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Family Toyota of Burleson

Burleson, TX

4.9
6,393 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,393 Reviews of Family Toyota of Burleson

December 11, 2019

"Family" Toyota VERY unprofessional. I've been dealing with their "customer relations" people since mid October to cancel a warranty, however NO ONE knows how to pick More

by Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin Herndon
Dec 12, 2019 -

Family Toyota of Burleson responded

Hello, I am sorry to learn about any level of customer service you felt did not meet your expectations when you called about your warranty. Upon investigating your concerns, I was unable to locate any customer information to reach you for more feedback. Please reach out to me directly and provide your preferred contact details when you have a moment to share more about what happened. Your feedback is important to me and I hope to turn around any future experiences. Best, Dustin Herndon General Manager 817-447-4400

December 10, 2019

Derek is an exceptional employee. He goes out his way to make sure that you and you family feels comfortable and makes the car buying experience phenomenal. More

by Good123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Derek Herndon
Dec 10, 2019 -

Family Toyota of Burleson responded

Thank you for the positive feedback! We are happy to know that you had a phenomenal car buying experience with us and to know that you find Derek to be exceptional. We hope that you will visit us again soon!

December 10, 2019

Well first let me start off by saying Eric Hill is one of the most kindest person ever too meet period ! Definitely recommend him to anyone who is purchasing a new/used vehicle super smooth car deal no issue More

by Melvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department was very kind , Eric Hill
Dec 10, 2019 -

Family Toyota of Burleson responded

It is wonderful to know that you had a good experience with us, Melvin! We are delighted to know that Eric was kind and helpful during your visit and we appreciate you recommending us. We hope to see you again soon!

December 10, 2019

I had the best deal thanks to Jason Jutz and leith. Friendly and amazing at what they do. Best experience ask for these two guys. More

by 1394.eg
Recommend Dealer
Yes
Employees Worked With
Jason Jutz, Leith
Dec 11, 2019 -

Family Toyota of Burleson responded

Thank you for the positive review and rating! We are happy to know that you had a good experience with us and with the help of Jason who was friendly and amazing. We hope to see you again soon!

December 09, 2019

Greg did a great job helping my family get into a new (for us) vehicle. I had some pretty specific things that I was looking for, and he made sure they were all taken care of. More

by Ridetheline777
Recommend Dealer
Yes
Employees Worked With
Greg
Dec 09, 2019 -

Family Toyota of Burleson responded

Hi there, thanks for the great review! We'll be sure to give your comments to Greg. We hope to see you again!

December 06, 2019

Great service I had a great experience at Family Toyota of Burleson. Jermaine is a great guy to work with. He was very helpful and made sure we got what we wanted. More

by Alan M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jermaine Samuels
Dec 07, 2019 -

Family Toyota of Burleson responded

Alan- Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Jermaine went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new Toyota Camry TRD! We appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

December 05, 2019

Great dealership for service! Very friendly & accommodating staff. I will tell all my friends and will definitely return.💕 When I am in the market for another car I will come here. More

by Betsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
brandon Jackson, David Holly-Gates
Dec 05, 2019 -

Family Toyota of Burleson responded

That's amazing, Betsy. Thank you so much. We are glad that you enjoyed your experience and look forward to your future visits.

December 04, 2019

Eric is amazing and so personable. We have bought two cars from him! After trying other dealerships my husband and I realized Family Toyota is the only way to go! More

by arw0118
Recommend Dealer
Yes
Employees Worked With
Eric Hill
Dec 04, 2019 -

Family Toyota of Burleson responded

Hi, Thank you for taking the time to share your amazing experience with Eric! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs for years to come.

December 03, 2019

Easy scheduled maintenance visit...in and out in about 30 min. Everyone was polite and caring. No issues. I’ll be back in 6 months! More

by Plc5dwc
Recommend Dealer
Yes
Employees Worked With
Greg Williams
Dec 03, 2019 -

Family Toyota of Burleson responded

Thank you for your review and your business! We're happy to hear that our service center was so helpful. We look forward to seeing you next time!

December 02, 2019

Great service all around, made my experience fun and exciting. Got exactly what I wanted and more. Highly recommend Family Toyota in Burleson for great experience and service. More

by CrystalY
Recommend Dealer
Yes
Employees Worked With
Nick Lipinski, David Holly-Gates
Dec 03, 2019 -

Family Toyota of Burleson responded

Thank you for the great review, Crystal! We're so glad to see that our team exceeded your expectations. Your recommendation is appreciated; please come back at any time.

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