Back

Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,386 Reviews

1,386 Reviews of Family Ford of Enfield - Service Center

Sort by
December 11, 2023

Agnes and team is the best always great great speedy, friendly service I send all my friends there More

by OC
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Dec 11, 2023 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

December 11, 2023

Very efficient, I made the appointment, arrived on time. They did the paperwork told me what was due to be done. I like they have all my records! I had a cup of coffee and read a book, the car was done in a More

by Mschwab3253
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Dec 11, 2023 -

Mschwab3253 responded

Family Ford of Enfield Dec 10, 2023 Mschwab3253 VERIFIED CUSTOMER Very efficient, I made the appointment, arrived on time. They did the paperwork told me what was due to be done. I like they have all my records! I had a cup of coffee and read a book, the car was done in about an hour. I am always pleased with the service

Dec 11, 2023 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

December 11, 2023

It's transformed into a very friendly caring business like atmosphere from Billy the salesman to a great service dept !! I love it as a customer You have done well turning it into a customer based friend More

by Siegel,Keith-author
Recommend Dealer
Yes
Employees Worked With
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keli Morin
Dec 11, 2023 -

Family Ford of Enfield responded

Keith, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

December 11, 2023

Smooth fast transaction Taught me how to use my ford points Called me multiple times to discuss other things that might be worked on More

by Farrellykelsey
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Agnes Pusztai
Dec 11, 2023 -

Family Ford of Enfield responded

Thank you, Kelsey! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2023

Service was fast, Ken kept up to date on what was going on With my vehicle while they were diagnosing More

by WMACKAY82
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Dec 11, 2023 -

Family Ford of Enfield responded

Thanks for sharing about your experience with Ken here at Family Ford of Enfield. We appreciate your business and hope to see you again soon!

December 11, 2023

Very pleased with the customer service. Will be a returning customer Very convenient location for me right off 91 More

by Gabemorris94
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Brown
Dec 11, 2023 -

Family Ford of Enfield responded

Gabe, Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

December 11, 2023

Great service. Always very knowledgeable. Nice person to deal with. Just another exceptional member of Family Ford of Enfield. More

by alicebrady60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keli Morin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Twigg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gordon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Family Ford of Enfield responded

Alice, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

December 08, 2023

Struggled to get our free oil change out of two thats offered in the car purchase (they charged us for the first oil change) and then the oil wasn’t even full when we checked the level when we got home. More

by kvschaffer32896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Family Ford of Enfield responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 08, 2023

I appreciate Enfield Ford was able to fix my work vehicle on short notice. Ken and other staff members were friendly and professional. More

by June.moulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2023 -

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, June, for choosing Family Ford of Enfield!

December 05, 2023

Running board not retracting Hinges cleaned and lubed Surprised at $190 charge for minimal service to fix More

by ED.DLUGOLENSKI
Recommend Dealer
No
Dec 08, 2023 -

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Ed, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

...
35
...