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Family Ford of Enfield - Service Center

Enfield, CT

4.5
1,387 Reviews
Call Service Center (860) 745-1111

1,387 Reviews of Family Ford of Enfield - Service Center

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September 17, 2022

Awesome customer service. Kept me informed on the whole process. Will definitely recommend to anyone. More

by josuedelvalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2022 -

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Greg and our team. We're glad to hear we delivered such a great experience!

September 16, 2022

Fast and courteous service. They didn’t try to sell me anything I didn’t ask for. More

by LBEMONT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2022 -

Family Ford of Enfield responded

Thank you for your very kind review. Greg and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

September 15, 2022

The service department was wonderful. Quick and thorough. Gave me a detailed report of all their recommended service but without pressuring me. More

by Theupton3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 10, 2022

Family Ford of Enfield has been most understanding and professional to troubleshoot my check engine light that keeps going on! More

by Janetrossini1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2022 -

Family Ford of Enfield responded

Thank you for your kind words. We appreciate your business.

September 10, 2022

Very pleasant people and job well done! Thanks for making it easy. Appreciate the assistance. More

by Ricebk1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2022 -

Family Ford of Enfield responded

Thank you for your business and the 5 Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 09, 2022

The Family Ford Service Department is consistently friendly, helpful and available. I highly recommend them. More

by 2018 GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Ford of Enfield. Please don't hesitate to reach out if you need anything else.

September 09, 2022

Ken brown is a diamond. Personal professional and efficient, always very helpful --requirement in this survey for 15 words is nonsense --really dumbe idea More

by Rjf2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2022 -

Family Ford of Enfield responded

Thanks for the 5 star rating! We're glad to hear you experienced amazing service here at Family Ford!

September 09, 2022

I had an oil change and filter on my RV they also checked my tires nice job fast and friendly I’ll go there again thanks More

by kbartholomew2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keli Morin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Ayers
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 09, 2022

I was very happy with the service I received. I explained the problem and felt like they heard all of my concerns and did their best to address them. Agnes at the front desk was very helpful. More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agnes Pusztai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2022 -

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 06, 2022

Service was fast, friendly, concerned, accurate and a good value. No problem. Manager Great and knowledgeable. A great representative for Family Ford of Enfield. Everything asked for was done in a very t More

by PECPDC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2022 -

Family Ford of Enfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

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