Family Hyundai - Service Center

Tire Insurance Friendliness and professionalism of salesman stressing the importance of this insurance moving forward. So far I had replaced 3 tires on my Genesis 80 Friendliness and professionalism of salesman stressing the importance of this insurance moving forward. So far I had replaced 3 tires on my Genesis 80 due to pot holes. More

Fast service Always friendly service. Quick turn around and offer loaner if it will be longer than a day. I have been a loyal customer for 10 years. Always friendly service. Quick turn around and offer loaner if it will be longer than a day. I have been a loyal customer for 10 years. More

Kind Service The service people at Hyundai are always very pleasant and kind to me. They always make me feel as if I really am their number one priority! I feel co The service people at Hyundai are always very pleasant and kind to me. They always make me feel as if I really am their number one priority! I feel confident in the work that they perform, as well! More

Excellent vehicle service visit Had routine maintenance done on my 2017 Tucson. Very positive experience. Waiting room was comfortable, clean, and inviting with Wi-fi access. Service Had routine maintenance done on my 2017 Tucson. Very positive experience. Waiting room was comfortable, clean, and inviting with Wi-fi access. Service department was extremely friendly and helpful. Service was very quick and well done. Thank you very much for your help. More

What needs to be done Very professional understanding the inter workings of the vehicle Very knowledgeable about what needs to be done on the service event I would recomme Very professional understanding the inter workings of the vehicle Very knowledgeable about what needs to be done on the service event I would recommend the dealership and the service department to anyone that has a similar vehicle Thank you. More

Oil change/driver's window repair Fast, friendly service and they fixed my window for free as it was still under warranty and they cleaned my car inside and out, too. Thank you! Fast, friendly service and they fixed my window for free as it was still under warranty and they cleaned my car inside and out, too. Thank you! More

Waited 2.5 hours for nothing I had a maintenance appointment for 9am and showed up at 8:45 for good measure. When I checked in they told me that they would be done at 11:30. So I I had a maintenance appointment for 9am and showed up at 8:45 for good measure. When I checked in they told me that they would be done at 11:30. So I waited. When I asked them at 11:50 how much longer until my car is done they replied “oh we started 20 minutes ago” Why would I make an appointment at 9 o’clock when they aren’t going to even start until after the time they said that they would be done?? I told them to not do anything else due to me having to go to work and they still took until 12:20, another half hour, to get me my car. More

Great overall Dealership for service Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for s Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for service (even with an appointment) however, can unfortunately be long most times. I usually end up having to go find someone to initiate the process. Colin Simmons is the BEST person to go to for your service. He goes above and beyond EVERY SINGLE TIME. I've only gotten him a few times but just witnessing how he treats the customers, opens the door for you, treats you with respect, makes eye contact, has the right tone and attitude, how he carries himself when its busy and stressful, makes you regret not getting him if you got someone else. He is the definition of a model employee, very professional and friendly to the customers. I've had a service guy (can't remember the name - kind of goes to show you how memorable the visit was) that once muttered and cussed under his breath (thinking they're being quiet when they're really not) and get frustrated right in front of me. The same service guy would grab paperwork aggressively and act as if you're not in front of him. But trust me when I tell you every single time, I've seen Colin Simmons act like a model employee should under stress and treat you with respect every time. He puts you above all else. Other than that, the rest of the team are pretty cool and friendly. I haven't had any major issues with any repairs/service and the like, thus far. Family Hyundai is a great dealership for service. More

Regular maintenance Service manager Colin was very friendly and courteous and answered my concerns about my battery I was given a wait time of one hour it only went over Service manager Colin was very friendly and courteous and answered my concerns about my battery I was given a wait time of one hour it only went over by 20 minutes. More

Friendly Service Advisors My favorite service adviser is Tom. He is personable to EVERYBODY and knew me by my first name, even though he was not handling my service this time. My favorite service adviser is Tom. He is personable to EVERYBODY and knew me by my first name, even though he was not handling my service this time. More