Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews
Call Service Center (860) 745-1111

1,386 Reviews of Family Ford of Enfield - Service Center

Sort by
February 12, 2024

Done Im extremely pleased with the service provided by Family Ford of Enfield. As a regional sales manager with fleet vehicles, their service team is responsive, accommodating, solution focused with EXCEL More

by Stephen.senecal
Recommend Dealer
Yes
Employees Worked With
'Jay' and 'Agnes' at the service desk
Report | Print
Feb 12, 2024 -

Family Ford of Enfield responded

Stephen, It's great to hear that Jay and Agnes were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

February 09, 2024

Poor customer service. I do not feel like a valued customer. I feel like a product. More

by Garry Porter
Recommend Dealer
No
Employees Worked With
My service advisor
Report | Print
Feb 14, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, Garry, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 08, 2024

Very nice, quick, and convenient. Very nice waiting are, pleasant with water and coffee. Very clean bathroom. More

by Lonewolfchina
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 08, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2024

I brought my ford focus in due to a recall on the transmission control module. Rather than replace the module, they charged me over $300 for diagnostics, then refused to change the TCM stating that w More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Ayers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2024 -

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 07, 2024

I had to have some work done on my vehicle, and Ken was absolutely amazing. More

by charles.travali
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 07, 2024 -

Family Ford of Enfield responded

It has been a pleasure serving you, Charles. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield!

February 07, 2024

Great, clean, good communication I will be back the next time I need service ???? More

by jnavarro
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Feb 07, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 06, 2024

It was for a tail light reprogrammed , every one was very nice ????, Ken is very pleasant to do business with More

by Lowfat40
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 06, 2024 -

Family Ford of Enfield responded

Thank you! Ken and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

February 04, 2024

Ken, and the staff at the service counter are absolutely amazing. I was very upset and Ken just brought me back to earth. LOL, Thank you for your Extremely quick service and qualtiy work. More

by charles.travali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Family Ford of Enfield responded

Thanks, Charles, for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

February 01, 2024

On time, thorough, remembered to check everything including my maintenance coverage. Made everything easy and not a long wait. More

by kathleen.carey
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Feb 01, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience, Kathleen! We sincerely value your business and look forward to your next visit.

January 27, 2024

I am satisfied with the service I received and will be back . Will bring my wife car in soon More

by RRICHARD16
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Ayers
Report | Print
Jan 28, 2024 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

1
...
29
30
31
...
139