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Family Kia
St. Augustine, FL
421 Reviews
Welcome to Family Kia of St. Augustine, home of the red carpet treatment! At Family Kia of St. Augustine we are proving that every customer service experience should be exceptional. Whether you’re shopping for a particular vehicle or are bringing your car in for service, you can always count on having a great visit to Family Kia of St. Augustine. What really sets us apart is our attention to detail and focus on you the customer. At Family Kia of St. Augustine we believe that it’s the little things, in addition to the big details, that really make the difference. We know that it’s the simple things, like having your vehicle ready for you when you arrive for a test drive, answering all your questions and always returning your call in a timely manner, that all add up to an exceptional experience. We proudly serve customers in the St. Augustine, Jacksonville, Ormond Beach, Palm Coast and Flagler Beach areas, so be sure to experience our red carpet treatment today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 214 service reviews
Verified Customer
December 23, 2025
Experience was very pleasant! Staff was prompt, polite and did a great job. Highly recommend to anyone Staff was prompt, polite and did a great job. Highly recommend to anyone More
by florin4k4
December 22, 2025
Coban was very honest and informative. He kept me in the loop with the status of my vehicle even if it isn’t what I wanted to hear. I was also given an upfront price and it was the same He kept me in the loop with the status of my vehicle even if it isn’t what I wanted to hear. I was also given an upfront price and it was the same price when I checked out. No gimmicks. I will be back to Family Kia for my service! More
by EMILEE.OWEN
Employees Worked With
Coban
December 22, 2025
Helpful patient understanding professional Clean spacious Better when renovations are completed Well stocked with vehicles spacious Better when renovations are completed Well stocked with vehicles More
by lesooh
Employees Worked With
December 21, 2025
The service was performed in a timely manner. The new service department is really great. Spacious, clean and very comfortable environment to wait in. The new service department is really great. Spacious, clean and very comfortable environment to wait in. More
by LJADAMS0
Employees Worked With
December 18, 2025
good job in and out. would love to have had the car cleaned and window washed. but new service area looks great! would love to have had the car cleaned and window washed. but new service area looks great! More
by TDBCORE
December 17, 2025
When I first contacted the service department it sounded like they were swamped, but Casey took the time and worked me in during a time that was convenient for as I would be in the area. I was expecting th like they were swamped, but Casey took the time and worked me in during a time that was convenient for as I would be in the area. I was expecting the service to only take 10-15 minutes as I knew that a part would need to be ordered, but while there the technician ended up completing a recall that I wasn't even aware of yet. Since it ended up taking longer than expected Casey got me a loaner so I could pick up my son. Overall, very accommodating, with friendly service. Thank you. More
by gtb0626
Employees Worked With
December 16, 2025
Service was terrific and the employees were professional and competent. The ride service was an unexpected plus. Thank you. and competent. The ride service was an unexpected plus. Thank you. More
by SWARINGEN
