Back

Family Hyundai - Service Center

Tinley Park, IL

4.3
5,838 Reviews

5,838 Reviews of Family Hyundai - Service Center

Sort by
January 08, 2021

I never had a problem with anyone at the dealership there. Whenever I have an issue with my car, they try to get it fixed and done as soon as they can. More

by DIANKA2373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Family Hyundai!

January 07, 2021

I love working with Matt. He is patient, thoughtful & kind. Since parts had to be ordered, I appreciated the ride home and back to Hyundai. More

by joseb40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
January 07, 2021

the young man was very unkind and in a hurry he acted like he did not want to wait on me he act like my questions annoyed him. Service is good most of the time but this time it was not More

by geribradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Holder
Jan 07, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We're sorry to hear that your recent visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you.

January 06, 2021

Tom Salin in the Service Department is always professional, courteous, and helpful in recommending the required service needed for my vehicle along with the discounts available to get the job don More

by BERNARDCONLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 06, 2021 -

Family Hyundai responded

Thank you, Bernard, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2021

Tom Salin in the Service Department is always professional, courteous, and helpful in recommending the required service needed for my vehicle along with the discounts available to get the job don More

by Wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 06, 2021 -

Family Hyundai responded

Wayne, Thank you so much for your excellent review! We are so glad that Tom had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

January 06, 2021

It was very easy and simple to drive in after work for an oil change. The waiting room is pleasant atmsophere. Car was washed, which I appreciate. More

by soccermom325
Recommend Dealer
Yes
Employees Worked With
Krzis
Jan 06, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to a great service expereince. If there is anything we can assist you with in the future, please let us know.

January 06, 2021

Great service from Family Hyundai and Colin and the service team! I've been bringing my '16 Elantra in for service for the last 5 years and have always received prompt and honest service. More

by NDW5332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience working with Colin here at Family Hyundai.

January 06, 2021

Thank you for your continued excellent vehicle service and customer support. I will continue to use this location for all of my 2020 Sonata needs. More

by driggi20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Colin and our service team, and don't hesitate to let us know if we can be of further assistance with your 2020 Sonata.

January 05, 2021

I was very pleased with Colin.... but not so much with the news I got as I believe they should have told me when I got my oil changed a couple of months ago More

by D.JONES13623
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Larry Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Family Hyundai responded

Hello, Thank you for taking the time to submit a review. We are so glad Colin could assist you with your repair. We truly appreciate your business. We apologize, however, for the lack of communication on your previous visit. If you would like to further discuss your concerns, feel free to contact us at your convenience.

January 03, 2021

I was not disappointed. My oil change took under an hour's time and they quick to fit me onto their busy schedule. Thanks Family Hyundai! More

by MONIDAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Jan 03, 2021 -

Family Hyundai responded

Thank you for choosing Family Hyundai, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

...
397
...