Family Kia

I have given all 5 Stars to Family Kia of St Augustine bc it is defently Home of The Red Carpet. Jack Parsons and his sales team work very hard for 2 days trying to get my hsband and I a new car which i am it is defently Home of The Red Carpet. Jack Parsons and his sales team work very hard for 2 days trying to get my hsband and I a new car which i am very greatful for. No one could ask for a better dealership or a better sales man. Jack Parsons is the best and I would most defently ask my friends and family to visit him when they are in the need of a new car. If it was up to me to decided who gets a pay raise Jack Parsons would be number 1. Thank you Jack for all your hard work and I hope to work again with you in the future. More

Joey was very helpful in all aspects of my new car purchase. He explained everything to me very clearly and more importantly LISTENED to everything I needed: I safe, reliable car that was good on gas purchase. He explained everything to me very clearly and more importantly LISTENED to everything I needed: I safe, reliable car that was good on gas and had 4 doors; he knocked it out of the park. I was immediately impressed when I visited the dealership with the wealth of experience there, the people seemed to genuinely care about and ejoy their work and their customers, it wasn't just a bunch of young kids trying to rip you off just to earn a fat commission check. My credit wasn't the greatest and they managed to find not one but two lenders when I've tried several times in the past several years and not even gotten one offer! Joey even stayed late on his wife's birthday just to make sure I was taken care of and had EVERYTHING I needed before leaving the dealership. The people at Family Kia seem truly committed to above and beyond service with the hope of potential future business and as far as I'm concerned as long as the car works out for me, the service was exceptional and I will definitely be recommending Family Kia to my friends, family, and coworkers for their automobile needs. More

I really enjoyed working with Joey. I really feel he went above and beyond to help me get the best deal possible on my 2012 Kia Forte EX. Great customer service! Very personable and easy to talk to. went above and beyond to help me get the best deal possible on my 2012 Kia Forte EX. Great customer service! Very personable and easy to talk to. He had an answer for every question I had and even showed me how to work different features in my car. I will recommend Family Kia, Joey in particular, to anyone looking to purchase a new vehicle. He is excellent, excellent, excellent!!!!! If he is still selling cars when it's time for me to buy again, I will definitely be returning! More

I got a great deal and the people were very friendly and helpful. The whole experience was extremely positive. I love my car and look forward to dealing with them when my lease is up. helpful. The whole experience was extremely positive. I love my car and look forward to dealing with them when my lease is up. More

A long time customer of Family Kia. Once again, I was not disappointed. Chris was enthusiastic, well informed and very attentive to our wants and needs. I am a very pround owner of a brand new 2012 Moss So disappointed. Chris was enthusiastic, well informed and very attentive to our wants and needs. I am a very pround owner of a brand new 2012 Moss Soul. Thanks to Chris and all the staff, I have the car I wanted at the price I wanted to pay. More

Joey was professional, helpful, willing to assist with understanding of the vehicle beyond his working hours. I will recommend Joey to my neighbors and friends. understanding of the vehicle beyond his working hours. I will recommend Joey to my neighbors and friends. More

I inquired about an add on the radio for a "Guaranteed" 6000.00 trade in on your vehicle no matter what shape it is in. (Mine is in Great shape) I inquired online. I received an e-mail from Jo "Guaranteed" 6000.00 trade in on your vehicle no matter what shape it is in. (Mine is in Great shape) I inquired online. I received an e-mail from Joey telling me to call him. I called asked for Joey and Chris intercedes the call. I gave him my information he said give him 20 minutes and he would call me back. No call back. I emailed joey and he gives me a spill about customer service and ask me to come in and see what my options are. I don't live in St Augustine so I need to know my options and whether or not they can help me before I drive that far. The next day I call ask for Chris he claims he tried to call me back,( No I have caller ID there were no calls from Family Kia.) He discussed some options with me and said he was going to do some checking and call me back in an hour. I waited ...no call so I called again asked for Chris and some guy with an accent told me Chris was out for the day. I explained I had just talked to him a little over an hour ago. He said well he just came in "temporarily" and he took my information and said someone would get back to me. I let him know I would be stepping out to pick up my children from school. I got home, had a missed call and when I called back I told the receptionist I wasn't sure who had called me back but I was originally talking with Chris.She said Chris was with a customer. Hum and supposedly he was out for the day??? Sounds like a little dishonesty here. I know that car salesmen are not the most honest people in the world, but hey a little common courtesy would be nice. If you can't help me at least have the decency to let me know. I will NOT recommend anyone to your facility for business. By the time I called back for a third time I got a hold of Joey my attitude is pretty much ruined and I decided I rather not do business with this facility. Not to mention the fact the 6000.00 "guaranteed" special doesn't specify that it is on the 27000.00 vehicles only. No I do not recommend this facility. More

My family has purchased 4 cars (all new) from this dealership (Soul, (2) Sorenta's, Spectra and 3 (all (Soul, (2) Optima's from other dealerships in Florida. I recommend them all the time. The owner dealership (Soul, (2) Sorenta's, Spectra and 3 (all (Soul, (2) Optima's from other dealerships in Florida. I recommend them all the time. The owner, office ladies, & other staff is the greatest. I just got rear-ended and the front of the other car (Chev-Cavalier) was a mess and all it did to my Kia Soul was broke the license plate frame and scratched up the bumper around the license. As hard as I got hit I figured the whole back was mashed in. This just verifies that Kia Soul's are great in crashes. More

so far i have gotten two vehicals from st auggie kia and love them... derrin in service is great and knows who i am as soon as i walk in the door... debbie got me the best deal on my serento and i couldnt b love them... derrin in service is great and knows who i am as soon as i walk in the door... debbie got me the best deal on my serento and i couldnt be more happier More

I visited 2 other Kia dealerships in Jacksonville and was not treated as a potential customer. I saw a commercial for Family Kia in St. Augustine, and spoke to someone on line in internet sales. Mr.Joey Cass not treated as a potential customer. I saw a commercial for Family Kia in St. Augustine, and spoke to someone on line in internet sales. Mr.Joey Cassata, asked the right questions and gave me the answers I needed, before making a 45 mile drive. I made an appointment to meet with Mr.Cassata and glad I did. My wife and I, are proud new owners of a 2011 Kia Soul. The right car for our needs and the buying experience was great. I will recommend Family Kia to all my friends. Thanks again Mr.Cassata and Family Kia. More