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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,396 Reviews

1,396 Reviews of Family Ford of Enfield - Service Center

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August 07, 2021

Courteous and friendly reception. Minor service history error they was corrected.comfortable waiting area with television , refreshments and reading material. Vehicle drop off and pickup area covered More

by durfeedon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! We are always happy to assist!

August 05, 2021

Enfield Ford Service personnel are excellent! I have Enfield Ford Service personnel are excellent! I have been a customer for 16 years and have never been disappointed in their ability to answer any que More

by BOREK.ROBIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! Please let us know if there is anything else we can do for you!

August 05, 2021

Always great service xxxxx ccxxxx. Ccccc Vvvvvb Cxxx Xxxxxxx Cxxxxxx Cxxxxxxc Cxxxxxx XXxxx Cxxxcxx Cxxxxx Cxxxxx Cxxx Cxxxxxxc Xxxxxxxx Cxxxxx Cxxxxx Cxxxxc Xxxxxxx More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for taking the time to post your 5-star review. We appreciate your support!

August 05, 2021

I was pleased in general. My only (small) complaint was not getting an update when it took longer to get the required part and my car wasn’t going to be done when expected. (I totally understand a part bei More

by Donna Grossman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the excellent review! We hope you continue to choose Family Ford for all your vehicle needs!

August 05, 2021

Very helpful though out the entire repair. Repair was quick and done well. The customer service representative was very nice and respectful throughout the entire interaction. More

by KEEVINARZTJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the kind words! We are always happy to assist!

August 04, 2021

Made appt on line for a oil change .Was taking promptly Made appt on line for a oil change .Was taking promptly on arriving. Would do it all again. Not the dealership I purchased at but, was well treate More

by charlene.birtles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the outstanding feedback! We are glad you had a great experience in our dealership!

August 04, 2021

Friendly staff, very helpful with any questions I had. Greg Ayers in the service department was excellent. Always have a great experience at family ford More

by Atremblay24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

We appreciate the excellent feedback! Our team is looking forward to your next visit!

August 02, 2021

Everything was done on time. In all my years of doing business here, everyone has always been very easy to work with. Definitely would recommend to others to use. More

by dbeaudry172
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Family Ford of Enfield responded

Thank you for the 5-star review! We look forward to seeing you next time!

July 27, 2021

Throughout the whole dealership everybody is so pleasant, they cannot do enough for you. Right from the purchase of my truck to some work done in the service department. They are the best. I have and will c More

by mrtex0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the amazing 5-star rating! We are glad you had a great experience in our dealership!

July 26, 2021

They do n stalled parts on my truck fine did good nice we’re friendly and did a good job I will return there in the future More

by Rsmsf13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Family Ford of Enfield responded

Thank you for the positive feedback! Our team aims to provide the best service possible!

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