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Family Toyota of Arlington

Arlington, TX

4.7
1,840 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,840 Reviews of Family Toyota of Arlington

April 14, 2018

Buying new truck It was a great experience,they really work with me with the price. I am very glad I went their and the near future they will always be my first place More

by Dave9237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chargualaf
Apr 14, 2018 -

Family Toyota of Arlington responded

Thank you for the positive review, Dave! We were thrilled to help you find what you were looking for, and will thank Nick for his five-star service. We look forward to continuing our relationship in the future!

April 14, 2018

Great place with helpful employees. Recently purchased my 2018 Toyota Tacoma from Frank at this location. Frank was an all around great person to work with and provided an amazing car bu More

by KieranH.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fank
Apr 14, 2018 -

Family Toyota of Arlington responded

Kieran, thank you for the five-star review! Congratulations on the 2018 Toyota Tacoma! We appreciate that Frank has earned your recommendation, and look forward to working with you again soon!

April 14, 2018

Great experience I had broken down a block away while on the job and limped to this dealership. Mr. Vu was there to greet me and assured me I wasnt leaving without a n More

by Kimberly Wagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hung Vu
Apr 15, 2018 -

Family Toyota of Arlington responded

Hi Kimberly! We're thrilled to learn that you had a great experience working with Hung. He was happy to help you find the perfect truck that fit your needs. Please reach out to us if you need assistance with anything else.

April 14, 2018

Great Customer Experience Dontha made our new vehicle purchase a wonderful experience. We purchased our 2018 Highlander in March. Throughout the entire process from our initial More

by fdbk_oner
Recommend Dealer
Yes
Employees Worked With
Dontha Robinson
Apr 15, 2018 -

Family Toyota of Arlington responded

We're thrilled to learn that you received great customer service from Dontha. We'll be sure to pass on the compliments to him. We hope you are enjoying your 2018 Highlander.

April 14, 2018

Amazing and easy. Amazing service. No pressure just extremely helpful and friendly sales staff. 3rd car from them, coming back for the 4th soon! Worth the drive from S More

by Bstmsn1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Chargualaf, Paul Ward
Apr 15, 2018 -

Family Toyota of Arlington responded

Thank you for taking the time to post your review! We're glad that we continue to impress you with our amazing service and helpful staff. We appreciate your business and look forward to helping you again in the future.

April 13, 2018

An enjoyable purchasing experience Found the dealership from Edmunds, and from the beginning, from Matt, Dontha, Nick, and finally Daniel, they were all respectful and approachable. Ma More

by LuvmyKar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Luck, Dontha Robinson, Nick Chargualaf, Daniel Youssefzadeh
Apr 13, 2018 -

Family Toyota of Arlington responded

Thank you for the great five-star review! Congratulations and thank you for your business! We are so glad you decided to visit us, and it was truly our pleasure to assist you with your purchase. We will make sure to thank the team for their efforts. We look forward to your return!

April 13, 2018

Great customer service Zoe is your to go girl! The way she approached me, i couldn't have ignored her. I wanted to hear what she was offering and she was ready to work with More

by Grace Mwangi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gonzalez, Zoe Avery
Apr 13, 2018 -

Family Toyota of Arlington responded

Grace, thank you for the five-star review! Congratulations on the 2018 Rav4! We are so glad to hear you have no regrets, and will make sure to let Zoe and Benny know that they earned their five-stars from you. We look forward to working with you again in the future!

April 13, 2018

Wanted to purchase a Highlander plus Mr. David Nevills is very nice and professional. His customer service is very excellent and if I know people that want to purchase a vehicle I will re More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nevills
Apr 14, 2018 -

Family Toyota of Arlington responded

We appreciate you taking the time to leave us a five-star rating and great review! It is great that David was so nice, professional, and provided you with excellent customer service. We value our customers and thank you for your feedback and recommendation. We hope that you will continue to visit us in the future! Have a great weekend!

April 13, 2018

new tundra! thank you karissa again for another vehicle appreciate everything you have done. you and toyota have made it such a pleasure to enjoy buying from. More

by gmarquez22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lipinski, Karissa Gutierrez
Apr 14, 2018 -

Family Toyota of Arlington responded

We appreciate your five-star review! Congratulations on your purchase! We will make sure to pass along your great feedback to Karissa and Nick, and hope you visit us soon again!

April 12, 2018

The Average experience We walked into the dealership and gave a firm price of where we wanted to be. She did the deal and it was way way to way over budget limit but since w More

by Cargirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zoe Avery
Apr 13, 2018 -

Family Toyota of Arlington responded

Hello, Thank you for your honest feedback. While I agree that not everyone is perfect, I am discouraged to hear that your interaction with our sales team left you feeling uncomfortable in any way during your car-buying experience. I would like to discuss what happened with you at your soonest convenience, and have the chance to offer you the five-star experience that all our customers deserve with us. I hope you reach out to me, and certainly appreciate your time. Best regards, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

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