Family Toyota of Burleson

A pleasant surprise After driving my previous Camry for 11 years, I dreaded going through the experience. I was pleasantly surprised: there was no negotiating, "having t After driving my previous Camry for 11 years, I dreaded going through the experience. I was pleasantly surprised: there was no negotiating, "having to speak to my manager," attempts to get me to add packages I didn't want/need. I left with the car I wanted (a Prius 3) at a price that fit my budget. If I continue to drive long enough that I need another car, I will return to this dealer. More

Exceptional Customer Service First, let me start by briefly explaining my circumstances, previous experiences, and my expectations so that you can better understand the level of s First, let me start by briefly explaining my circumstances, previous experiences, and my expectations so that you can better understand the level of satisfaction I have with my purchase from Family Toyota of Burleson. As a mother of five, I have driven a mini van for almost as long as I can remember. Three of those five kids are now adults with one more soon to be leaving the nest, and I am finally able to purchase a car, one that I actually enjoy driving with a few little luxuries just for me! But which car should I choose? I place high value on a sedan that provides a quiet, smooth ride above all else along with a push button start, keyless entry, and high safety ratings. My limit on price is $20K, and if the vehicle is pre-owned the limit on mileage is under 35,000. After some extensive research, I narrowed my choices to three different makes and models which included the Toyota Avalon, Toyota Camry, and Àcura TL. I also concluded that to have a car with all the features I wanted and stay below my limit, I would need to purchase a pre-owned sedan. I was ready to move to the next stage, test drives. I started by making some online inquiries and this is where my pleasurable experience with Family Toyota began. A few dealerships that I contacted with questions immediately began inundating me with phone calls to persuade me to come in for a test drive yet they skirted around my questions, never really answering them at all. It seemed they were more interested in selling me a car rather than providing a service to help me find what I was looking for in a car. Family Toyota was different from the word go! John Carroll contacted me through email (my preferred method of contact) and actually answered my question about the Camry of which I was inquiring. He invited me to call him when it was convenient for me so that we could discuss my options. I was unable to connect with him by telephone due to my busy schedule; however, I set up an appointment to come into the dealership via email along with a list of my specific wants and limits. When my husband and I arrived, we were warmly greeted and directed to Mr. Carroll's desk. We were made to feel very welcome and at home immediately, completely at ease. In preparation for our meeting, Mr. Carroll had two Camry's waiting for us at the front of the lot next to the show room. Our plan was to test drive the Camry and get a feel for how it handles the road and how quiet the cabin is, but had no plans to purchase that day. I had covered our plans in my email correspondence with Mr. Carroll, yet knowing that we did not plan to purchase that day, he still took his time with us and went over every detail of the two different Camrys, thoroughly explaining each feature to us. We test drove both cars, and we were very impressed with the value and the feel of the Camry. During this time, he told us the history behind Family Toyota and explained their customer service values which mirror my customer service expectations to a tee. To make a long story short, my husband and I decided to make our purchase that day. It wasn't an exceptional deal that we just couldn't pass up that motivated us to take home a Camry on that particular day. Don't get me wrong, it was a really good price for a pre-owned 2012 Camry SE with all the great features and upgrades, but we could have found a comparable deal elsewhere, probably much closer to home too. It wasn't the plush entertainment room with theater seating and fresh popcorn that tipped the balance on a sale that day, nor the top of the line service center with all the bells and whistles of the latest technologies. It wasn't even the trendy leather seating and large flat screen TV hanging above the warm fireplace in the ample service waiting area with hot, fresh coffee or ice cold beverages that moved us to change our plans and drive away in my new (for me) car. Nope, it was the people! From the moment of initial contact through to the delivery of the vehicle, the staff at Family Toyota of Burleson were courteous, friendly, knowledgeable, and professional. They were transparent, exhibited a high level of integrity, and were more concerned with meeting my needs rather than selling a car. Each and every staff member modeled their company's mission to make customer service their highest priority, and I already look forward to more purchases in the years to come. I will be sure to update my review once I have had the pleasure of getting my Camry serviced in their state of the art service center! More

Love my new car. Great dealership. I would recommend this dealership to my family and friends. Manny, Derrick and Nick were awesome. Friendly, helpful and NOT pushy. Great dealership. I would recommend this dealership to my family and friends. Manny, Derrick and Nick were awesome. Friendly, helpful and NOT pushy. They took their time to make sure I got the car I wanted. More

Great place to buy a truck Employees at Family Toyota are very friendly and professional. Our salesperson was Josh Tackett. He is very patient and spent a good amount of time to Employees at Family Toyota are very friendly and professional. Our salesperson was Josh Tackett. He is very patient and spent a good amount of time to explain the financing options to us. I was looking at an used Ford at Family Toyota but ended up buying a new Tacoma instead all thanks to Josh's help. Josh didn't play tricks with us and gave us a good price on the first minute we met. Family Toyota's finance team is also very efficient and the whole negotiation process is transparent and straightforward. I will definitely buy my next new truck from Family Toyota. More

Great place to buy a truck! Family Toyota has very professional employees. Daryl was our salesperson and he was a joy to work with. He was very professional and friendly to do bu Family Toyota has very professional employees. Daryl was our salesperson and he was a joy to work with. He was very professional and friendly to do business with. More

Awesome Experience Not your average dealership but so much more. Super friendly, very helpful and feels just like their name, "FAMILY"! I will definitely be back for my Not your average dealership but so much more. Super friendly, very helpful and feels just like their name, "FAMILY"! I will definitely be back for my next new purchase. More

Great Place to buy a car!! Everyone at Toyota is super nice and helpful! Sierra helped us pick out are RAV4 and I love it! Faheem helped us get it at a good price. Overall a gre Everyone at Toyota is super nice and helpful! Sierra helped us pick out are RAV4 and I love it! Faheem helped us get it at a good price. Overall a great experience. I would recommend going to Toyota before you go anywhere else they will help you find the right car at a great price and not screw you over. They tell you how it is and don't waist your time. Thank you everyone who helped us get are new car. Brianna and Tyler More

Excellent! I really appreciate the attitude of the Sales Team and Service Department. They were friendly and did everything first class. A big thank you to how w I really appreciate the attitude of the Sales Team and Service Department. They were friendly and did everything first class. A big thank you to how well they wash and detail your automobile. More

Amazing, friendly and awesome! Thank you to Daryl Salsbury! My first experience with Family Toyota of Burleson was a great one and a lasting one. I have bought many vehicles and h Thank you to Daryl Salsbury! My first experience with Family Toyota of Burleson was a great one and a lasting one. I have bought many vehicles and had used another dealership for 20+ years. I wanted something different and found it at Family Toyota of Burleson. I was greeted with friendliness and I felt that my salesman Daryl Salsbury put forth the needed effort to earn my business and get me the vehicle I wanted. The dealership is amazing and people treat people like they need and deserve to be treated. Hats off to you all! More

Perfect and very friendly team They are very helpful, courteous and their followups have been very good. It really feels like a family!! :) I'm usually a Toyota fan and this dea They are very helpful, courteous and their followups have been very good. It really feels like a family!! :) I'm usually a Toyota fan and this dealership again made me feel my experience a better one and will make sure my next vehicle is from them. My Sale happened finally with Shirley and she did an amazing job to package my entire experience. More