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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews
Call Service Center (860) 745-1111

1,386 Reviews of Family Ford of Enfield - Service Center

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January 15, 2024

Everyone is friendly, courteous and informative at the dealership. Always a pleasure to deal with! More

by LARING87
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2024

Visit was pleasant and Agnes was helpful My experience was a good one, location was a plus. More

by HIJEAMOTO
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
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Jan 16, 2024 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad Agnes was able to help, and we hope to see you again!

January 15, 2024

One issue, two separate service visits, dealer had my vehicle for 21 days total Not happy with Ford More

by garycronin7
Recommend Dealer
No
Employees Worked With
Jay Delgado
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Jan 19, 2024 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 15, 2024

Great experience Nice people and great service Close to my home Price was high, didn't give no veterans discounts More

by BRIANGAMBLE1211
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jan 16, 2024 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, Brian, and hope to see you again soon!

January 04, 2024

Understood my issue and it was resolved. Given fewer stars because of a new issue. More

by ksegal50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 01, 2024

Nothing special, just the job was done , perform on time, without issue Everything fone More

by intresting112000
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Jul 08, 2024 -

Family Ford of Enfield responded

Thank you for choosing our dealership! We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with!

December 23, 2023

Always a great experience - Greg A. is my advisor and always so nice, great to see and chat with. My vehicle is done in a timely manner, most of the time before I even expect it to be d More

by Vicki - Happy Edge Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2023 -

Family Ford of Enfield responded

It has been a pleasure serving you, Vicki. Quality customer service is always our number one priority, and we're happy to hear that Greg and the team met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

December 22, 2023

The reason I keep coming back to here is Stability. Family Ford of Enfield is dependable I can come in and after about 12 -14 years of working with all of you you know exactly the car , the escape, you More

by PNLB1002
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Report | Print
Dec 26, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 22, 2023

Service writer Jay helped us and assigned Steve Kratzke to do the work on our Transit RV. We were satisfied and pleased with his knowledge to do the work. More

by JOANNELANZ2
Recommend Dealer
Yes
Employees Worked With
Jay and Steve
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Dec 26, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review, Joanne! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 20, 2023

The recall on my two GSA fleet vehicles was completed fast and without any issues. Agnes kept me up to date through the entire process. Great experience. More

by Michael.sullivan0
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Report | Print
Dec 21, 2023 -

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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