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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,387 Reviews

1,387 Reviews of Family Ford of Enfield - Service Center

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July 26, 2021

They do n stalled parts on my truck fine did good nice we’re friendly and did a good job I will return there in the future More

by Rsmsf13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

July 26, 2021

Very good service at a reasonable price. Agnes, as always, was a pleasure to work with. She is very competent, efficient and customer friendly. However, this trip Agnes was busy helping a somewhat di More

by larry.underwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

We are glad you had a great experience! Our team is always pleased to assist!

July 26, 2021

I find Enfield for a very good dealer ship there's very kind a courteous. I get all my services done there and so far I've been very happy their service. More

by merchandiser1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you so much for your positive comments! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 26, 2021

Place sucks! Service had no record of my warranty. No one seems to know what is going on. I will not by a car from Family Ford again. More

by Magic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

I’m sorry to hear about your experience with us, Magic! Can you please call me directly so I can gather more information regarding your visit to our dealership? Thank you! Family Ford of Enfield

July 23, 2021

Agnes is an awesome and proactive service representative. She found an intermittent problem and called me about it so it could be fixed during this service appointment More

by SNORTHRU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

We are glad you had a great experience! Our team is always pleased to assist!

July 22, 2021

I have been visiting this dealership for over two decades. They treat their customers very well and I always get the best service for my vehicle. The service department staff is very courteous and k More

by EVERTONHAUGHTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

July 20, 2021

Jorge and Agnes are a very big asset to your team. They are both super helpful and can tell they love their jobs. Good job More

by Shane.squires
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Shane.squires responded

Jorge and Agnes are a very big asset to your team. They are both super helpful and can tell they love their jobs. Good job

Jul 21, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We are so glad that we had the opportunity to work with you and that our team could make this a top-notch experience!

July 19, 2021

Dealing family Ford was a pleasure. Everyone was so nice and very professional. I won’t bring my truck anywhere else. Thank you for the great service. Peter O’Donnell More

by Podee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Family Ford of Enfield responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again!

July 18, 2021

Always pleasant and friendly. Greg is always very helpful and answers all questions regarding work on my vehicle. Very comfortable waiting area. Would highly recommend Family ford. More

by EMMA4124
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs!

July 16, 2021

The staff is professional & courteous. The service is very good and efficient. Prices are high ... so on and so forth. This survey is annoying. Word 😁 More

by ERFRAHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Family Ford of Enfield responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback!

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