Family Toyota of Burleson

Great experience buying preowned truck I was greeted from the moment entered building by Ronnie in sales after short conversation about to fix what I had versus trade. He came up with the I was greeted from the moment entered building by Ronnie in sales after short conversation about to fix what I had versus trade. He came up with the perfect preowned truck with accessories I preceded. . Next was the challenge to negotiate with Michael(aka manager) and Ronnie . Think they really wanted to sell this truck didn't take much to get them in my price range. Finally Darrell in finance wrapped up all the paperwork and I was riding in style. Since original purchase date they have taken care of our concerns with no problems. Great team to work with made for good experience. More

Above and Beyond Customer Service My husband and I came in on Thursday, June 2nd because our other car stopped working and Richard Valdes helped us quickly choose a vehicle (Tundra) an My husband and I came in on Thursday, June 2nd because our other car stopped working and Richard Valdes helped us quickly choose a vehicle (Tundra) and was able to help us get the price that didn't break our budget and with the help of Dustin was able to get the color I wanted and had it transferred to Burleson from Conroe and We drove off the lot Saturday morning. I really appreciate Richard's level of service as well. He gave us his office and cell number, he assisted me in getting all the technology figured out, and has been a huge help in answering any questions I have had since leaving the dealership. I also appreciate the fact that he did not take advantage of our situation being short a car. As a matter of fact, they offered to get us a rental car until my Tundra came in..above and beyond...Thanks Richard!! More

Sony is THE MAN! Our visit started with Sony Nguyen greeting us at the curb. We could tell by the way he looked us in the eye when he spoke that he was the person we w Our visit started with Sony Nguyen greeting us at the curb. We could tell by the way he looked us in the eye when he spoke that he was the person we wanted to have guiding us through the buying experience. His cheerful attitude during all of our questions, test drive and negotiating made our new purchase a very pleasant start to our day. He has gone the extra mile and made several calls to us to make sure that we were completely satisfied. We were, are - and will gladly send all of our friends his way! Wesley & Carol Blake More

Excellent service I gave them 5 stars because as soon as i walked in the door they were right there helping me to find the truck I needed. I gave them 5 stars because as soon as i walked in the door they were right there helping me to find the truck I needed. More

Joseph llamas Joseph was a nice knowledgeable salesman he answered all of our question and concerns. I was referred to family Toyota and I would refer my friends an Joseph was a nice knowledgeable salesman he answered all of our question and concerns. I was referred to family Toyota and I would refer my friends and family there. More

Great customer service and continual support. Frank was extremely helpful and gave an all round great service. I would greatly recommend this Toyota dealership. I could not be happier with my new Frank was extremely helpful and gave an all round great service. I would greatly recommend this Toyota dealership. I could not be happier with my new car. More

Tammy Rix and the Family team are Great! I could not be more pleased by the close, personal care I experienced from both Tammy Rix and Family Toyota as a whole. Over the years, all of the veh I could not be more pleased by the close, personal care I experienced from both Tammy Rix and Family Toyota as a whole. Over the years, all of the vehicles I have purchased have come from salespeople and dealers in the DFW metroplex area, so I know how things typically (if not unfortunately) go; my recent purchase with Tammy was far and away the easiest, most comfortable, and most worthwhile that I’ve ever encountered. I got exactly what I wanted, at a rate and monthly cost that certainly exceeded my initial goals, and not once did I feel as if she and her dealership did not have my best interests in mind. No matter how near or far you are from Burleson, I highly recommend you contact her! Once I made an initial phone call with some specs, she did all the work; after a test drive, we worked out an offer; and after making it to loan processing, the whole process took such little, hassle-free time that I was highly impressed. I’m now in a fantastic, might-as-well-be-new vehicle, and the sometimes stressful parts of unnecessary haggling were nowhere to be found at any point during my process with Tammy. I found her to be absolutely genuine the whole way, which is often a lost commodity consumers now rarely see in the sales world. What’s most important, though, is that she took multiple moments to talk with me personally via telephone when I couldn’t physically be on the lot (even before a sale was up for discussion); was outwardly honest talking to me in straightforward terms about my car’s history, while being patient about the bevy of questions I had; and, after the purchase, has taken time to check in with me numerous times about how I like my new vehicle. No cold call or standard, automated email that I’ve experienced in other buying instances; she herself has made sure that I’m a legitimately happy customer. Should I need a new vehicle in a handful of years, she will be my first and only choice. If you need to change your perception about what car buying usually is, and instead need to see how it could be and what it should be, then give her a call! You will not regret your communication with her, and you simply will not find a more seamless sales interaction. More

Friendly Service Ava and the service manager provided fast and friendly documentation of my repair needs. A steering problem was correctly diagnosed and repaired in Ava and the service manager provided fast and friendly documentation of my repair needs. A steering problem was correctly diagnosed and repaired in a timely and efficient manner. More

Best customer service experience I've ever had! Hands down the easiest major purchase I've ever had! Dustin and Gerrick were polite, professional and efficient. The entire process took less than 20 Hands down the easiest major purchase I've ever had! Dustin and Gerrick were polite, professional and efficient. The entire process took less than 20 minutes and afterward they delivered my truck to Denton( where I live) and also picked up the old truck I was trading in. I couldn't be happier with my truck and am very thankful there are still companies out there that take care of you like Family Toyota of Burleson More

Family friendly Convenient location in Burleson. Glad to have a friendly and service oriented dealership close by. Ava's great support and relationship with our famil Convenient location in Burleson. Glad to have a friendly and service oriented dealership close by. Ava's great support and relationship with our family influenced our decision to buy another Toyota. More