Family Hyundai - Service Center

Vehicle condition is worst Hyundai put a new transmission in my 2013 Hyundai Sante Fe Sport Turbo. The vehicle sounds raggedy when I start and it’s vibration in my feet while dr Hyundai put a new transmission in my 2013 Hyundai Sante Fe Sport Turbo. The vehicle sounds raggedy when I start and it’s vibration in my feet while driving which was not previously happening. There are fines when running and I have to lower windows for fresh air. Vehicle is still not accelerating properly and will not go over 80 mph More

Friendly and caring I was taken care of in a timely and friendly manner with concern of why I was visiting the service department on this day. Brian Ramocki always had I was taken care of in a timely and friendly manner with concern of why I was visiting the service department on this day. Brian Ramocki always had a smile while taking care of me. I had a 10:00 am appointment for an oil change and my 34 point inspection. and at that time Brian informed me that they'd do everything possible to get to my oil change and 34 point inspection as soon as possible. The customer service area was crowded and I knew I may be in for a wait. I checked out with the cashier at 11:45. I wasn't surprised by the wait, it was one of the coldest Novembers on record and the service department was very busy. I appreciated the information obtained by the 34 point inspection, that possible on my next visit , I may be in need of a cabin filter and the possible cost. As always, the waiting room was clean and bright. Joanne Janik More

Was unsure how much air to put into low pressure tires. Michael Majchrowic was very friendly and helpful even though this was such a basic procedure. They not only put the proper air pressure into my tires, Michael Majchrowic was very friendly and helpful even though this was such a basic procedure. They not only put the proper air pressure into my tires, but they washed and vacuumed my car. Much more than I expected, but much appreciated. Every time I have to visit the service area of this Hyundai dealership, it's been a very pleasant experience. More

Second routine visit for a new car I went to family hyundai for my second maintenance visit for my 2019 eleantra gt. The service customer service experience was excellent. I was greeted I went to family hyundai for my second maintenance visit for my 2019 eleantra gt. The service customer service experience was excellent. I was greeted,was taken care of swiftly, and everyone was very friendly. The actual service to my car, on the other hand, was not performed as expected. When I was being checked in, the service manager had asked me what my car's oil type was and asked if it was regular oil. Since I had read the maintenance schedule before, I knew the oil type was synthetic blend. This did not give me confidence from the start. He then explained that I was due for a tire rotation, which I was. When I was returned my car after service was complete, I had an issue with the following: 1. My car was washed but not dried and it was cold outside. So when I drove away, I was unable to clearly see out of my side mirrors and all of my windows were littered with dried water droplets, making it harder to see out of my car. 2. The service interval was not reset. Not a huge deal but informa me that the service department did not pay attention to details. This makes.me question if they really did use synthetic blend or regular oil... 3. All of my tires were over-inflated and at different pressures. I inflated the tires a few weeks before taking it into service since the temperature dropped and they needed to be inflated again for the winter. My door indicates 33 PSI for all 4 tires while cold. When I returned to my car, the fronts were 38 and 37 and the rear tires were 34 and 35. I will be contacting the dealership tomorrow to rectify this. Unfortunately, I was not able to dedicate the time when I took it in for them to fix everything. This also makes me concerned of bringing it here again but I am tied to the dealership due to their lifetime power train warranty deal. UPDATE: Dealership called and gave me a free oil change in lieu of my issues with the service department and offered a carwash to clean the care correctly. More

Great The staff were very welcoming and helpful. However, it still took a decent amount of time even though I had an appointment. I also appreciated the do The staff were very welcoming and helpful. However, it still took a decent amount of time even though I had an appointment. I also appreciated the donuts! More

They were great they always take good care of me and my car. It is good to know that they are there when you need them. car. It is good to know that they are there when you need them. More

Great price and service. All questions answered satisfactory with positive correctness, such as color choices, new bells and whistles compared 2020 to my 2016. They knew thei All questions answered satisfactory with positive correctness, such as color choices, new bells and whistles compared 2020 to my 2016. They knew their products and gave a great price. I would recommend this place and salesperson. More

Great service Colin Simmons was awesome in explaining to me how much the services would be and actually showing me the work that needed to be done. Colin Simmons was awesome in explaining to me how much the services would be and actually showing me the work that needed to be done. More

Timely and professional service You can always count on a good advice and a professional service when working with Tom. The car was ready sooner than I expected. Thanks. You can always count on a good advice and a professional service when working with Tom. The car was ready sooner than I expected. Thanks. More

Great service I had an urgent issue - no appointment. I was greeted professionally and kept informed of findings; all my questions were, answered thoroughly. Wond I had an urgent issue - no appointment. I was greeted professionally and kept informed of findings; all my questions were, answered thoroughly. Wonderful customer service! More