Family Ford of Enfield - Service Center

Over 2 hrs for oil change. Ken was very good at customer service just think that was a little longer than it should have taken. I waited for the vehicle and made that clear fro Ken was very good at customer service just think that was a little longer than it should have taken. I waited for the vehicle and made that clear from the beginning. I have been going there since I bought the vehicle from Family Ford. More

Agnes explained the recalls on my new used car and took care of the details to get the recalls taken care of. She knew my car, my name, and it really felt like she was looking out for my best interests. care of the details to get the recalls taken care of. She knew my car, my name, and it really felt like she was looking out for my best interests. More

Courteous, on time, informative, through in their work. Always a pleasure! I'll continue to have them service my vehicle! Always a pleasure! I'll continue to have them service my vehicle! More

Service was great and was quick. I would like to have my catalytic converter back. I would like to have my catalytic converter back. More

I dropped off a tire to get repaired (plugged). Greg and his staff had it fixed and called me the next morning that it was ready to be picked up. Thank you Greg and Co. Greg and his staff had it fixed and called me the next morning that it was ready to be picked up. Thank you Greg and Co. More

Got wrong part and no loaner. Also have questions on billing and service manager did no call me back Also have questions on billing and service manager did no call me back More

Dealership is always on time when quoting time for services being done. Friendly staff. In the past the dealership would offer a complimentary car wash when services were done there. Miss that. services being done. Friendly staff. In the past the dealership would offer a complimentary car wash when services were done there. Miss that. More

My experience was awful. The car was not driven, miles were the same as when I dropped off the car. Only 1 item was fixed, seems as though the technician didn't even attempt The car was not driven, miles were the same as when I dropped off the car. Only 1 item was fixed, seems as though the technician didn't even attempt to look at the other issues. Warranty problem, no tech wants to deal with it. My car battery was dead in the parking lot, only sat for 2-3 days (weekend included). I won't be back to family ford for their services ever or recommend them. More

It was great. They picked up and dropped off the car . The service was excellent. They picked up and dropped off the car . The service was excellent. More

Overcharged, came out with more issues than when I went in I was told another sensor issue occurred in addition to one I brought it in for, then I was charged many fees/ diagnostic charge I wasn't expectin in I was told another sensor issue occurred in addition to one I brought it in for, then I was charged many fees/ diagnostic charge I wasn't expecting. Many places don't even charge for that. I bought my car there, and am just disappointed in overcharging and experience More