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Fallon Ford-Toyota

Fallon, NV

4.5
428 Reviews
Fallon Auto Mall in Fallon, NV, also serving Reno, NV and Carson City, NV is proud to be an automotive leader in our area. Since opening our doors, Fallon Auto Mall has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Ford, Toyota or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Fallon Auto Mall will get you into the car or truck you choose with professionalism and attention to your needs. Fallon Auto Mall has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Fallon Auto Mall offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (775) 423-2171 if you have any questions or comments.
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1351 W Williams Ave

Fallon, NV

89406

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Showing 428 reviews

December 01, 2013

The experience was great. They gave me an honest KBB price on my trade in, and below KBB price for the vehicle I purchased. The staff was very nice and accommodating. They went the extra MILE TO MAKE ME More

by bigdealronjames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milt Wallace
October 24, 2013

I went in there on 10/22 and they gave me a price and price they were going to pay me 15000 and I signed 10/23 I showed up with my truck to trade in they stated o we input the wrong info well I called th More

by paulbeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
t, Milt Wallace
Oct 26, 2013 -

paulbeck responded

Well Tim Mitchell like I said on yelp I never told yall the wrong info I said good to excellent I also told you and your finance manager and mitt and your sales man it was a 1500 and they asked if it was diesel I said no how about you cussing me out in front of my 68 yr old mother o by the way what yall fail to understand I have witnesses to both of these events happening from me signing the paper work with the info I told you and your employees about sir. Lets see lets also talk about the I'll call u back in an hour. Lets see I had to call u and u were at lunch. Yeah 2an half hour to 3 hours later I finally got a phone call. Yourself and your employees also stated they were the one who made the mistake so like I said before we will let the right people handle this problem. If u go here Beware they love the bait and switch on the customers. Have a bless day.

Dec 04, 2013 -

Fallon Ford-Toyota responded

The Fallon Auto Mall won the Nevada Dealer of the Year for 2013 on DealerRater which is based on customer satisfaction. Mr. Beck unfortunately misrepresented his trade while we did an estimated off site appraisal. We were concerned that he did not bring the trade to the dealership but gave him an estimate on what he said was a 6.0L diesel 3/4 ton truck in perfect condition. When the truck did show up, it was a 5.3L gas engine 1/2 ton. Obviously this is a completely different vehicle. We called the bank and tried to work with the rate and the approval amount. This took time. We also reduced the sale price of the vehicle more than $2,000 for what would have been a loss to try and get the deal done. At the end of the day, we are not the bank and we can only put a value on the actual vehicle being traded in....not on what a customer describes to us. We have been in business for over 50 years and just received the Churchill County Business of the Year for 2013 by the Northern Nevada Development Authority. On September 24th, 2013 we received a Certificate of Senatorial Recognition, Congressional Recognition, and Certificate of Commendation from our United States Senators for our 'Pay It Forward Program'. These are the facts and this will be our only response. We are not interested in arguing but we do feel that it is necessary to respond with what actually happened. Thank you to all of our customers for their support.

October 22, 2013

Milt was awesome. We chose the vehicle we wanted and it was ready when we arrived and we were on the road in our new Toyota. I will tell all that the drive to Fallon is well worth it for outstanding custo More

by jsosebee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milt Wallace
September 30, 2013

Nick was very helpful and knowledgeable about all of the cars we looked at. We finally settled on one and once again he had all the answers for my questions. Greg was also very helpful. Cory Carstens also More

by ingcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick White
September 18, 2013

Initially contacted them on referral from TrueCar. Price was as good as stated with none of the frequent dealership games. Price substantially better than in nearby larger city. They quickly made the chang More

by davejudi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joses, Milt Wallace
September 12, 2013

We purchased a Toyota RAV4 Limited in June 2013 and were very satisfied with our experience. Greg Mitchell was especially welcoming and did all he could to meet our specific needs. He was patient with all o More

by Rav4ers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Mitchell
September 10, 2013

When my husband and I were looking for a car for the start of our new family, we chose Fallon Auto Mall as recommended by family and friends because they said that the service was fast, and that the dea More

by clintandkaylaweimer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
September 08, 2013

Best car buying experience ever! All the salesmen were very friendly and helpful. They definitely went above and beyond. I will be referring all my friends and family there. Thank you FAM team!!! More

by Tim3194
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milt Wallace
September 03, 2013

Nick and sales manager Ronny were extremely helpful to me and my wife upon our arrival in Fallon. We needed a new car quickly, and they helped us work through an unusual credit scenario which many dealers m More

by Number1cox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
August 27, 2013

I visited Fallon Auto Mall today 8-18-13, looking for a good used car. I am happy with the car that I purchased today. The staff especially Nick White; drove to my home and picked me up to take me to the More

by Freedle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick White
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