Family Ford of Enfield - Service Center

Very efficient and respectful. They found a nail in my tire. Was so very grateful. Thx you They found a nail in my tire. Was so very grateful. Thx you More

Always friendly. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. Explains everything that was done. Let’s me know what I need to do at next servicing. Very clean and neat. More

I recently took my vehicle to the dealership for service, opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that m opting for the full synthetic works package, which is supposed to include a tire rotation. However, after the service was completed, I noticed that my tire with a noticeable scuff in the rear was still in the same position—clear evidence that the rotation had not been performed. Additionally, I had recalls that needed to be addressed, but those were not taken care of during my visit. When I inquired about scheduling an appointment to have them fixed, I was simply told to call back on Monday instead of being assisted in booking the service while I was already there. This experience was frustrating and disappointing. When you bring your vehicle in for service, there’s an expectation that the work you’re paying for will actually be completed and that recalls—safety-related issues—will be handled with urgency. Having to follow up multiple times to ensure basic services are performed correctly is unacceptable. More

Fast service. Exactly as ordered recommend service department. Have been using them for years. Great Exactly as ordered recommend service department. Have been using them for years. Great More

Prompt service, detailed information and kept me in the loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there loop throughout the process and explained everything in detail and helped me consider different options in regards to handling the issue I was there for. More

My truck was in very quickly. The dealership was clean and the staff was wonderful. The dealership was clean and the staff was wonderful. More

Respond quickly to repair needs. Great service. Excellent communication. Very happy with all transactions. Highly recommend Great service. Excellent communication. Very happy with all transactions. Highly recommend More

I brought my car for an oil change. Greg Ayers greeted me kindly. He went above and beyond. After finding out through family ford my previous dealership did allittle damage to my car re Greg Ayers greeted me kindly. He went above and beyond. After finding out through family ford my previous dealership did allittle damage to my car regarding the oil filter housing. I had already been disgruntled with the services previously from the other dealerships I decided to buy a used Ford Explorer. Because of the service I received through Greg Ayers and Family ford . I cannot say enough about Family Ford. More

Agnes went above and beyond to help me out with my extended warranty company, to ensure that my work was covered. She took car of the rental car as well extended warranty company, to ensure that my work was covered. She took car of the rental car as well More

Agnes was very nice and extremely helpful in getting our recall issues resolved. She was very professional throughout the whole process. Thank you! recall issues resolved. She was very professional throughout the whole process. Thank you! More