Family Kia

Destinee prepared the basis for a used vehicle sale. We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad c We were dicscussing the down payment.I never received a call back regarding that.The next day I received a text saying the vehicle was sold.Very bad customer service and obviously not very great at following up.Made my credit score drop for nothing.Very dissapointed. More

Great! They were very accommodating to my schedule. They made sure every thing was good with any updates. They were very accommodating to my schedule. They made sure every thing was good with any updates. More

They are great! Always nice and accommodating! I wouldn’t want to go anywhere else Always nice and accommodating! I wouldn’t want to go anywhere else More

The Kia Family in St. Augustine was very friendly and knowledgeable about the decision making process. Augustine was very friendly and knowledgeable about the decision making process. More

The service advisors at Family Kia are always helpful and keep you up to date on your service. Casey, Lou and Coben are the servie advisors that are very helpful and see to it that the work is done on time. keep you up to date on your service. Casey, Lou and Coben are the servie advisors that are very helpful and see to it that the work is done on time. I usually deal with Casey who is exttremly helpfull and courteous. More

Gabriel Excellent Sales person. Easy to handle financial agreements. Extremely knowledgeable and friendly with taking care of customers Easy to handle financial agreements. Extremely knowledgeable and friendly with taking care of customers More

Communication was great. Light replacement was completed in a timely manner. Like the new waiting area. Light replacement was completed in a timely manner. Like the new waiting area. More

Thank you for your professionalism, kindness, honesty, and exceptional service during my outstanding Kia experience. and exceptional service during my outstanding Kia experience. More

Our car was towed there because engine seized. Under warranty everything was done plus some extra that we paid for. They tried to sell us new tires because the car vibrated. The car pulled to the Under warranty everything was done plus some extra that we paid for. They tried to sell us new tires because the car vibrated. The car pulled to the right and vibrated. It did not do this before going into Kia’s shop. Turned around and brought it back for pulling and they fixed it and said the alignment machine had to be serviced. We paid for an alignment and still don’t know if it’s good. I had the tires checked elsewhere, wear was good they just needed balancing, not new tires. Also made sure everything was secured because of the vibration. So Kia’s let us leave with a car that drive worse than when it arrived. Mechanics 101 stuff and fibbed as to why it was happening.Plus while I was waiting for my engine, under warranty, Family Kia called and offered me $500 for at least a 10k car. Pulling a fast one. I’m still not sure if the alignment was done correctly by Family Kia. More

Family KIA provides quality customer service. Associates are professional and provide timely feedback when having work completed and providing next steps. Associates are professional and provide timely feedback when having work completed and providing next steps. More