Family Ford Inc.

Took my 2015 Ford Explorer in for some work. Had complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with th complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with the sway bars. It was recommended that they replaced some parts (I don’t remember specifically what they were at this point). Got the car home and the noise had not gone away and at this point it is much worse. To be honest, I don’t want to take the car back there because it is just too much trouble and the service person I dealt with was not very helpful. ALSO, I was charged almost $500 in labor to replace a sensor! How is that reasonable?! More

I had to jump start my car and with no appointment I was out with in an hour. Good friendly service out with in an hour. Good friendly service More

If you care about your vehicle, don't bring it here. I dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, the dropped my car off on Friday morning for tires, alignment and rotors to have my car held hostage until Monday morning. When I received my car, there was damage on every rim of the vehicle. The Service Manager was denying the damage was done by them when it's clearly evident the damage is fresh. He offered to only fix one of the rims when the entire set should be their responsibility. This location has severely gone down hill, well before the pandemic. FORD OWNERS BEWARE! More

Amazing service. John listened to what I was looking for ..answered all my questions and never pushed me to do anything I was uncomfortable with. He worked with me and was able to work within my means… eve ..answered all my questions and never pushed me to do anything I was uncomfortable with. He worked with me and was able to work within my means… everyone at family Ford were kind and courteous More

very friendly place, Peter my salesman was exceptional , nice , informed me on everything i needed to know. The buying process was simple and easy. I would go back there for my next vehicle . nice , informed me on everything i needed to know. The buying process was simple and easy. I would go back there for my next vehicle . More

Just bought a used 2018 f-150 from family Ford in Netcong, NJ. John Jones ( Jonsey) was my sales men and I couldn’t of asked for a better experience! John was happy to help all the way through and ma Netcong, NJ. John Jones ( Jonsey) was my sales men and I couldn’t of asked for a better experience! John was happy to help all the way through and made the whole experience comfortable. Everything I asked for I got from them. I did not get one (NO) for anything. It was a real pleasure to deal and buy from Family Ford, because that’s how they treat you… like Family! More

Very professional, David my sales rep was just great! The paperwork with Jonathan the Business Mgr. was quick, easy and painless. Had some minor issues with the car, the Service Dept. took care of it, no que paperwork with Jonathan the Business Mgr. was quick, easy and painless. Had some minor issues with the car, the Service Dept. took care of it, no questions asked. Overall great experience buying a used truck, its awesome! More

Outstanding service...highly recommend them...easy to schedule and car promised in less time than estimated...high level of integrity...and just so very friendly schedule and car promised in less time than estimated...high level of integrity...and just so very friendly More

This was an airbag recall appointment. I could not tell that the technician had been in the cabin to complete the job. The condition of the interior was exactly as it was when I dropped the vehicle off. T that the technician had been in the cabin to complete the job. The condition of the interior was exactly as it was when I dropped the vehicle off. Thank you!!!! More