Family Toyota of Burleson

Excellent Great service answered every question I had and was kind throughout the whole processes Ronnie was great couldn't ask for a better salesman he was gre Great service answered every question I had and was kind throughout the whole processes Ronnie was great couldn't ask for a better salesman he was great More

Smooth transaction Just got a new Rav4 on 5/7. All the staff was friendly. Emanuel J. and his assistant Danielle were very helpful and extremely informative. They were a Just got a new Rav4 on 5/7. All the staff was friendly. Emanuel J. and his assistant Danielle were very helpful and extremely informative. They were able to answer all our questions. No pressure to buy but did because of the family caring attitude. Darrell in finance was great. Well prepared with all paperwork and transation was well explained. Everything they said was what was on paper. No change in figures or deal at last minute. (Had that happen at another dealership in town so was not excited about having to get another vehicle). This experience was GREAT. Thank you for coming to Burleson. More

Service experience Winchester was great to deal with. The estimated time of service was accurate. Vehicle was all cleaned and ready to drive off on time. Thanks Ava! Winchester was great to deal with. The estimated time of service was accurate. Vehicle was all cleaned and ready to drive off on time. Thanks Ava! More

Fantastic friendly experience I went to Family Toyota to LOOK mainly at the Corollas. I left owning a brand new 2016 Toyota Camry which was a great birthday present to myself. I am I went to Family Toyota to LOOK mainly at the Corollas. I left owning a brand new 2016 Toyota Camry which was a great birthday present to myself. I am so thankful that this car lot was referred to me. I would recommend them to all of my friends and family. Thank you Jennifer, Derrick and Faheem for helping me find the car that was right for me (and affordable) and for making me feel like part of the Family! More

Excellent service! This is my 4th service visit since purchasing my wife's 2015 Highlander. Each time has been a good experience. The service advisor that has taken This is my 4th service visit since purchasing my wife's 2015 Highlander. Each time has been a good experience. The service advisor that has taken care of me each visit is Ava. She is amazing! Best dealer service since I have been buying new vehicles. 50 years all makes. James Brown More

Typical car buying experience Walking into this seemingly family oriented dealership we weren't expecting more than the average car buying experience. They had a car we were really Walking into this seemingly family oriented dealership we weren't expecting more than the average car buying experience. They had a car we were really interested in and gave them a shot. Ronnie was great and showed us all we needed. When it became time to talk numbers we got the typical just sign and we will make it happen. We aren't ones to sign blank documents and instead of going back and forth requested to speak with the manager. Derrick, the manager, hit us with the kind of surprising, our prices are so good they won't move, not at all. He wanted us to look up reviews and other deals and see that the sticker was basically the best. Of course we always do our homework and knew what deal we wanted. My best advice for working with this dealership is don't get caught up in their "we treat you like family gimmick." They are just another car sales shop. Be willing to walk away, those price can and usually do move. They did come down enough for us a few days after, and that worked out well for us, but man it would be nice to not have to play that Texas hold 'em game. So we got a deal worked out and came to get the car. Everything was running smoothly and once again Ronnie treated us well. We had to wait quite a while for finance, especially considering we came in with approval. At the end all we needed to do was sign already printed document. Suddenly our finance guy, Faheem, was too busy in his office for us. We waited. Waited. Waited. Finally, we were sent sales people, not finance, to go over our documents. They couldn't answer our questions, which is no fault of theirs as it wasn't their job. At one point a sales guy even mentioned to us "sometimes you hurt the ones you love" in regards to our treatment when mentioning their claim to us being family. Lol. Comedic, but not professional. Finally, someone decided we should in fact sign finance papers with a finance guy and Faheem suddenly was available. He was a tad tactless when answering our questions, and he seemed irritated that we actually read through the documents and wanted to understand what we were signing. That was definitely the worst part of the whole experience. Overall, I bought a car from them because they had the car I wanted. I would only return if that was the case and the overall experience and team all together was your average car sales experience. More

Excellent customer service Ava handled my service appointment and does an awesome job explaining what work is being done, and assuring that it's ready in the time promised. Ava handled my service appointment and does an awesome job explaining what work is being done, and assuring that it's ready in the time promised. More

Great Service! Bart Gillespie was our sales person. He did an awesome job! Everyone we dealt with at the dealership did a great job. Will definitely buy from the Bart Gillespie was our sales person. He did an awesome job! Everyone we dealt with at the dealership did a great job. Will definitely buy from them again and recommend anyone I know that is looking to purchase a vehicle. More

Fantastic Service Miss Ava in the service department is awesome. She always takes care of our cars when we drop them off to be serviced and calls promptly with any iss Miss Ava in the service department is awesome. She always takes care of our cars when we drop them off to be serviced and calls promptly with any issues. Her pleasant attitude and quick wit makes the whole experience fun! More

Good, Thorough, and Friendly Service Bless their hearts, Toyota has volunteered to replace the sun baked dashboard on our 4Runner. And here is the best part: It has been out of warranty Bless their hearts, Toyota has volunteered to replace the sun baked dashboard on our 4Runner. And here is the best part: It has been out of warranty for 13 years! "Ava" took the initial information, and Chris the Service Manager followed through. I don't know how they were able to do it and a bunch of other things in less than a day, but they did. Toyota, Ava, and Chris are the reasons I continue to purchase Toyotas, beginning with a 1967 Corona, and most recently a Prius and a Camry Hybrid. I have owned 17 so far. More