Family Kia

We were in the market for a new car after our daughter totaled our SUV (hoped to get a few more years out of it). I had done a lot of research and thought that KIA had really improved their product and t totaled our SUV (hoped to get a few more years out of it). I had done a lot of research and thought that KIA had really improved their product and their warranty is second to none. We drove on the lot and were greeted by Tom Neidel, very nice guy. I have purchased many new and used cars through the years and always dread the process comparable to going to the dentist. Not here, we told Tom what we were looking for and he immediately took us out on the lot. We found a car we liked and test drove it as Tom explained all of the features of the car. We were satisified and went inside to close the deal. This is always the hard part, well I have to say there were no hard sale tactics, no switch outs, no back and forth and then lets bring the Sales Manager over to close the deal. We got exactly what we were looking for, payments, terms, etc. No hard pressure tactics in the finance office, they offered some options and if you declined they moved on. I have to say was one of the more enjoyable car transactions that I have ever had. I recommended a friend to Tom and he went and purchased a new car also. We have used the service department several times since we purchased the car and have received exceptional service each time we have been in. More

This is my third car from Family Kia and the service and sales person is always friendly and helpful. I would recommend this sales person to all of my friends and relatives. sales person is always friendly and helpful. I would recommend this sales person to all of my friends and relatives. More

I decided to redo this review on the dealership for a few reasons: Even though we had are ups an downs this dealership was the only dealership to get me approved even though I am not driving a kia. Wayne And reasons: Even though we had are ups an downs this dealership was the only dealership to get me approved even though I am not driving a kia. Wayne And Chris went above and beyond to make a deal happen.They kept going while other dealerships would quit. Go by and see Wayne and Chris they will take good care of you. More

We began our experience over the phone with Chris Ferguson and the next day we drove from Lake City, FL to St. Augustine, FL with the sole purpose of looking at a car Chris had recommended as fitting Ferguson and the next day we drove from Lake City, FL to St. Augustine, FL with the sole purpose of looking at a car Chris had recommended as fitting our needs. I test drove the car and fell in love with it. It was the ONLY car I test drove. I didn't need to see anything else. Chris and Darwin were very friendly. They made what is usually a very stressful task fun and exciting. Their honesty and efficiency is not something car buyers can find at very many dealerships. We had actually visited a Kia dealer in Jacksonville a few days before and were sorely disappointed in the salesman. At Family Kia in St. Augustine, we were treated like family and we drove away happy! We recommend anyone looking for a new or used car make Family Kia your first and last stop. More

My son bought a car from this dealership and was very pleased, so I gave them a try and found everyone there to be friendly and helpful, but not pushy. The prices were very fair and they were able to ge pleased, so I gave them a try and found everyone there to be friendly and helpful, but not pushy. The prices were very fair and they were able to get the payment I needed. God is so good to lead us to helpful people. Overall, a good experience. More

I travelled from Ft Lauderdale to Family Kia in St Augustine on the recommendation of a family member who resides in Jacksonville, after a few frustrating attempts to purchase a car in Broward County. Augustine on the recommendation of a family member who resides in Jacksonville, after a few frustrating attempts to purchase a car in Broward County. Family Kia made me feel just like family. No high pressure salesmen. No manipulative tactics. Very easy going, warm and friendly atmosphere. I drove back home to Ft Lauderdale in my Brand New Kia! Certainly worth the trip. You wont be disappointed. Ask for Jacques aka Jack! More

My wife and I filled out an online inquiry and the dealership responded very quickly. Debbie Stearley contacted me by phone and suggested that she could help me find a new car to fit my budget even th dealership responded very quickly. Debbie Stearley contacted me by phone and suggested that she could help me find a new car to fit my budget even though I told her I was upside down in my present vehicle. She went to bat for me with the dealership manager and was able to find me a gently used vehicle that not only fit what I was looking for but fit my budget as well. Everyone at the dealership was very friendly and helpful. The whole process of purchasing this vehicle went very smoothly with no pressure or stress. I told Debbie what I could spend and she found exactly the vehicle I was looking for. My wife and I could not be more pleased. After two days of thinking I bought a car from Family Kia I have my old car back. It seems that a signed contract with this dealer is not really valid. The dealer called me back to pick u[ the car I thought I bought after thier required inspection and told me that the terms of the deal had changed. The monthly payment went up to a price that I had already told the dealer that I would not pay. Be carefull doing business with this dealership, you can walk out with a signed contract only to find out later that the contract can be broken. More

took my car in for a squeak in the rear seat and a trunk that did not close flush. It was the second time my car was in for the squeak in the seat and I am grateful that it was fixed this time around, it w that did not close flush. It was the second time my car was in for the squeak in the seat and I am grateful that it was fixed this time around, it was a latch on the back seat causing the noise and the noise is completely gone now. As for my trunk not closing flush a water test was done and no fluid was leaking into the trunk. I would like to say thank you to Daniel and the technicians for taking good care of my car. More

Jack was friendly and personable. I highly recommend him as the one to help you find your new or used Kia! He listened to my needs and understood any concerns I had. He has kept me informed and checks in as the one to help you find your new or used Kia! He listened to my needs and understood any concerns I had. He has kept me informed and checks in to make sure I am happy with my purchase! This is the kind of family anyone would love to be a part of. More

Tom and Darwin were very helpful in making the car buying smooth and efficient. Even when we had a major hiccup with an incorrect address in the system the "show" went on! Thanks smooth and efficient. Even when we had a major hiccup with an incorrect address in the system the "show" went on! Thanks More