Family Kia

We had a great experience with our purchase. Thank you to Joey Cassata for working with us and helping us find our new Kia Sedona. to Joey Cassata for working with us and helping us find our new Kia Sedona. More

The reason why recommending this dealership would be so terrible is because THEY ARE TERRIBLE. I worked with them for four days, and they told me on three different occassions that I was approved throug terrible is because THEY ARE TERRIBLE. I worked with them for four days, and they told me on three different occassions that I was approved through a bank. They also had me pick out the vehicle that I wanted and what color and cleaned it for me and also filled the tank. I brought all my documents to them on Saturday and gave them everything they asked for and everything was good to go they told me. Yesterday, comes around hardly no communication but in the morning my sales guy told me that I was in GOOD HANDS and everything would be taken care of. By 6pm that night, he wrote me a TEXT message and told me that He was so sorry but the sales manager had the deal all wrong and I was NEVER approved but at 4pm I was approved so not sure what the heck happened at all but I know for one thing: DO NOT EVER TRUST THEM!!!!! I have had a bad experience with a kia dealership before and they knew this and assured me that they were different. Turns out they are no different than the rest of the kia dealerships out there. My grandfather was going to go to them to buy a vehicle too, NOT ANYMORE. I would rather get a tooth pulled than to be LIED TO on a number of occasssions, and to have no communication with them. Dishonestly is something that I do not take lightly, and I will never return to this dealership EVER! More

This is my first experience with Family Kia and I'm so happy to join the family. I will recommend this dealership to anyone interested. I did spend a couple of hours there but I observed the interaction happy to join the family. I will recommend this dealership to anyone interested. I did spend a couple of hours there but I observed the interaction with all the team members and was highly impressed with their team work. This dealership is small in size compared to other dealership but the customer service I received was top notch! This place is a hidden treasure that I am sure will expand in the near future due to their great business. Thank you for all your professional treatment I received! More

Hi, I just wanted too take the time too thank mrs.Deborah starley for being so kind when my husband called too speck with her about getting a new car after we were treated so rude at the KIA here in Jackson starley for being so kind when my husband called too speck with her about getting a new car after we were treated so rude at the KIA here in Jacksonville I will continue my sale here at family KIA and will most definitely send all of my family and friends here so they will have the best treatment when shopping for a car hopefully I will be a happy car owner from family by the end of the week from the best dealer ship in fl, 8) More

Totally pleasant experience! I already knew the type of car I wanted, Family kia had the best price...got me in my brand new car(that I LOVE) and I am totally pleased with the whole process!!! I would advi car I wanted, Family kia had the best price...got me in my brand new car(that I LOVE) and I am totally pleased with the whole process!!! I would advise anyone looking to buy a Kia to shop at Family Kia in St. Augustine, FL! More

I cannot say enough great things about Family Kia or our sales rep Jack Parsons. We had really done our research and look at every brand of new vehicles. I knew I wanted the Optima front the start. Having sales rep Jack Parsons. We had really done our research and look at every brand of new vehicles. I knew I wanted the Optima front the start. Having a fully loaded vehicle with a great warranty and great price, I knew this was the car for me. I went to Kia in Daytona Beach (which is where I live) and I was sadly disappointed all around but most with the sales guys. I started calling surrounding area Kia’s dealers. Mostly I got the same response. Until I spoke to Jack Parsons!! We have wonderful on the phone and followed up with any questions I had. And even when I called in the middle of their busier time, he made time to call me back to let me know he hadn’t forgotten about me or my questions. I took this as a sign of honestly and someone I wanted to do business with. So after Jack got everything done, down to the price I was trying to achieve, we made the trip to St. Augustine. And now I am the happy own of a 2012 Kia Optima. I could not be happy with the service and making the trip it was all worth it. Jack Parsons made me a happy lady! Thanks Jack. More

looked online and put in a request about a car i saw there. Joey called me the next day with a few questions and to set appt. went in hoping but not really expecting to get a new car, had never had a n there. Joey called me the next day with a few questions and to set appt. went in hoping but not really expecting to get a new car, had never had a new car. Joey and Mike work magic and we drove out with a new Kia Soul. better then avg experience. look forward to using the service dept and if i need another car we will be going to Family Kia of St Aug. More

I went to Family Kia on Feb 18th, 2012 after being contacted by Joey Cassata on Feb 17th. I arrived at 9:30 a.m. and processed the paperwork, by 3:30, I impressed to Joey I had to be to work at 4:00 contacted by Joey Cassata on Feb 17th. I arrived at 9:30 a.m. and processed the paperwork, by 3:30, I impressed to Joey I had to be to work at 4:00 p.m. and to stop detailing my vehicle and I would bring it back on Sunday the 19th for detail and the gas filled. When I arrived on Sunday at noon, Joey and I rode to the gas station to fill up my Sorento and the tank was full, but the gas guage was reading a 1/4 tank, Joey then informed me that the fuel sensor would have to be replaced, so he gave me his Optima, thinking my Sorento would be fixed by Monday, I drove the Optima back to Family Kia on Monday, Joey then informed me that a part had to be ordered and overnighted and he would deliver my car on Wednesday, cleaned and filled with gas, after Monday, I did not hear anything until I called on Wednesday, Joey did not give me the status of my vehicle, but then transferred me to the Service Department so I could hear the status from them, after 12 minutes on hold, listening to the Red Carpet Service and customers are #1 I hung up the phone and called back to talk to a manager (Steve), Steve informed me that my car would be ready Thursday and Joey would deliver my car. On my way home from work at 2:30 Thursday, I received a call from Kevin (in the service department) saying my car was ready and Joey was off that day and would deliver my car Friday...I waited until 7:00 for a phone call, then I called Kia and Joey said my car was ready and did I want it delivered that night or wait until Saturday, I told them if my car wasn't delivered by 10:00 a.m. Saturday, I would be back to retrieve my trade in and they could cancel my contract. I received my car Saturday Feb 25th after 11:00 a.m., once the driver left, (which was a service guy) I noticed that 154 miles were on my car and the car had not been detailed, tape was still on the windows and the carpets were not cleaned and the car was spotted. NOW... a car that supposedly was in the shop all week waiting on parts would not have 154 miles on it, not to mention they had 7 days to get the car detailed. This was the worst car buying experience I have ever encountered. If communication would have been a factor in this situation, I may not be so sour, but I had to make all the calls. Joey was a very nice guy but his salemanship lacks concern for the buyer. More

I went in on a Sunday and picked up my Kia Soul on a Wednesday and from day one Joseph was wonderful. He helped me find a car I could afford and never once became pushy in trying to make a sale. He answ Wednesday and from day one Joseph was wonderful. He helped me find a car I could afford and never once became pushy in trying to make a sale. He answered all my questions and was a great help. I would recommend him to anyone looking to purchase a vehicle from Family Kia. More

I WAS VISITING IN PALM COAST, AND AFTER GOING TO ANOTHER DEALERSHIP IN DAYTONA, BEING TREATED RUDE, AND CONDENSENDING, I DECIDED TO TRY ANOTHER KIA DEALERSHIP. AND TO MY GREAT SURPRISE, FOUND THE BEST SA DEALERSHIP IN DAYTONA, BEING TREATED RUDE, AND CONDENSENDING, I DECIDED TO TRY ANOTHER KIA DEALERSHIP. AND TO MY GREAT SURPRISE, FOUND THE BEST SALESMAN AND DEALERSHIP AT FAMILY KIA. JOEY CASSATA'S MANNERS AND KNOWLEDGE OF MY VEHICLE, ( A 2012 SORENTO ) NOT TO MENTION HIS POSITIVE AND DEEPLY CONCERNED POLITE WAYS HAS WON ME AS A POSITIVE SALES PERSON AND GREAT HUMAN BEING AND FUTURE CUSTOMER. HARD TO FIND THESE DAYS WHEN DEALING WITH CAR SALESMEN AND DEALERSHIPS. I ALSO HIGHLY RESPECTED HIS BOSS AND ALSO THE FINANCE PERSON. DONT FORGET THAT I TRAVELED SOME 70 MILES TO BUY, AND WILL DO IT AGAIN IN ABOUT SOME 2 YEARS, AS I TRADE OFTEN, AND WILL BE BACK, ESPECIALLY FOR THE PERFORMANCE AND WARRANTY KIA HAS AND AM SO GLAD I AND MY FRIND WALTER MET HIM. p.s. and Walter is really not impressed by anyone.!!! SINCERELY, CAROL ANN STOUGHTON More