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Family Toyota of Arlington

Arlington, TX

4.7
1,833 Reviews

1661 Wet N Wild Way

Arlington, TX

76011

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1,833 Reviews of Family Toyota of Arlington

September 03, 2018

Best experience ever! Thanks to Paul, at Family Toyota we had an easy going experience with buying my first car! We got an AMAZING deal on the car which made me even more e More

by Dani California
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Sep 04, 2018 -

Family Toyota of Arlington responded

Paul was happy to help you! It's great to know that you had a five-star experience with us. Thank you for the five-star review, and we hope to see you again in the future.

September 03, 2018

Great for the first time car buyer Paul Ward at Family Toyota was wonderful with my daughter. She was buying her first car and he made the process stress free! Love seeing the smile o More

by DFamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Sep 04, 2018 -

Family Toyota of Arlington responded

Thank you for sharing your five-star experience with us! We're delighted that you enjoyed working with Paul. We hope your daughter enjoys her car. Please let us know if we can assist you with anything else.

September 03, 2018

Best team works! Absolutely the best dealer in the area! When we walk in we are greetly welcomed with all smiles and warmly caring heart by all the staffs. Paul Ward More

by Ngocjoline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Villadas, Paul Ward
Sep 04, 2018 -

Family Toyota of Arlington responded

Thank you for the recommendation! It's great to know that our team has earned your trust. We were happy to assist you. If you need anything else, then please don't hesitate to reach out to us.

August 30, 2018

Very pleasant, efficient experience I came to the dealership to have my 2007 Prius serviced. I left with a new 2018 Prius. Mr. Devries greeted me and listened to what I wanted He work More

by Curly
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Youssefzadeh, Zoe Avery, Frank Devries, Robin Lash
Aug 31, 2018 -

Family Toyota of Arlington responded

Congrats on the new 2018 Prius! We will be sure to thank Frank and the rest of our team for giving you such a courteous and professional experience. Let us know if there is anything else we can help you with. Thank you so much and we look forward to working with you again!

August 30, 2018

Easy Pezy Freiendly, fair, trust worthy, played less sales games than ANY dealership I have ever been to. PAUL Ward was OUTSTANDING! Buy your next Toyota here.. More

by Hot Rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Aug 31, 2018 -

Family Toyota of Arlington responded

Thank you for the amazing review! We will be sure to thank Paul and the rest of our team for giving you friendly and trustworthy service. Let us know if there is anything else we can help you with. We look forward to your next visit!

August 27, 2018

Retirement Truck Retiring soon and needed to buy a pickup for the first time in 29 years. I knew I wanted a Tacoma, built what I wanted and submitted online for a quot More

by Steve
Recommend Dealer
Yes
Employees Worked With
Lisa Hope
Aug 27, 2018 -

Family Toyota of Arlington responded

Hi Steve, thank you for taking the time to share your experience with us. It's great to know that Lisa was a valuable asset to your experience. We truly appreciate your feedback. Please let us know if we can assist you with anything else in the future.

August 27, 2018

Great experience Paul Ward was very nice and genuine. Listened to what we wanted and we were in and out in no time at all! L l More

by sherbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Aug 28, 2018 -

Family Toyota of Arlington responded

Thank you for taking the time to leave us a positive review and rating! We are glad to know that your experience with us went well and that Paul was nice and genuine. It is also great that Paul listened to what you wanted and that you were in and out quickly. We hope to see you again soon!

August 26, 2018

you should not waste your time here!! Totally crap second-level managers, I guess they care more about making money, then the concept of "family." This is the worst experience at a deale More

by Adiaz1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesus Alcala
Sep 09, 2018 -

Family Toyota of Arlington responded

Hello, I am disappointed to learn that you weren't impressed by the customer service that you received. I would like to get in touch with you and learn more about what happened. Will you please contact me when you have the time to discuss your situation further? I look forward to hearing from you. Best regards, Matt Luck Family Toyota of Arlington Director of Operations mattluck@familycargroup.com 804-517-8142

August 26, 2018

Easy fast and fun buying experience! Paul Ward was so great to work with... he changed my perspective on car buying and sales, that’s for sure!! I was skeptical walking in but walked out More

by Jennifer0428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Ward
Aug 27, 2018 -

Family Toyota of Arlington responded

Thank you for taking the time to leave us a positive review and rating! We are so happy to know that Paul was so great to work with and that he made your car-buying experience go well. We value you as a customer and we hope to see you again soon! Have a good day!

August 25, 2018

So helpfull small long story ... I was in contact with frank Devries for 3 months but never in person I decided to go for an estimate to another place (vandergrif More

by Karendd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Youssefzadeh, Frank Devries
Aug 26, 2018 -

Family Toyota of Arlington responded

Thank you for reviewing us! We are happy to learn Frank helped you out and took excellent care of you. Come back and see us anytime!

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