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Family Toyota of Arlington
Arlington, TX
1,833 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,833 Reviews of Family Toyota of Arlington
March 16, 2018
Amazing!!! We would like to thank Frank Devries for such a great experience! He was very knowledgeable and answered all of our questions. He made our car buying We would like to thank Frank Devries for such a great experience! He was very knowledgeable and answered all of our questions. He made our car buying experience so easy that when it's time for our next vehicle we will be coming back to Family Toyota of Arlington. More
by Ivy & Rudy Guerrero
Employees Worked With
Frank Devries
March 16, 2018
Great place to buy! Friendly caring people, who explain things, without pressure so you can have peace of mind! It was a great buying experience !I love the vehicle. Friendly caring people, who explain things, without pressure so you can have peace of mind! It was a great buying experience !I love the vehicle. More
by Girlfrommi
Employees Worked With
Paul Ward, Ed Haynes
March 16, 2018
WORST EXPERIENCE EVER. They made their sale, I was a sucker This is the worst experience at a dealership of all time. Salesperson and Sales manager pretty much acted like they didn't care at all about me, the t This is the worst experience at a dealership of all time. Salesperson and Sales manager pretty much acted like they didn't care at all about me, the truck deal or any part of good customer service. The truck that I had agreed to purchase, and drive two hours to buy, was not there when I got to the dealership. They had no response or explanation as to "where the truck went" despite having called the salesperson 4 times that day, and having done all of the details the night before. The days leading up to the sale, I asked if I could put a down payment down, or if there was any thing I could do to make the transaction secure or more smooth, and was told "no." So after finding out that the truck was "missing" I purchased a 2017 Tundra, rather than the 2018. A great truck, yet wow, not what I had anticipated. They had no response, and barely an apology. I asked that they add running boards and they assured me that they would order them and get them to me within a week. They failed to order them for over a month despite me calling and leaving messages for my salesperson and the sales manager. Finally Chris in Parts took care of me. Chris was/is awesome and was sympathetic to my situation. He ordered the running boards and got them to me. So additionally, my truck was always "bouncy" at low and mid-range speeds. I haven't owned a truck in many years and figured that to be a part of the "ride" but after multiple passengers asking me about it, I took the truck to my tire shop and they tested the tires and found ALL FOUR tires to be out of round. 4 bad tires. I purchased new tires and had the Tundra factory tires tested, and all found to be BAD, and I provided proof of the testing that I spent money to have done. Now as I have dealt with the service manager, he does not want to take responsibility for the tires. Zach Jordan was the worst of all the people I dealt with. He was the service manager but offered no help and was rude in answering email and phone correspondence. So, yeah. The absolute worst service/sales experience on multiple levels. More
by unhappywiththisdealersip
Employees Worked With
Leon Gibson, Dontha Robinson
March 15, 2018
Amazing service from Paul Ward Paul Ward went out of his way to get me my new car and not only that my truck broke down and he went out of his way to make sure I made it safely. Paul Ward went out of his way to get me my new car and not only that my truck broke down and he went out of his way to make sure I made it safely. Thank you so much. More
by Candita
Employees Worked With
Paul Ward
March 14, 2018
Bout 2 cars from our life time saleman Paul Ward Paul Ward has shown us excellent customer service and I would come and buy a vehicle here again I have a daughter graduating I will be her to purchase Paul Ward has shown us excellent customer service and I would come and buy a vehicle here again I have a daughter graduating I will be her to purchase a vehicle from Paul Ward he is the best saleman I ever met in my life of 44 years I will be back to see him More
by William810
Employees Worked With
Paul Ward
March 14, 2018
No Haggle Auto Buying Experience! Thank you Karissa Gutierrez and the Family Toyota staff for assisting me with a no haggling auto buying experience. The last car I bought was in July Thank you Karissa Gutierrez and the Family Toyota staff for assisting me with a no haggling auto buying experience. The last car I bought was in July 1995, and in January 2018 that 23 year old car was stolen. Additionally, I experienced other challenges not because of fiduciary irresponsibility, but because of the unforeseen vicissitudes of life that beat down on me. Nevertheless, none of this created a barrier for Family Toyota. I researched the car I wanted online and it pointed me to Family Toyota. I called, and Karissa answered. I shared with her what I was interested in, she guided me to the dealership and said she would have the car waiting for me. The day before this experience, my friend and I spent 6.5 hours at another dealership with no sale. However, within a few hours of my arrival to Family Toyota, I was driving off the lot in the car of my choice, not a car forced on me. Thank you Karissa and Nick for your professionalism, knowledge, courtesy, hospitality, and patience. Thank you Family Toyota for helping me start over with dignity and class! May God continue to bless your efforts... More
by Grateful!
Employees Worked With
Nick Lipinski, Karissa Gutierrez
March 14, 2018
Best salesperson I’ve worked with I purchased my third vehicle with Andrei as my salesperson and the third time was as great as the first. Prior to working with Andrei, purchasing a ve I purchased my third vehicle with Andrei as my salesperson and the third time was as great as the first. Prior to working with Andrei, purchasing a vehicle was a truly unpleasant experience. Each time I work with Andrei, he provides exceptional customer service, explains in detail the features of the vehicle being purchased, and assists in obtaining a fair purchase price and trade in offer. Andrei continues to follow up with his customers to answer any questions about the purchased vehicle. Andrei has a high rate of return customers because he takes pride in treating his customers with the utmost respect and it shows. More
by ckoettel
Employees Worked With
Andrei Mihailescu
March 13, 2018
Purchasing my new car! It has been 13 years since I purchased a car and Andrei Mihailescu made it a very exciting and fun experience. He was knowledgeable in answering all It has been 13 years since I purchased a car and Andrei Mihailescu made it a very exciting and fun experience. He was knowledgeable in answering all of my many questions and very patient with me wanting to see every car on the lot! He definitely shattered the myth of a pushy car salesman! I was treated with respect and integrity, especially searching for the exact car I wanted to purchase. After finding the car, he explained to me about it being brought to the dealership and prepared for pick up. I will always recommend Andrei to anyone who is car shopping! Nick Lipinski also did a great job with showing options of financing, making this part of purchasing the car with peace of mind. My overall experience was great, thanks to an honorable salesman and friendly finance man. Thank you Family Toyota of Arlington! More
by Beauty
Employees Worked With
Andrei Mihailescu, Nick Lipinski
March 13, 2018
Easiest Purchase I've Ever Had This past weekend I went in and knew what i was looking for. Andrei greeted me promptly and took me to my future vehicle. We went into the office a This past weekend I went in and knew what i was looking for. Andrei greeted me promptly and took me to my future vehicle. We went into the office and handled some paperwork, took a test drive, and got me squared away with finance in a couple of hours. In the past, I've spent most of the day buying a car in other dealerships, and this was by far the quickest and best purchasing experience I've had in the past 20 years. Every part of the sales team was friendly and efficient. I will be sure to send others to this dealership in the future and I'm sure I will return if the need arises. Fantastic experience. More
by Eric Almodovar
Employees Worked With
Andrei Mihailescu, Daniel Youssefzadeh
March 12, 2018
Excellent Experience Let's just say I've never met a salesperson like Todd. Although, I haven't made my purchase yet, Todd made me feel welcomed. He knows a lot about the Let's just say I've never met a salesperson like Todd. Although, I haven't made my purchase yet, Todd made me feel welcomed. He knows a lot about the product and what customer service means. I will definitely be back to make my purchase with him. More
by Jerry
Employees Worked With
Todd Hancock
