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Family Kia
St. Augustine, FL
654 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 654 reviews
June 18, 2026
coben did fantastic as my service advisor. even though i am coben i still think im pretty fantastic. Holla at me even though i am coben i still think im pretty fantastic. Holla at me More
by cobenbalch
Verified Customer
June 17, 2026
No pressure sales. Listened to us! Great job! Fun shopping - thank you Stephanie and Wade! Listened to us! Great job! Fun shopping - thank you Stephanie and Wade! More
by john_schwartzenberger
June 17, 2026
Great customer service! Amazing people and very helpful. Thank you JC, Gabe, Tristan, and Anthony for going above and beyond Amazing people and very helpful. Thank you JC, Gabe, Tristan, and Anthony for going above and beyond More
by Haya
June 15, 2026
Overall a solid experience. Their website provides all the information needed to ensure they have the vehicle you want on their site. I wish we could just bypass the "car sales" Their website provides all the information needed to ensure they have the vehicle you want on their site. I wish we could just bypass the "car sales" game but I realize that's just not how the industry works. Still, we love our Sportage and feel like we got a great deal. More
by jason.wortham
June 13, 2026
The AI answering service does not leave messages for the service office people to call you back. Rang 3 times and left a message over a few days and had no calls back. Frustrating as I then had to drive to service office people to call you back. Rang 3 times and left a message over a few days and had no calls back. Frustrating as I then had to drive to Kia to make an appointment for the next day...use a person to answer the phone ! More
by carollye16
June 12, 2026
Quickly in and out with all services provided AT A good price. Nice waiting room with amenities provided. price. Nice waiting room with amenities provided. More
by jimshomeport
June 05, 2026
Great service and Sandy is a great mechanic she did a lot and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department and got us back on the road to a much smoother ride. Also, Thomas is a great asset to your service department More
by MAUREENALMEIDA
Employees Worked With
Thomas was excellent and kept us informed about our car all the way and Sandy is a great mechanic she does great work! Very pleased the car is running much better now!
June 04, 2026
Family Kia surprised me, excellent deal, excellent sales team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to w team. The deal was professional and courteous at all times, no pressure, took a bit of back and forth but we got there, Gabe and Zach were great to work with. More
by utziii
June 03, 2026
Gabe the sales person was amazing! He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitu He was patient and very thorough. Very knowledgeable about Kia. I will definitely recommend and come back to see Gabe again. Jeff’s initial attitude was very rude. Which almost made me leave and go to another Kia dealership but Gabe was able to smooth over the situation. More
by TOrtiz1974
