Family Toyota of Arlington

Not honoring the warranty to fix the vehicle I bought a 2012 Dodge Journey from them. Took it home Friday and it stayed parked all weekend until Sunday. I started it up and noticed a slight knock I bought a 2012 Dodge Journey from them. Took it home Friday and it stayed parked all weekend until Sunday. I started it up and noticed a slight knock in the engine. I had only driven it about 30 miles since purchased. They took it in the shop and sent out the local Dodge Dealership only to find out the engine is bad. So instead of fixing the vehicle I purchased they forced a buy back by keeping me waiting in the wind. No one called me in a week’s time. I had to call them several times before finding out they cancelled the deal but was holding on to my down payment, which they said they are going to cut me a check for but only after I inquired about it. They should have honored the warranty they provided and fixed my vehicle! I will never go there again and suggest you be ware when purchasing a used vehicle from them. The 60 day 2,000 mile warranty is fraud. They never expect you to be able to use it and if there is a problem they are going to take your vehicle from you without your permission. More

Too much fun, too little time. To the managers of Family Toyota, great job. To the service department, great job. To Nick Lipinski and the finance department, great job. To Danny Tr To the managers of Family Toyota, great job. To the service department, great job. To Nick Lipinski and the finance department, great job. To Danny Tran, you are the funniest and most comforting salesperson I've ever met. You made my first time buying a car the easiest, smoothest, and most assuring process ever. I visited Vandergriff twice and you earned my business within 45 minutes. From the initial phone call, to the handshake, to the test drive. I knew I was going to sign the papers at Family Toyota. Great job to you all. Forever customers. As requested by Danny, #hiscustomerscallhimdanny. More

Larry and his team are fabulous! I bought a 2017 toyota highlander from toyota family of Arlington, and the sales person was Larry. He is such a sociable and helpful sales person. I bought a 2017 toyota highlander from toyota family of Arlington, and the sales person was Larry. He is such a sociable and helpful sales person. He knows what he is doing, and knows how to communicate and mediate. I am so happy with him. More

Breath of fresh air I bought 2 cars last week. One at Patterson Kia, and one here at Family Toyota. I wish I had come to Family Toyota first. I would have bought BOTH car I bought 2 cars last week. One at Patterson Kia, and one here at Family Toyota. I wish I had come to Family Toyota first. I would have bought BOTH cars here! FIRST CLASS all the way.The young man, Nicolas Chargualaf is a credit to his dealership. These guys do it right! Easy, efficient, and no bs. Thanks to Family Toyota. I will be back! Oh, I would also be remiss if I didn't mention Dontha Robinson, he greeted me at the door, knew my name, even though we had never met, (psychic?), and though he was already with a customer, turned me to Nicolas. These are 2 young PROS. I respect them both. Thanks y'all. See ya soon, cause with the way You do things, you've made me want a new car too. I mean, why should wife and daughter have all the fun of a new ride? Shhh.... More

Walked out with a 2017 4Runner Just stopped there while in Arlington for a Rangers game and he sold us a brand new 4Runner. Andrew was very helpful and kept his word. He was new wit Just stopped there while in Arlington for a Rangers game and he sold us a brand new 4Runner. Andrew was very helpful and kept his word. He was new with the 4runners but he wasn't afraid to find out our answers for us. Delivered our vehicle all the way to north east Texas in a storm also. Definitely recommend him and the Family dealership. Glad we stopped there. More

excellent service I had such a great experience with Family Toyota of Arlington. Nick was very helpful, personable, extremely knowledgeable about the vehicle of which I I had such a great experience with Family Toyota of Arlington. Nick was very helpful, personable, extremely knowledgeable about the vehicle of which I was inquiring, and made the process of purchasing my new care almost effortless. Nick went above and beyond to provide me with the very best customer service. I would definitely recommend him, and Family Toyota of Arlington. More

Great agent to work with Larry leonard makes my life eady tonoght and i really enjoy doing business with him Also Matt was great too. Thank you Family of Toyota Larry leonard makes my life eady tonoght and i really enjoy doing business with him Also Matt was great too. Thank you Family of Toyota More

Friendly and Real Chris was great at helping us get into a used car. There was no back and forth and games. He worked with us on getting the best price for our vehicle. Chris was great at helping us get into a used car. There was no back and forth and games. He worked with us on getting the best price for our vehicle. He even missed a Rangers game! I would mos definitely buy from Chris again! More

Everbudy was wondeful! I will always use Andrei. The 2 mechanics who up dated my map display were wonderful. They took the time to listen to my complaint and find a correction to the problem and it W The 2 mechanics who up dated my map display were wonderful. They took the time to listen to my complaint and find a correction to the problem and it WORKED BEAUTIFULLY. The test drive proved their corrective actions solved the problem. The Young Lady at the front desk was very helpful. More

Buying from Family Toyota of Arlington was enjoyable! Calvin and Josh of the internet team were a pleasure to work with! We negotiated the deal on my new Sienna via email and when I arrived the van was re Calvin and Josh of the internet team were a pleasure to work with! We negotiated the deal on my new Sienna via email and when I arrived the van was ready to go, the paperwork was ready and everything was super smooth. There were no hidden gimmicks, no tricks and no lies. Even F&I was enjoyable without any surprises or pressure to purchase unwanted extras. I was communicating with five different Toyota dealerships in the area and none even came close to the level of respect, professionalism and transparency as Family Toyota of Arlington. This was, by far, the easiest and smoothest car-buying experience I've ever had! I will absolutely return for my next vehicle and will refer anyone I meet who's purchasing a vehicle. To Calvin, Josh, Dontae (who helped with the vehicle walk through) and Nick in F&I I say "thank you!" More