price. Showed up, truck was ready, did paperwork, out the door in less than an hour. Only time I got bad vibes was from the finance guy, when he said my only opportunity to buy the extended warranty was day of purchase. I passed, that is completely untrue. Other than that it was great! I worked with their internet sales guy, think his name was AJ. More

All the employees will lie you cannot trust this business I had a mirror with a cracked housing fairway sad the whole unit needed replaced at the cost of $550. When I got the bill it was $783.34 after arguin I had a mirror with a cracked housing fairway sad the whole unit needed replaced at the cost of $550. When I got the bill it was $783.34 after arguing fairway said it was a mistake. But it gets better I wanted the the broken part which was the whole unit including heated mirror turn signal all enclosed in a plastic housing. Fairway lied an said they threw it in trash and could no longer find it. So what the thieves did was just replaced a $30.00 plastic housing unit that was cracked an then used the rest of the parts to make what Fairway said was all brand new Fairway will rip you off. More

I went to buy a new crew cab f150 there. I took my very clean gmc 3/4 to trade. It booked for $6,700 trade in on nada. It is a very very clean truck thats needed nothing. They offered me $1,000 for it. Wha clean gmc 3/4 to trade. It booked for $6,700 trade in on nada. It is a very very clean truck thats needed nothing. They offered me $1,000 for it. What a total waist of time and gas. The only reason they offer good deals is because they try to give you peanuts for your trade. When it comes down to it they are no better on price than any one else if your trading something in. Take it from me dont waist your time. More

I test drove a used 2003 Mercury on Fairway Ford's lot and noticed a noise in the front end. I told the salesman, Jeff Stockman, that I was concerned that this could be the rack and pinion. He said he wou and noticed a noise in the front end. I told the salesman, Jeff Stockman, that I was concerned that this could be the rack and pinion. He said he would have a service technician check it out the next morning. I spoke with him the next morning and he said that the tech determined that it was a $50 tie rod end not the $450 rack and pinion assembly. Based on that, we made a deal and I took delivery of the car that day. A couple of days later I went to replace the tie rod end, only to find that the tie rod end was fine and the problem IS a bad rack and pinion unit! The salesman had no problem lying about this prior to the sale to bait and switch me into buying the car. When I called to ask him if they would help me out since they gave me bad information, he refused to do anything. In fact, he and his sales manager continued to lie! In addition to the fact that they lied about the rack and pinion, they also added a $250 documentation fee to the price of the car and told me that it was a state mandated fee. This is also a lie. I paid it because I didn't know I had a choice, but after researching this I have learned that the state does NOT mandate this fee. The state LIMITS what a dealer can charge, and Fairway Ford charges the maximum fee! This is pure hidden profit for the dealership! Add to all of this that they covered up problems with the car's air conditioning, and that it took 1-1/2 hours for them to complete the paperwork, and I will warn everyone I know to avoid Paul Hrnchar's Fairway Ford! More