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Family Toyota of Burleson
Burleson, TX
6,445 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,445 Reviews of Family Toyota of Burleson
September 29, 2017
Service Dept Advisor, Miguel & shuttle driver, Garrett were so helpful today. They both kept me informed throughout the on my day on my vehicle. I am very please Advisor, Miguel & shuttle driver, Garrett were so helpful today. They both kept me informed throughout the on my day on my vehicle. I am very pleased! More
by MKS
Employees Worked With
Miguel & Garrett- service & shuttle
September 29, 2017
I was pleased with the customer service that I received. I gave Family Toyota of Burleson a five star rating, because of their excellent customer service, and also the short time it took them to service my c I gave Family Toyota of Burleson a five star rating, because of their excellent customer service, and also the short time it took them to service my car. More
by pam321
Employees Worked With
Greg Williams, Marcia Miller, Patsy Keifer, Aron Williams
September 28, 2017
Great Customer Service Gil was great to work with and gave fair sell without any deceit. Management seemed to promote fairness which is uncommon in the auto industry. Gil was great to work with and gave fair sell without any deceit. Management seemed to promote fairness which is uncommon in the auto industry. More
by Lee Perry Young
Employees Worked With
Gil Mclain
September 28, 2017
Friendly & Knowledgeable Dealing with the Aaron was great. He communicated regularly with updates & helped get the vehicle out quickly. He was very personable in answering my Dealing with the Aaron was great. He communicated regularly with updates & helped get the vehicle out quickly. He was very personable in answering my question. Thanks for the great service! Look forward to working together in the future maintaining my tundra. More
by BdudTundra
Employees Worked With
Aron Williams
September 28, 2017
Mike was a real pro Mike worked hard for our business. He answered all our questions and the car was in very clean condition and it ran great, too. I'll check with Mike f Mike worked hard for our business. He answered all our questions and the car was in very clean condition and it ran great, too. I'll check with Mike first when I'm ready to buy my next car. More
by Lorenzo
Employees Worked With
Mike Wassell
September 27, 2017
Great experience with no games! I had a great experience. Buting a car is never fun, but Toyota of Burleson and Cole made it as fun as it can be. Great service, friendly, with no g I had a great experience. Buting a car is never fun, but Toyota of Burleson and Cole made it as fun as it can be. Great service, friendly, with no games! Thanks! More
by KimberlyA
Employees Worked With
Cole Newton
September 27, 2017
Very disappointing Researched online for a Tacoma Sport, this dealer had two in the right color and options package. Price on internet was 33k and some change. Found th Researched online for a Tacoma Sport, this dealer had two in the right color and options package. Price on internet was 33k and some change. Found those same two vehicles on the lot (I checked the vin and stock numbers) and they were both marked 36k and some change. We went inside and all the salesman wanted to talk about was payments. I gave him an offer on the vehicle to start the haggling process, and he said those trucks don't sell for that, and to be realistic about price. I told him the internet had those two vehicles priced at 33k and the sticker says 36k and who's not being realistic about price? We had cash in hand and possibly a trade, but we ran out as fast as we could. They don't want to sell cars, just talk payments. More
by buyer not a looker
Employees Worked With
Brad White
September 27, 2017
Service Department Customer Service (Or Lack There Of) I purchased a pre-owned 2016 Toyota Camry (not from this dealership) about a month ago and it started running poorly (not shifting like it should). B I purchased a pre-owned 2016 Toyota Camry (not from this dealership) about a month ago and it started running poorly (not shifting like it should). Being it only had 34,000 miles, I knew it was still under factory warranty and, after reading all the "raving" reviews about this dealership, decided to take it to them to get it checked out. I dropped it off at 7am this morning. The first thing I was asked by the gentleman that took my information is "did you buy it here?" I answered "No". He then asked, "How many miles does it have on it"? I answer "A little over 34,000." He told me they would take a look at it and give me a call. Then, around 10:30am, I get a phone call that says "My technician drove it and hooked it up to the machine. It's shifting fine and not throwing any codes so there's nothing wrong with it." I explained that it doesn't happen every time, it's "hit or miss" when it does it, but it is happening (but of course, someone who drove it for maybe 10-15 minutes would know more about it then someone who drives it everyday). I was told "Well, if it gets worse, bring it back". Funny thing is, "if it gets worse, bring it back" in my mind, translates to "once it's not under manufacturer warranty, bring it in so we don't have to pay to fix it and can stick you with the bill." It is irritating that you buy a car still under the manufacturer warranty and, it seems, the manufacturer wants to do anything they can not to fix something that is wrong with the vehicle in that time frame. I will go pick up my car, take it to another certified mechanic that I WILL PAY to diagnose it, and then take the paperwork back to Toyota (a different dealership of course) and ask them how there can be nothing wrong with it on Wednesday, but on Saturday, have a list of problems. I will never trust this dealership again. Thank you for your time. P.S. The ONLY reason this gets 2 stars instead of one is, Jim, the seasoned gentleman that gave me a ride from the dealership to my place of employment this morning. He was so happy, joyful, and nice. He made my morning with his cheerful disposition and customer service. He is the only one who did. Thank you, Jim. More
by CandiSalter
Employees Worked With
I'm not sure of the employee's name
September 27, 2017
The best deal in town. Clifton helped us get the best deal possible and was extremely helpful the entire time. He worked with us and he will work with you too. Make sure you Clifton helped us get the best deal possible and was extremely helpful the entire time. He worked with us and he will work with you too. Make sure you ask for Clifton if you go in. This guy knows his stuff and knows exactly what the best deal will be for you. More
by andrewf714
Employees Worked With
Clifton Poe
September 26, 2017
No pressure sales. Sales people are great This was one of the easiest negotiations I've ever had. There was no pressure sales whatsoever on the dealership part. The sales consultant (Sierra Mi This was one of the easiest negotiations I've ever had. There was no pressure sales whatsoever on the dealership part. The sales consultant (Sierra Mickens) was very helpful. She made sure all my request were met as far as test driving and picking the right car I am going to purchase. There was no long back and forth negotiations. They gave me their number (price) and I gave them my reasonable counter offer and deal was done. No stress car buying. More
by dbarR167
Employees Worked With
Faheem Darville, Sierra Mickens, Sony (Minh) Nguyen
