Family Hyundai - Service Center

Trust Don't trust service dept. Once tried to sell me a cabin filter that was not needed. I have a K&N cabin filter which is WASHABLE. Technician never actu Don't trust service dept. Once tried to sell me a cabin filter that was not needed. I have a K&N cabin filter which is WASHABLE. Technician never actually CHECKED said filter. All he did was read"THE IDIOT BOX." If he had actually LOOKED at filter, he would have SEEN all the K&N labels on the compartment. Bring the car in for an oil change and supposedly they do a multi-point inspection. How do brakes go from YELLOW check marks to all GREEN check marks between oil changes------ WITH NOTHING BEING DONE!!!!! Only reason I take car back to dealership is for the " EVERY THIRD OIL CHANGE FREE policy. And now I find myself actually checking the oil after said oil change to see if it was actually done and the oil is clean. And-------(THIS HAS NOTHING TO DO WITH THE DEALERSHIP) 10 RECALLS IN THE 9 YEARS I'VE OWNED THE CAR??????? RIDICULOUS!!!!!! And even HYUNDAI can't get that right. Send me a letter informing me of said recall which states that NO ACTION IS NEEDED until second letter is sent. WHICH NEVER COMES!!!!! More

Not quite the extra mile Although the service completed the oil change/tire rotation and checked the brakes, l had to ask them to apply the coupon again at the service window. Although the service completed the oil change/tire rotation and checked the brakes, l had to ask them to apply the coupon again at the service window. Also I wanted to have the floor mats power sprayed as it was too cold to wash the car. No chance! More

Oil change I had a positive experience. This was my 1st time here. They completed in a timely manner. Staff was friendly. They washed my car. The only complaint I had a positive experience. This was my 1st time here. They completed in a timely manner. Staff was friendly. They washed my car. The only complaint is that my manual recommends an oil change every 5,000 miles but the reminder sticker was for 3,000 miles. I'm guessing it's a way to get you in there to get you to spend more money. Make sure you go by your vehicle manual and not the sticker More

Best Place for buying, servicing your auto. I drive from Mt Greenwood and pass 2 Hyaundai dealerships to go here. I also work on the westside of Chicago and pass 4 other Hyaundai dealerships, I drive from Mt Greenwood and pass 2 Hyaundai dealerships to go here. I also work on the westside of Chicago and pass 4 other Hyaundai dealerships, great incase of emergency, but I always have my car serviced here since it was purchased in Aug 2009. More

30K mile maintenance Mike Major has been my service adviser for years. Mike keeps me well informed about the service that I need and service that could delayed with my nex Mike Major has been my service adviser for years. Mike keeps me well informed about the service that I need and service that could delayed with my next oil change. Mike's very customer friendly and I never feel like he's trying to sell me a service I don't need. I'd give Mike 10 stars if that was an option. More

Good service Tom Salin always makes me feel so comfortable whenever I need to have my car serviced. He always has a few options for me and some good advice also. Tom Salin always makes me feel so comfortable whenever I need to have my car serviced. He always has a few options for me and some good advice also. He is an asset to Family Hyundai More

Loyalty doesn’t mean much anymore I’ve had my 2012 Sonata for 7 years and have had my front brakes done 3 times. Everytime I get them repaired, I’m paying for rotors. It seems weird. M I’ve had my 2012 Sonata for 7 years and have had my front brakes done 3 times. Everytime I get them repaired, I’m paying for rotors. It seems weird. Maybe the inspections should be better. I drive my car for A to B. I rely on this dealership to help me save money, not spend more. Also, not sure what the policy is regarding loaner vehicles on Saturday but I saw plenty of them and ask for one when I was told my service would be up to 3 hours (I waited 4). Though I will continue to have my car serviced here, I will not purchase another Hyundai. More

Best Service Dept. Ever I have, with one exception, always received excellent service. All of my issues were resolved in a timely manner this visit. If I could change one thi I have, with one exception, always received excellent service. All of my issues were resolved in a timely manner this visit. If I could change one thing, it would be the price of the key fobs. Mine broke and the replacement was expensive. It would be nice if Hyundai could negotiate a better price. More

scheduled appointment I'm not understanding why they have you make an appointment I've done so twice and it's been at least 45 minutes before my vehicle even gets past the I'm not understanding why they have you make an appointment I've done so twice and it's been at least 45 minutes before my vehicle even gets past the desk----I understand that things happen and things can get behind but I would think that call telling me so or informing me when I arrive so I have the choice of staying or rescheduling if it won't now fit in my time frame. More

Recall I had my car serviced because of a recent recall. It took a while for the part to come in and truly I think that the dealership did the best that they I had my car serviced because of a recent recall. It took a while for the part to come in and truly I think that the dealership did the best that they could under the circumstance. The process of not having my car was not satisfying but the way it was handled by the service department made the process tolerable. More