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Family Toyota of Burleson

Burleson, TX

4.9
6,397 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,397 Reviews of Family Toyota of Burleson

August 23, 2016

Car Buying Made Easy I had a phone conversation with Bart. Convinced me to come in and I eventually bought an SUV. Frank was very helpful with checking me out of the deale More

by Ayo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The shuttle driver that came to pick me up in the morning, Derrick (D-Mick) Mickens, Bart Gillespie, Frank (Frankie T) Thompson, Daniel Gonzalez
Aug 24, 2016 -

Family Toyota of Burleson responded

It is wonderful to hear about your experience, Ayo. We are pleased to know that you received so much assistance from our staff. We'll be sure to pass along your kind words. We appreciate your business and hope to see you again in the future.

August 23, 2016

Best car buying experience ever! I have purchased many cars in my life But this was without a doubt the best Car buying experience I have ever had. Danny Tran and everyone that I More

by Bestbyfar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny (VU) Tran
Aug 24, 2016 -

Family Toyota of Burleson responded

What a great review! We are pleased to hear you had a great car buying experience with Danny. He is indeed a great man who enjoys going the extra mile for all his customers and will be happy to hear your kind words. We appreciate your business and hope to see you again in the future.

August 22, 2016

Screwed over Bought a used Chevy Malibu 8 months ago, the the transmission goes out, told me to bring it in, charged me 85$ to get it checked, and gave me an estam More

by Anna96
Recommend Dealer
No
Employees Worked With
Bruce Magallan
Sep 06, 2016 -

Family Toyota of Burleson responded

Hello, Anna. Thank you for your valuable feedback. We take all reviews seriously and use them to better our business for the future. Honesty and clear communication are top priorities for us, so it's concerning to hear that you feel your experience didn't reflect those standards. We would like to discuss this further with you to see what we can do. Please feel free to contact me. Thank you, Dustin Herndon, General Manager, 817-447-4400

August 21, 2016

Great service Gerrick helped us get a great deal. He went out of his way just so we could go home satisfied about our purchase. Overall great customer service. More

by Leslie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerrick Compton
Aug 21, 2016 -

Family Toyota of Burleson responded

Hello, thanks for your review. Congratulations on your new vehicle as well, we're glad that you were able to get such a great deal. Customer service is very important to us, and we are so happy to hear that you felt your experience reflected this.

August 20, 2016

Service and transparency Toyota has been there for me since the day I graduated college and needed a set of wheels for a new job. Yesterday I needed them again in a big way an More

by BryceAdger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Chris Bruder, Ronnie Beck, Joe Sabin
Aug 21, 2016 -

Family Toyota of Burleson responded

Bryce, thanks so much for taking the time to let us know about your experience. It sounds like your life has been full of surprises, and it's good to know that you have a vehicle that can weather those surprises with you. If you need anything else, please just let us know. Thank you!

August 20, 2016

Very Friendly!! Extremely nice! They were busier than normal and still had me in and out in no time! Although it was just a flat tire he made me feel my business was More

by BremerD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Williams
Aug 21, 2016 -

Family Toyota of Burleson responded

Hello, thanks for your review. We are so glad that you came to see us for your flat tire! It was our pleasure serving you and we hope you'll come back and see us again.

August 20, 2016

Fabulous customer service!! This dealership took very good care of me during my very first car buying experience. They were empathetic to my concerns. I came in with a tight budg More

by LaurenLovesHerNewCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Dustin Herndon, Emanuel "Manny" Jimenez, Bryan Woodard, Cristian Berumen
Aug 21, 2016 -

Family Toyota of Burleson responded

Lauren, we are so glad that you love your new car. Thank you for coming to see us for your first car buying experience and we appreciate you telling us about it as well. We're impressed as well that Emanuel gave his lunch up for your boyfriend, and we'll be sure to tell him how you appreciated that. Please let us know if you need anything else. Thank you!

August 19, 2016

Best Experience Ever!! I was recommended to Family Toyota of Burleson by my sister-in-law. The experience that I had was wonderful. Everyone was nice and friend, and very h More

by MsMonica_Busymommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Gillespie, Tammy Rix
Aug 19, 2016 -

Family Toyota of Burleson responded

Thank you for the review and recommendation! It is a pleasure to hear Bart and Tammy went above and beyond to provide you with an excellent experience. They will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.

August 19, 2016

Bart Gillespie is fantastic! Bart was very helpful when I stopped by looking for a newer used SUV. He understood that I was reluctant to go smaller than my 03 Yukon. Then he sho More

by Kerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bart Gillespie
Aug 21, 2016 -

Family Toyota of Burleson responded

Thank you for sharing your review, Kerry! We're delighted to hear that Sierra and Derrick provided you with such great service. Our team is proud of our friendly, helpful atmosphere. Congratulations on your new car, and good luck in college!

August 19, 2016

Exceptional! After being 18 years old and off too college I deceided to get a new car! I walked in and was asked what I was looking for and was greeted by Sierra! More

by blakebodin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Sierra Mickens
Aug 21, 2016 -

Family Toyota of Burleson responded

Hi Blake, thank you so much for your review and congratulations on both starting college and getting a new car! We're glad to hear that Derrick and Sierra were so good to you, and please let us know if we can be of any more assistance. Thank you!

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