Family Ford Inc.

We purchased a 2019 Ford Edge from Family Ford Our salesman was professional, knowledgeable & personable. No high pressure tactics, he explained sll of the vehicle features allowed us to drive the ve salesman was professional, knowledgeable & personable. No high pressure tactics, he explained sll of the vehicle features allowed us to drive the vehicle home to make sure it would fit in our garage. He assured us tat the vehicle would be serviced & detailed before delivery. John reviewed the sales contract and scheduled delivery. We met with John in the financial office on delivery date & he reviewed all of the paperwork and we closed the sale. All of the figures were correct and warranty & serve options explained. The vehicle had been serviced, detailed and a full tank of gas. We had a small problem in setting up The FordPass system and John scheduled appointment with service. I took the vehicle into service and the problem resolved in less then one hour . Family Ford not only delivers quality vehicles and service, they deliver promises. We have purchased vehicles before at Family Ford and used the service department and always received excellent service. We are mote than pleased and would highly recommend Family Ford! Russ Vanderbush More

The service department is excellent. They provide quality service and excellent communication. They get the vehicle done when promised They provide quality service and excellent communication. They get the vehicle done when promised More

Service appointment is very easy to arrange. Once at the dealership, the car was quickly taken into the shop for service, which was completed within a reasonable time. The coast was as expected Once at the dealership, the car was quickly taken into the shop for service, which was completed within a reasonable time. The coast was as expected. Everyone involved was courteous and friendly. More

Have purchased or leased at least 6 vehicles from Family Ford over the years. Have always been treated fairly and courteously. Their entire staff are professionals and friendly. Couldn’t have been treated b Ford over the years. Have always been treated fairly and courteously. Their entire staff are professionals and friendly. Couldn’t have been treated better. More

every thing went well with the transfer of the lease to the buy and the payment was not that mutch more the buy and the payment was not that mutch more More

Our salesman Fred Mundhenk is absolutely the best! ! This is the 8th car that we have bought from him! Always pleasant and informative!! Don’t let him retire! ! This is the 8th car that we have bought from him! Always pleasant and informative!! Don’t let him retire! More

Family Ford provides a comfortable and clean setting when working on my car. Every effort is made to accommodate the customer’s request for an appointment. Service is performed in a timely manner and the se working on my car. Every effort is made to accommodate the customer’s request for an appointment. Service is performed in a timely manner and the service personnel are very courteous. More

Took my 2015 Ford Explorer in for some work. Had complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with th complained about a “bumping” noise under the car…sounded like something was loose. After examining the car I was told that there was an issue with the sway bars. It was recommended that they replaced some parts (I don’t remember specifically what they were at this point). Got the car home and the noise had not gone away and at this point it is much worse. To be honest, I don’t want to take the car back there because it is just too much trouble and the service person I dealt with was not very helpful. ALSO, I was charged almost $500 in labor to replace a sensor! How is that reasonable?! More

I had to jump start my car and with no appointment I was out with in an hour. Good friendly service out with in an hour. Good friendly service More