Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
419 Reviews
4.7

419 Reviews

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419 Reviews of Ken Brown

April 23, 2024

Dealership Rating
Employee Rating

GREAT! Always friendly, courteous and helpful. I have been in every 5K miles for 11 years, always great people to work with. I've delt with Ken, Greg and Ag More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai , Jay Delgado

Apr 23, 2024

Family Ford of Enfield responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 21, 2024

Dealership Rating
Employee Rating

Called with a dead battery on a new F150 with under 4,000 miles Ken was very knowledgeable. Jumped the vehicle and drove to Family Ford and Ken had it ready later the same day job well done. More

by bob.sorel
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2024

Family Ford of Enfield responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

April 21, 2024

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They have always been very fair with pricing and don’t fix what’s not broken. More

by SOMERS0
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Recommend Dealer
Yes
Apr 22, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 19, 2024

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Employee Rating

Friendly, comfortable and clean. Waiting time is always acceptable for me. Thank you so much More

by LDESSERT1962
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Recommend Dealer
Yes
Apr 22, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 15, 2024

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Employee Rating

Always professional, the staff is friendly and courteous. The facility is clean and comfortable place to wait if you have to More

by mcarragher1
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 13, 2024

Dealership Rating
Employee Rating

Always get good service at family ford, sometimes prices are a bit high, but the work is good More

by LALU58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2024

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

March 14, 2024

Dealership Rating
Employee Rating

They take the service of my car very serious and always have safety a priority More

by jbdangelo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 14, 2024

Family Ford of Enfield responded

Thank you so much for your kind words for Ken, and for taking the time to leave us this wonderful feedback!

March 08, 2024

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Employee Rating

As usual, it was a very good experience, courteous, polite, and informative Will be back again More

by CHART2424
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Mar 08, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

March 06, 2024

Dealership Rating
Employee Rating

Long time customer. Great service Friendly staff, would recommend to friends and family. Always a pleasant experience. More

by CTGOLFNUT
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Mar 06, 2024

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 04, 2024

Dealership Rating
Employee Rating

Great employee and great service! Ken is a great employee and the service is always done well and on-time! More

by Lori Bilodeau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Mar 05, 2024

Family Ford of Enfield responded

Thank you., Lori, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Ken and our team, and we look forward to working with you again.

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