Family Kia

Great service, comfortable waiting room, fair prices, spent time explaining my options, I felt they were honest. spent time explaining my options, I felt they were honest. More

Great service and Sandy is a great mechanic she did a lot and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department More

Family Kia surprised me, excellent deal, excellent sales team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to w team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to work with. More

Gabe the sales person was amazing! He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitu He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitude was very rude. Which almost made me leave and go to another Kia dealership but Gabe was able to smooth over the situation. More

I worked with Michael Redpath and this score belongs to him, not Wayne Acosta. He was Amazing! We did the deal over the phone. My Van was in the service department so he was able to go appraise it for m him, not Wayne Acosta. He was Amazing! We did the deal over the phone. My Van was in the service department so he was able to go appraise it for my trade in and work out the deal on the new van. We came in later, did some paper work and moved over our personal items from the old van to the new. He sat with us for 30 mins to show us all the new features on the new van. It was a great experience and has set a new standard for my future car purchases. Our finance dept rep was Tony. Quick, efficient. All in all, this is my 4th car I have purchased from Family Kia, but the first from the new owners and my favorite experience so far. Both employs I cant say enough good things about. More

Tamas was polite and informative. Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at th Vehicle was in for an A/C issue. They were able to diagnose rather quickly. Due to what needed to be done to car for the repair, it had to stay at the shop for a couple days. They were able to set me up with a rental car from a local place and shuttle me there to get the rental. Few days later, my car was ready and the A/C runs like new. More

Avoid Family Kia of St. Augustine – Predatory Sales Tactics I strongly advise against doing business with Family Kia of St. Augustine. As a military veteran, I was subjecte Augustine – Predatory Sales Tactics I strongly advise against doing business with Family Kia of St. Augustine. As a military veteran, I was subjected to a series of deceptive, predatory sales tactics while attempting to purchase a 2026 Kia K4 GT-Line. My experience included: Deceptive Pricing: They attempted an artificial $2,495 markup over MSRP and refused to honor their own website’s advertised "Sale Price." Withholding Discounts: Management omitted a $500 military rebate, forcing me to point it out. Equity Stripping: They manipulated trade-in numbers to zero out my positive equity, ignoring fair market value. Excessive Fees: They forced $1,348 in non-negotiable dealer fees ($999 doc fee + $349 filing fee). Poor Professionalism: The salesman lacked basic product knowledge, and management responded to my concerns with high-pressure, evasive tactics rather than transparency. The lack of integrity shown toward a service member is shameful. Save yourself the stress and take your business to a dealership that operates with honesty and respect. More

JC was very responsive and timely with his responses. He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicl He did whatever he could to make me happy. I was extremely excited about getting this new vehicle. I had to go outside of my area to find this vehicle even though there are 2 Kia’s here. Thank you to JC and Famiky Kia for delivering me the vehicle I wanted. Very pleased! More

Great quality service! Providing me a loaner vehicle was a game changer. Keep up the great work! Providing me a loaner vehicle was a game changer. Keep up the great work! More

Thomas got me in on time and out the door as promised. He was professionals and courteous. He was professionals and courteous. More