Family Toyota of Arlington

Great sales experience My niece in NE Louisiana needed a car - her’s had just been totaled. She wanted a Toyota & I began my search. Found a good one @ Family Toyota. Went b My niece in NE Louisiana needed a car - her’s had just been totaled. She wanted a Toyota & I began my search. Found a good one @ Family Toyota. Went by & met with David Nevilles. Really good guy & he provided great service. He met & exceeded his commitments. It was a real pleasure to work with him. My only issue was dealing with the Finance Dept. More

Todd was a great person to work with! I was in a car accident a couple of weeks previously and just found out the insurance company was totaling my vehicle. This was my first day actually I was in a car accident a couple of weeks previously and just found out the insurance company was totaling my vehicle. This was my first day actually going to dealerships to 'look' at vehicles. I spent time looking online to figure out what I wanted. Family Toyota was our second stop and definitely a much better experience. I knew the one vehicle I wanted to look at and found it in the used car side, thinking there was nobody out on the cold and windy day we were pleasantly surprised to see Todd come walking down to see us. He walked all the way back to the main building to get the keys to test drive the car. He didnt take us on the typical block test drive but was able to really try the vehicle out. Very helpful and definitely knowledgeable of the car and the dealership. Was not pushy at all which was such a great relief as I hadnt had a car payment in over 3 years and was very hesitant is making a decision.. Todd felt like an old friend who was there to make my day easier and knew I was not looking for a bunch of bull to make a decision....my husband was pushing me more to make the decision. I explained I already had financing lined up and was quite blunt about it to be honest, as I just wanted the bottom line and facts. Todd was just great to work with and would recommend him to anyone looking to get a new or new to them car. Ed was a very nice guy, even though we didnt spend more than 10 minutes in his office, he was definitely a very friendly gentleman. The day I came back to pick up my car nothing changed....both Todd & Ed were just as friendly and helpful. The only issue I found was the lady working the receptionist desk the day I picked my car up was too busy on her cell phone to even address me when I was standing at her desk, waiting to pick up my car....another salesman had to come over to offer assistance. Coming from 30+ years of working with the public this was disturbing to see an employee playing on their cell phone with an earbud in her ear.....the receptionist is always the front line of business. And should be able to smile and make eye contact with each potential new client. More

Fantastic! I went here to get my first car and it was a great experince. Paul Ward was the sales person I talked with and he’s a great guy. I would highly recome I went here to get my first car and it was a great experince. Paul Ward was the sales person I talked with and he’s a great guy. I would highly recomend checking out this dealership and to go talk with Paul! More

Exceptional Customer Service David Nevills never ceases to deliver top class service to all his customers. I’ve been dealing with him for 7 years. I just got another car in March David Nevills never ceases to deliver top class service to all his customers. I’ve been dealing with him for 7 years. I just got another car in March and I can say I got the best deal ever. The GM at Family Toyota is such a humble and nice guy. Say a word to him when you are there! More

Best ever car buying experience I was really blessed to have David Neviells to help me through the car buying experience. He pit my mind at ease while h workrd on getto g me the deal I was really blessed to have David Neviells to help me through the car buying experience. He pit my mind at ease while h workrd on getto g me the deal I wanted. I would recommend. Family Toyota and David Neviells to anyone looking for a smooth no-hassle buying experience. More

Going the extra Mile Paul ward is the man, goes the extra mile and then some. I appreciate Paul and Family Toyota’s effort to get the job done . A+++ ! Paul ward is the man, goes the extra mile and then some. I appreciate Paul and Family Toyota’s effort to get the job done . A+++ ! More

Buying a car from family Toyota bought a camaro from this dealership. I got one of the best deals there and everyone was super friendly. Nick was my sales person. He was very profess bought a camaro from this dealership. I got one of the best deals there and everyone was super friendly. Nick was my sales person. He was very professional and guided me through the whole buying process with no hassle. Love the car, love the experience. I wouldn’t purchase another car from anywhere else but here. Ask for nick 🤓 More

FABULOUS, AWESOME, best car buying experience EVER!! Paul Ward was amazing. My appt. was at 4 pm we set the appt by phone the previous day, when I walked in, he met me and already had my choice of vehicl Paul Ward was amazing. My appt. was at 4 pm we set the appt by phone the previous day, when I walked in, he met me and already had my choice of vehicles, ready for test ride. No back and forth on pricing, BOOM his price was where I needed it to be. Within 1.5 hours I was driving home in my new car. Finance was so awesome! More

Great Dealership Salesperson was knowledgeable and accommodating. Pleasant experience overall and grateful to know I was getting a good deal right off the bat, rather Salesperson was knowledgeable and accommodating. Pleasant experience overall and grateful to know I was getting a good deal right off the bat, rather than having to fight for it. More

Good dealership Good overall experience. Paul unexpectedly ordered an antenna and new windshield wipers after I bought the truck, which was nice. Sales experience was Good overall experience. Paul unexpectedly ordered an antenna and new windshield wipers after I bought the truck, which was nice. Sales experience was good, and the price on the truck was unmatched anywhere else. My only suggestion is that if your dealership truly doesn't negotiate prices, be 100% up front about it. I would have liked to know that within the first few minutes or even seen it on the website. More