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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,387 Reviews

1,387 Reviews of Family Ford of Enfield - Service Center

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April 19, 2023

Amazing dealership! Followed through on every commitment, true to their word and treated me like family, I’ve been doing business with family Ford for many years and tha More

by CAMARO1973Z28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Tranghese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks again Chris !
Apr 19, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words for Chris and John, and for taking the time to leave us this wonderful feedback!

April 17, 2023

Greg did a great job very through with explaining the Bronco . Service dept. helped with a problem More

by JHJOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Genereux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 15, 2023

Was extremely efficient and thankful for the woman that waited on me reminding me I had points to use to pay for service. Was in and out in less than hour. More

by FRANKIE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what her name was.
Apr 16, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 15, 2023

The reason I purchase from this dealer is simply because of the service they offer. Never been disappointed More

by DRLORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 15, 2023

They are always courteous, and take time to explain what repairs need to be done and how long it will take. More

by DROUINALBERT03
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
Apr 16, 2023 -

Family Ford of Enfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

April 14, 2023

I understand it’s a personal choice but my service advisor was wearing a mask and I find that to make the interaction very impersonal. It was a little difficult to hear him as well. Very happy that I More

by SNOOKERNCARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Family Ford of Enfield responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and we look forward to your next visit to Family Ford of Enfield.

April 14, 2023

People there were very and did a good job give me a price list with needed to be fixed everyone was real nice to me. More

by rpeer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 14, 2023

This dealer immediately identified an issue which another had completely missed and rectified it quickly. Communication was excellent throughout the entire repair process. More

by peter.yeskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 14, 2023

Repair completed in time frame estimate. Given courtesy ride to my destination, called on completion of work. More

by EJANDGVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2023 -

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 14, 2023

Paid for the works service package and it was very clear that my tires were never rotated. What other service was falsely checked off as complete? More

by dnatle327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2023 -

Family Ford of Enfield responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Apr 16, 2023 -

dnatle327 responded

Sure, feel free to call me or email me. My name is dillon natle and you should have all my contact information on file.

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