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Family Toyota of Burleson

Burleson, TX

4.9
6,398 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,398 Reviews of Family Toyota of Burleson

August 06, 2016

It was a positive experience Joseph was very friendly and helpful. I traded in my 10 year old RAV4 and I am really enjoying the new one with all the newer features. More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Joseph Llamas
Aug 06, 2016 -

Family Toyota of Burleson responded

I am glad to hear that you are enjoying the upgrade! Thank you for sharing your review. I am happy that Joseph was friendly and helpful to you during your visit. We appreciate your business and look forward to serving you again in the future! Best, Dustin Herndon General Manager 817-447-4400

August 06, 2016

Great Family Experience!! I am crazy about the Toyota approach to customer service and Family Toyota of Burleson is a perfect example. My salesperson, Danny Tran, was so easy More

by SheppardMom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Danny (VU) Tran
Aug 07, 2016 -

Family Toyota of Burleson responded

Thank you for your kind review! We're delighted to hear that Danny provided you with such great service. Our team is proud of our friendly, hassle-free atmosphere. Congratulations on your new RAV4, please let us know if we can be of service in the future!

August 06, 2016

Great used car buying experience Price and quality of the used vehicle I purchased was excellent. I was treated with kindness and respect and was in and out of the dealership in 2 hou More

by Jblue16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Woodard, Mike Wassell
Aug 06, 2016 -

Family Toyota of Burleson responded

I am glad to know that your experience went well, and that you are happy with your purchase! Thank you for sharing your review. We appreciate your business and look forward to serving you again in the future! Best, Dustin Herndon General Manager 817-447-4400

August 05, 2016

2012 F-150 FX4 I looked at several trucks before buying and Family Toyota was where i found the one i wanted. I live in Alabama and the price on what i was looking f More

by Jason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emanuel "Manny" Jimenez
Aug 06, 2016 -

Family Toyota of Burleson responded

Hey, Jason! We know how valuable your time is and we appreciate you taking the time to fly out to visit us! It was our pleasure in ensuring your truck was prepared for its new adventure! We take pride in caring for our customers and appreciate your high recommendation. If you should need any assistance feel free to contact us and welcome to the Family of Toyota! Dustin Herndon General Manager 817-447-4400

August 05, 2016

Great Dealership! LOVE, LOVE, LOVE my new Highlander! LOVED that Dustin went to great lengths to find the exact one I wanted! LOVED the attention Amanda provided do More

by Di
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Dustin Herndon, Amanda McLeroy, Melissa Lang
Aug 06, 2016 -

Family Toyota of Burleson responded

Congratulations Diane on your new Highlander! We LOVE hearing our customers enjoying their time with our staff! We enjoy providing top notch service so you have plenty of time enjoying your cruise around town in your new car! Welcome to the Family of Toyota and we are excited for everything that is in store for you Diane! Dustin Herndon General Manager 817-447-4400

August 05, 2016

Unhappy I bought a new empty runner and was told to bring back Monday to have leather and heated seats installed and 2 front windows tinted. When I dropped i More

by Debra Tredaway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick
Aug 06, 2016 -

Family Toyota of Burleson responded

Debra- I would like to thank you for taking the time to bring your experience to my attention. I am truly disappointed to learn of the occurrences that have led to your review, as they are not on par with our standards, and I would like to make amends of the situation. Communication and transparency are very important to our dealership! If you will, please contact me directly so that I may get more information about your experience and assist you further. Best, Dustin Herndon General Manager 817-447-4400

August 04, 2016

Awesome Experience Thank you Jeff, Russell, Dustin and Darrell for making our car buying experience an awesome one! The sales and management team found the vehicle we w More

by craw3girls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Jeff Raim, Darell Shaffer, Russell Harrison
Aug 04, 2016 -

Family Toyota of Burleson responded

What a great review! We are pleased to hear you had such a wonderful experience with Jeff, Russell, Dustin, and Darrell. They are all great men who enjoy going the extra mile for all their customers and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future.

August 04, 2016

More helpful staff I explain my situation to Mike Wassell as a new immigrant. Mike really is a friendly guy. He understood what I need. He helps me as a new immigrant in More

by HANAN MOHAMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wassell, Daniel Gonzalez
Aug 04, 2016 -

Family Toyota of Burleson responded

Congrats on your new 2016 Corolla! We are pleased to hear you had an excellent experience with Mike. He is indeed a great man who enjoys going the extra mile for all his customers and will be very pleased to hear your kind words. We appreciate your business and hope to see you again in the future.

August 02, 2016

Joey was an awesome salesperson Great customer Care couldn't be happier. Walked in talked to joey was very friendly I am 23 and they didn't treat me like a little kid who didn't have More

by Tate.lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faheem Darville, Joseph Llamas, Melissa Lang
Aug 02, 2016 -

Family Toyota of Burleson responded

When your doing business, you should always be treated like an adult! I am glad to know that Joey did just that, and got you into the vehicle that you wanted along the way. Thank you for your review. If there is anything we can do for you in the future, please do not hesitate to let us know! Best, Dustin Herndon General Manager 817-447-4400

August 02, 2016

Superb Experience ! Special Thanks to Mr Skeeter Pooch It has been a wonderful experience buying a car at Family Toyota of Burleson. Mr. Skeeter helped us in all possible ways in getting the entire deal co More

by Joy Sengupta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myerl (Skeeter) Pooch
Aug 02, 2016 -

Family Toyota of Burleson responded

Joy- Congratulations on your purchase and thank you for taking the time to share your review. I am pleased to know that Skeeter was helpful to you during your experience and that he got you a great deal in the process. Thank you for your business. Should you need anything in the future, please do not hesitate to let us know! Best, Dustin Herndon General Manager 817-447-4400

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