Family Ford of Enfield - Service Center

I had to have my car towed in and Agnes was extremely helpful throughout the entire process. She kept me informed about my vehicle during the visit. helpful throughout the entire process. She kept me informed about my vehicle during the visit. More

Been doing business there for many many years always a pleasure bought many vehicles from Mike for myself and company I worked for always went above and beyond pleasure bought many vehicles from Mike for myself and company I worked for always went above and beyond More

Did a good job. Had to return to reattach loose part but everything works. Rediculous mark up on parts. $500 part charged over $900. A trip to the dealer can empty a bank account. Same work done a couple ye everything works. Rediculous mark up on parts. $500 part charged over $900. A trip to the dealer can empty a bank account. Same work done a couple years ago for less than half. I would use you more often but can't afford it. More

the people are nice there. service was good.they. tried hard to locate a part for but unable to.but said they would continue to look. hard to locate a part for but unable to.but said they would continue to look. More

Excellent experience as always! The communication is excellent car was ready when they said it would be they are always great to work with for service. excellent car was ready when they said it would be they are always great to work with for service. More

Trying out different Ford dealerships because the one I have been using service changed with the new owner. Looking to buy a new Ford but I want to buy from a dealer that has good service. My visit to fam have been using service changed with the new owner. Looking to buy a new Ford but I want to buy from a dealer that has good service. My visit to family Ford was ok. The staff was nice and service was prompt. The only complaint would be for the app. I reported the app is not working with the car. The advisor told me to call Ford after not finding what was causing the issue. When arrived home I called Ford and they told me my firmware needs to be updated and that can only be done at the dealership. It was kind upsetting that this couldn’t be solved at the original visit. More

Quality service team for my Ford Edge! New, clean, and welcoming service area including a drive in bay where you are greeted by the personnel. welcoming service area including a drive in bay where you are greeted by the personnel. More

Brought my car in for the 30K mile checkup and a recall. The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my c The waiting area is very clean and comfortable and staff was pleasant and easy to work with. My service rep kept me apprised of the status of my car's work which was helpful. More

Always feel confident My service will be good and was not disappointed all good I will go back also I have purchased 3 vehicles from Family Fo disappointed all good I will go back also I have purchased 3 vehicles from Family Fo More

Clean organized with friendly peopleStaff was busy but Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and fr Clean organized with friendly people Staff was busy but made time to say hello and am I being taken care of. Service department professional and friendly. More