Family Toyota of Arlington

Everyone is very helpful and polite We were looking to buy a RAV 4 and it was a complete nightmare getting pricing with all the dealerships. Then we came upon Family Toyota. Darrell was We were looking to buy a RAV 4 and it was a complete nightmare getting pricing with all the dealerships. Then we came upon Family Toyota. Darrell was our salesman and we dealt mainly with him over email and negotiated a price. We came in to see him and he patiently answered all our questions. We ended up ordering the car we wanted and he had anticipated the car was going to come on a certain day. The car ended up being delayed and he was able to get us a rental car until the car came in. The purchase of the car was almost seamless. A few months later I was having trouble connecting my new phone with the car so I came to the dealership and met Larry Leonard. I explained that i needed help connecting my phone and he came into the car and helped me figure it out. When he wasn't able to figure it out he took me to service and introduced me to Danny Tran. He helped me connect my phone and showed me some cool features that i didn't know I had. I spoke with Terry to reschedule my first maintenance and she was so nice and accommodated my schedule. I definitely would recommend them to everyone! More

Andrew was great. Finance guy was great. Tonya was great. I had a great experience with the team at Family Toyota. My salesman, Andrew, was quite knowledgeable of the vehicle and provided an excellent custome I had a great experience with the team at Family Toyota. My salesman, Andrew, was quite knowledgeable of the vehicle and provided an excellent customer service experience. More

Smooth transaction Pre-negotiated OTD sales price with Nick Chargualaf via email. Went in for a test drive, but wasn't 100% sure and explained that I also needed to test Pre-negotiated OTD sales price with Nick Chargualaf via email. Went in for a test drive, but wasn't 100% sure and explained that I also needed to test drive a CX-5 to make the decision. No problem, Nick says. No pressure and no typical aggressiveness that you usually have to deal with at car dealerships. Went to test drive a CX-5 - great car with many features, just didn't like the ride (too bumpy) and how the tranny shifted, RAV4 is much smoother. Came back and finalized the transaction with Nick. Decided to go with a different exterior/interior color combination and again Nick delivered, for the same OTD price. Great overall experience. More

Trade-in I needed to trade for a smaller car due to some health issues of a family member. Everyone at the dealership was very friendly and went above and bey I needed to trade for a smaller car due to some health issues of a family member. Everyone at the dealership was very friendly and went above and beyond to make the process easy for me. I was able to speak to a salesman (Josh Tackett) over the phone and then make an appointment to come in to look at vehicles. I got a reminder call from a manager prior to the appointment. Josh patiently walked me through all the options and got me a good deal on my trade-in. He was available via cell phone when I had follow-up questions. The financial process was very easy and Daniel Youssefzadeh was extremely helpful. He even sent a porter to my house with paperwork for me to sign after I changed my mind on the type of warranty I wanted to purchase. Very positive experience! More

New 4Runner Family Toyota of Arlington is a 'no pressure' dealership. Andrei Mihailescu showed us the models and answered our questions in a friendly professiona Family Toyota of Arlington is a 'no pressure' dealership. Andrei Mihailescu showed us the models and answered our questions in a friendly professional manner. Everyone was helpful and we are delighted with our new vehicle. More

I got a new car Andrew Solis was great! He greeted us with a professional and friendly attitude. Both he and Lee Allen in the finance department made us feel welcomed Andrew Solis was great! He greeted us with a professional and friendly attitude. Both he and Lee Allen in the finance department made us feel welcomed and comfortable. I will continue all my purchases here without a doubt. More

Always a Pleasure This was the second car we purchased from Family Toyota this year. I knew after our first experience, that I wanted to be a repeat customer with not This was the second car we purchased from Family Toyota this year. I knew after our first experience, that I wanted to be a repeat customer with not only Family Toyota, but with our representative, Danny. After our first purchase, Danny knew I wanted Prius Prime. But in Texas, they're an order unit. When one of his customers canceled their order weeks before it's arrival, he called me first. This car would have sold no matter what, but Danny reached out to me and I got the Prime I wanted. That is the kind of service you will get at Family Toyota. More

Vehicle purchase Purchased a new Corolla today and was very pleased with the experience I had. Sales, finance and mgrs. we're all great to work with. If you are thinki Purchased a new Corolla today and was very pleased with the experience I had. Sales, finance and mgrs. we're all great to work with. If you are thinking about buying a vehicle these are your guys. More

Greatest experience VERY helpful. He was one of the greatest car salesmen I have ever worked with. Was constantly helping us and willing to go above and beyond for us! My VERY helpful. He was one of the greatest car salesmen I have ever worked with. Was constantly helping us and willing to go above and beyond for us! My family lives in burleson and my family and I will drive the extra 30 min just to work with him! More

Great experience Danny was friendly and easy to communicate with. This was my first used vehicle purchase from a dealership, and it was not at all the stereotypical hi Danny was friendly and easy to communicate with. This was my first used vehicle purchase from a dealership, and it was not at all the stereotypical high-pressure used car salesman experience. Nice place! More