Family Toyota of Arlington

Worst car buying experience This dealership has made SOOOO MANY mistakes from the moment I purchased my car until now. It has been 2 mos and I am STILL having to deal with this d This dealership has made SOOOO MANY mistakes from the moment I purchased my car until now. It has been 2 mos and I am STILL having to deal with this dealerships mistakes and not once have they taken accountability for their actions or even tried to apologize for the STRESS and the CREDIT HIT they put on my credit!!! To begin with, I TRADED in my vehicle on 2/17 and I was told my first payment for new vehicle would be due on 3/19. I have ALWAYS had my account on AUTOPAY so on 3/12 I started calling Toyota financial to set my account up on autopay. THEY FOUND NO ACCOUNT for me and told me the vehicle I traded in was PAST DUE, I told them the vehicle was NOT in my possession and that the dealership was supposed to pay it off. THEY DIDNT pay it off until AFTER the past due HIT MY CREDIT SCORE! well, since they didn't have an account for me for the NEW VEHICLE Toyota financial counldnt take a payment from me when I called on 3/12,3/15, 3/19, or 3/21! Family Toyota FINALLY called me on 3/23 saying that my account was past due on the new vehicle and that to start the new account I needed to make a payment!!!! LOL after the fact that I had been trying ALL ALONG to make a payment....okay, I MADE THE PAYMENT on 3/23 and its now 4/17 and I am getting calls from Toyota financial telling me that I am now PAST DUE on my NEW ACCOUNT!!!!!!! they state that family Toyota never sent in my payment and they are stating that I am going to get ANOTHER HIT on my credit due to this DEALERSHIPs failure to DO THEIR JOB! I have CONTRACTS and BANK STATEMENTS and RECORDED CALLS to prove that EVERYTHING on this statement is ACCURATE. oh! and one more thing, they gave me paper plates that expired TODAY and when I called them to ask about when my regular ones would come in they told me " oh, you need to get an inspection in order for us to give you the plates" an INSPECTION ON A BRAND NEW CAR because they FAILED to do the inspection PRIOR to releasing the car to me...BESIDES all of this bringing my stress level to a MAX it has also been TIME CONSUMING And I have lost a LOT of hours on the phone and it has lost me work hours and has HONESTLY been a HUGE INCONVENIENCE!!!!! More

It can't be just me This review is long over due. But here it is. When you walk in through the front door, and look past the receptionist there is a gentleman wearing gla This review is long over due. But here it is. When you walk in through the front door, and look past the receptionist there is a gentleman wearing glasses in bright red pants (at least that's what he wore when he sold me my Camry). His name is Danny. That's the guy you need to ask for. Full of life. Filled with laughter. Stories for days. One of the best handshakes in the business. I've bought 15 cars in my 65 years of life. I'm telling you right now. This guy has it all figured out. Danny Tran, you're the man. Thanks Nick in finance for a speedy process with paperwork. Great guy! PS ask Danny to tell you the story about how he met his wife. IT SHOULD BE A MOVIE PLOT! More

Great dealership! I recently purchased a used Lexus from Family Toyota it was a smooth process! Danny made sure we were taken care of! Next will be a 4Runner from fami I recently purchased a used Lexus from Family Toyota it was a smooth process! Danny made sure we were taken care of! Next will be a 4Runner from family! Thanks again family! More

Quick. When I go car shopping I don't want it to take all day or all week. We stopped in at Family Toyota to look at trucks. They did not have the truck on When I go car shopping I don't want it to take all day or all week. We stopped in at Family Toyota to look at trucks. They did not have the truck on there lot that my wife wanted. But David Neville found one at another dealer that was what my wife wanted. We made the deal signed the papers and were out of there in a couple of hours. Picked the truck up the next day. She loves her truck. Thank you for making it a one stop purchase. More

Buying new truck It was a great experience,they really work with me with the price. I am very glad I went their and the near future they will always be my first place It was a great experience,they really work with me with the price. I am very glad I went their and the near future they will always be my first place to look for a new car. More

Great place with helpful employees. Recently purchased my 2018 Toyota Tacoma from Frank at this location. Frank was an all around great person to work with and provided an amazing car bu Recently purchased my 2018 Toyota Tacoma from Frank at this location. Frank was an all around great person to work with and provided an amazing car buying experience. I am very thankful that he had the patience and took the time to work with me on getting me into the right vehicle. I will deffiently be recommending this location and Frank to anyone I know looking for a new vehicle. More

Great experience I had broken down a block away while on the job and limped to this dealership. Mr. Vu was there to greet me and assured me I wasnt leaving without a n I had broken down a block away while on the job and limped to this dealership. Mr. Vu was there to greet me and assured me I wasnt leaving without a new truck. He was very thoughtful and kind and considerate and did everything he could to get me behind a new truck and back to work in time. Today, my truck is the envy of all :) I love it! Would not have been possible without Mr. Vu! More

Great Customer Experience Dontha made our new vehicle purchase a wonderful experience. We purchased our 2018 Highlander in March. Throughout the entire process from our initial Dontha made our new vehicle purchase a wonderful experience. We purchased our 2018 Highlander in March. Throughout the entire process from our initial online request to our first appointment and test drive, Dontha was knowledgeable, patient, thorough, and supportive. We come from a family of Honda owners and were hesitant to inquire, yet alone purchase, any other vehicle. We are extremely happy with the time and effort he took with us. We cannot say how happy we are to have purchased our new Highlander, but to become loyal customers and part of the Toyota family. More

Amazing and easy. Amazing service. No pressure just extremely helpful and friendly sales staff. 3rd car from them, coming back for the 4th soon! Worth the drive from S Amazing service. No pressure just extremely helpful and friendly sales staff. 3rd car from them, coming back for the 4th soon! Worth the drive from Shreveport! More

Great customer service Zoe is your to go girl! The way she approached me, i couldn't have ignored her. I wanted to hear what she was offering and she was ready to work with Zoe is your to go girl! The way she approached me, i couldn't have ignored her. I wanted to hear what she was offering and she was ready to work with what I had. Can't regret getting a 2018 RAV4... Thank you so much Zoe!! More