Family Ford Inc.

Great service great sales people , excellent finance department , would buy my cars and trucks again from dealership department , would buy my cars and trucks again from dealership More

They are great , I am treated very well like family . The servevice dept is excellent and promopt on get vehicle service . The servevice dept is excellent and promopt on get vehicle service . More

Seems to be getting better all around. Have a problem with Ford Pass. Spoke with someone, I think they helped. Had to redo my account. But new account doesn't have my points. So not sure h Have a problem with Ford Pass. Spoke with someone, I think they helped. Had to redo my account. But new account doesn't have my points. So not sure how to correct that. More

Excellent service at Family Ford. The service and sales departments are the best. I have been using them for years. The service and sales departments are the best. I have been using them for years. More

Service department was great, they did the warranty work while i waited, saving me from being picked up and renting a vehicle. while i waited, saving me from being picked up and renting a vehicle. More

Great fast service very friendly nice clean waiting room fair price easy to deal with fair price easy to deal with More

Excellent service! Every experience I have had over the years has been professional and all of the work done with pride. Every experience I have had over the years has been professional and all of the work done with pride. More

Brought in my car after an accident to fix the body. Dealership told me that it will take about 3-4 weeks to have the car fixed. I told them not a problem because my insurance was covering the rental Dealership told me that it will take about 3-4 weeks to have the car fixed. I told them not a problem because my insurance was covering the rental for 30 days. A month passes by and the dealership doesn't even have the parts. Nobody at the dealership bothered to call me once, thankfully the adjuster from my insurance company was responsible and kept me updated. I called the dealership after 30 days to find out what was going on and they told me that they should get the parts within a week and then I would have to wait for my car's turn to get fixed due to the backlog - really??? why would you not tell me that it will take 2 month to fix my car? if i knew that my car would be just parked at the dealership parking lot, I would have never rented a car and used my car instead and only rented when they got the parts in. I asked them to give me a loaner because insurance wasn't covering the rental for more than 30 days and the dealership told me NO. I asked them why they kept my car at the dealership for 30 days instead of letting me drive it, they told me nothing in response. i asked them why i had to wait 3 weeks after my parts arrived due to backlog - they had no answer. The lack of concern for their customers is astounding - I WILL NEVER GO BACK TO THIS DEALERSHIP EVER AGAIN!!! because of them I ended up paying about $600 extra for the car rental. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE - VERY UNPROFESSIONAL and careless. and to make things worst - they did a poor job putting the car together - they "forgot" to connect half the hoses in the car and as a result it was making all kinds of noises. More