Fallon Ford-Toyota - Service Center

Went in for a 9:00 appointment. 2018 F250 recall for death wobble. 3 hours to remove and replace the steering stabilizer shock. There’s two bolts easy access??? Three hours was way too long for a 15 death wobble. 3 hours to remove and replace the steering stabilizer shock. There’s two bolts easy access??? Three hours was way too long for a 15 minute job having had a scheduled appointment... More

Fallon in Ford Toyota is one of the last honest dealerships. My family and I have been dealing with them for nearly 40 years, and purchased nearly 20 vehicles over that time. I would highly recomme dealerships. My family and I have been dealing with them for nearly 40 years, and purchased nearly 20 vehicles over that time. I would highly recommend this dealership to anybody who is looking for a new or used vehicle. More

Will never use them again and will advise others to not use them as well. Sierra never calls to update you, they had my car for two months without fixing the problem. Got my car back, it’s still not fixed use them as well. Sierra never calls to update you, they had my car for two months without fixing the problem. Got my car back, it’s still not fixed and won’t return my phone call about getting it fixed. Either terrible mechanics or just terrible customer service More

Very nice people there. Had broken down and got towed in. Had to push to get the truck looked at when they promised, but they did and did a good job at the price promised. Would recommend their service. Had to push to get the truck looked at when they promised, but they did and did a good job at the price promised. Would recommend their service. More

They were knowledgeable, they fixed the problem, they gave us peace of mind, they were professional, they were fair, what I thought was a bad turbo charger turned out to be a bad hose. Their service depa gave us peace of mind, they were professional, they were fair, what I thought was a bad turbo charger turned out to be a bad hose. Their service department was clean and very organized. Their service tech took the time to explain what happened and how they fixed the issue. It was a great experience overall. More

very good just went in for service very good very friendly and did an excellent job did not have to wait very long and the price was great just went in for service very good very friendly and did an excellent job did not have to wait very long and the price was great More

I like the dealership and the people in the service department were very friendly and professional, I finally got my air bag recall fixed after trying at three other delivery for two years. Very happy department were very friendly and professional, I finally got my air bag recall fixed after trying at three other delivery for two years. Very happy keep up the good work thanks. More

My rig stopped running 200 miles away in the Nevada desert on a Saturday morning. Service Dept Rep Sarah was Soo professional and helpful. On Monday Senior Mechanic Tim and began the appropriate repa desert on a Saturday morning. Service Dept Rep Sarah was Soo professional and helpful. On Monday Senior Mechanic Tim and began the appropriate repairs to finally get me back on the road. GREAT TEAM.!! More

Friendly, fast, professional. They got us right in and did a great job. Very pleased with the timeframe to schedule the work, the expertise of their service dept., and courtesy of staff. did a great job. Very pleased with the timeframe to schedule the work, the expertise of their service dept., and courtesy of staff. More

Very Bad Service I took my 2014 Ford Focus to Fallon Ford to have a "Known" transmission issue resolved. I had a letter from the Ford Motor Company informing me the wa I took my 2014 Ford Focus to Fallon Ford to have a "Known" transmission issue resolved. I had a letter from the Ford Motor Company informing me the warranty had been extended on the "Defective Clutch" on the automatic transmission. I arrived for my 9:30 a.m appointment and was told it may take a good part of the day. I settled in and waited. After 4:00 p.m. they informed me the defective part did Not meet the requirement to be replaced and charged me $114.00. I had previously taken the same car to a dealership in the state of Washington for the same issue and they replaced the defective clutch without any issues and told me it was a known issue and to bring it back if the problem returned. Unfortunately, when the problem recurred, I was no longer living in Washington. Long story short, Ford put these defective clutches in thousands of cars and now they and their dealerships don't want to make it good. I will never purchase another Ford product and I most definitely will never return to Fallon Ford; not even to have the air pressure in my tires checked. Finally, Sarah McQueen was the service adviser I dealt with, and while I was hopeful, her demeanor and statements upon my arrival gave me the impression they had no intention of replacing the defective clutch. David Neville More