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Family Toyota of Burleson

Burleson, TX

4.9
6,379 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,379 Reviews of Family Toyota of Burleson

December 21, 2019

Paige Nelson was my dealer and she was excellent. Very professional and made it a stress free experience. She didn't play any shady games that I had experienced at other dealerships. Would definitely pur More

by Buddy
Recommend Dealer
Yes
Employees Worked With
Raad Batayneh, Paige Nelson
Dec 21, 2019 -

Family Toyota of Burleson responded

Buddy, thank you for allowing us to take care of your needs. Congratulations on your new vehicle. Paige will be grateful for your feedback. Have a wonderful day and visit again soon.

December 18, 2019

Service on 2012 Toyota Tundra. Friendly staff kept me informed of service formed. A shuttle took me home and picked up later which was convenient. I had an appointment that cut down More

by rbi1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Torres
Dec 19, 2019 -

Family Toyota of Burleson responded

Thank you for the great review! We're so glad to see that the communication with the staff and the shuttle service made such a positive impression on you. Please come back at any time.

December 17, 2019

Excellent service, very friendly, and not push Turman Oldham and Mike Herron made this easy and it didn’t take all day. Thanks for everything More

by ddmartin
Recommend Dealer
Yes
Employees Worked With
Michael Herron, Turman Oldham
Dec 17, 2019 -

Family Toyota of Burleson responded

Hey there, thank you so much for the great review! We'll be sure to give your thanks to Turman and Mike. We hope to see you again!

December 15, 2019

Best service I’ve ever received at a dealership which is why I always come back to Family Toyota! Regardless of why I go there, maintenance or to trade in a vehicle, the experience is ALWAYS wonderful and p More

by Tricia
Recommend Dealer
Yes
Employees Worked With
Jason Jutz, Leith in finance ????
Dec 15, 2019 -

Family Toyota of Burleson responded

Tricia, thanks for your amazing comments! We are sure Jason and Leith will be so pleased to learn of your feedback. If there is anything else we can do for you, please do not hesitate to reach out and let us know. Our team is always happy to help and we welcome you again!

December 14, 2019

Told Jermaine Samuels I needed a car, what I was working with and he’s said no problem. Deal was done flawlessly, truthfully and timely More

by Mike
Recommend Dealer
Yes
Employees Worked With
Leith finance depart was awesome truly care, Jermaine Samuels
Dec 14, 2019 -

Family Toyota of Burleson responded

Thanks for your feedback for Jermaine. It's great that he took care of your shopping experience. Congratulations, Mike! We hope you enjoy your car.

December 13, 2019

Great deal and good service. Well done, Derek Herndon and Blake Byrd! Derek explained everything well and takes my calls every time I have a question. More

by CB
Recommend Dealer
Yes
Employees Worked With
Derek Herndon, Blake Byrd
Dec 13, 2019 -

Family Toyota of Burleson responded

Thank you for the positive feedback! We are delighted to know that you were provided with good service and a great deal. It is also great to know that Derek and Blake were helpful and we hope to see you again soon!

December 11, 2019

"Family" Toyota VERY unprofessional. I've been dealing with their "customer relations" people since mid October to cancel a warranty, however NO ONE knows how to pick More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Herndon
Dec 12, 2019 -

Family Toyota of Burleson responded

Hello, I am sorry to learn about any level of customer service you felt did not meet your expectations when you called about your warranty. Upon investigating your concerns, I was unable to locate any customer information to reach you for more feedback. Please reach out to me directly and provide your preferred contact details when you have a moment to share more about what happened. Your feedback is important to me and I hope to turn around any future experiences. Best, Dustin Herndon General Manager 817-447-4400

December 10, 2019

Well first let me start off by saying Eric Hill is one of the most kindest person ever too meet period ! Definitely recommend him to anyone who is purchasing a new/used vehicle super smooth car deal no issue More

by Melvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department was very kind , Eric Hill
Dec 10, 2019 -

Family Toyota of Burleson responded

It is wonderful to know that you had a good experience with us, Melvin! We are delighted to know that Eric was kind and helpful during your visit and we appreciate you recommending us. We hope to see you again soon!

December 10, 2019

I had the best deal thanks to Jason Jutz and leith. Friendly and amazing at what they do. Best experience ask for these two guys. More

by 1394.eg
Recommend Dealer
Yes
Employees Worked With
Jason Jutz, Leith
Dec 11, 2019 -

Family Toyota of Burleson responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Jason who was friendly and amazing. We hope to see you again soon!

December 10, 2019

Derek is an exceptional employee. He goes out his way to make sure that you and you family feels comfortable and makes the car buying experience phenomenal. More

by Good123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Derek Herndon
Dec 10, 2019 -

Family Toyota of Burleson responded

Thank you for the positive feedback! We are happy to know that you had a phenomenal car buying experience with us and to know that you find Derek to be exceptional. We hope that you will visit us again soon!

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