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Family Toyota of Burleson

Burleson, TX

4.9
6,381 Reviews

801 S Burleson Blvd

Burleson, TX

76028

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6,381 Reviews of Family Toyota of Burleson

February 22, 2016

Neglected by staff I came to the dealership to look at a new vehicle and was greeted by a salesperson. They tried very hard to get me to come inside and discuss options More

by Unhappy potential customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jun 15, 2016 -

Family Toyota of Burleson responded

I apologize for the late response to your review. I also appreciate you taking the time to post it online as well. Reading about your experience is disappointing, and I would like to show you how we have improved. We have worked very hard to ensure that our customers are happy with the time they spend here, as it is very important to us. If there comes a chance to make things right, feel free to contact me. Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 22, 2016

Wonderful Expirience By far the Greatest experience from a salesman, felt very welcomed and very easy going throughout the entire buying process, will definitely Come here More

by Cullen.runyon12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lipinski, Michael Boles
Feb 29, 2016 -

Family Toyota of Burleson responded

What a great review! It was our pleasure to assist and provide you with a great car-buying experience. Thank you for your business and we look forward to seeing you again in the future.

February 22, 2016

fast and painless Found a nice, clean 2007 white Camery with warranty at a very good price. look forward to doing business here again. Carlos was very helpful. More

by academy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Luck, Richard Creek, Carlos Garcia, Christy Henderson
Feb 29, 2016 -

Family Toyota of Burleson responded

Congrats on your new 2007 Camry! We appreciate your business and hope to see you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 21, 2016

Best car leasing experience ever Went here to test drive a Sequoia and met Josh Tackett. Was in the market to lease a new car and Josh explained the process with no hard sell tactics. More

by Leslie_luna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tackett
Feb 29, 2016 -

Family Toyota of Burleson responded

Thank you for leaving a great review and recommendation! It is a pleasure to hear Josh provided you with a pleasant car buying experience. We appreciate your business and hope to see you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 20, 2016

Best experience in buying a used vehicle Talked to Danny Tran on telephone and asked for him after looking over used cars (appreciated fact that we were given opportunity to view cars before More

by glp2420@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Josh Tackett, Danny (VU) Tran, Darell Shaffer
Feb 29, 2016 -

Family Toyota of Burleson responded

Thank you for taking the time to leave a wonderful review and recommendation! We are pleased to hear our team provided you with a pleasant experience. They are always striving to provide all our customers with 100% satisfaction and will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 19, 2016

They treat you like a person not just a car sale My husband and I have been getting our oil changes from there since they opened and love them. I just bought a new car from Sierra 2 days ago and I wo More

by pdoff13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Herndon, Sierra Mickens
Feb 29, 2016 -

Family Toyota of Burleson responded

Thank you for taking the time to leave an excellent review and recommendation! We are very pleased to hear you had a great experience with Sierra and the team. They will be very happy to hear your kind words. We appreciate your business and hope to see you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 19, 2016

Great experience! This was the quickest, friendliest, smoothest car-buying experience I've ever had. The employees and salesmen were very polite and accommodating. Clea More

by Willrunner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick (D-Mick) Mickens, Danny (VU) Tran
Feb 27, 2016 -

Family Toyota of Burleson responded

Thank you for leaving a great review! We are very happy to hear you had a quick and smooth car buying experience. We appreciate your business and look forward to seeing you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 18, 2016

Service Team is Amazing Always a pleasant experience. I have been using this dealership since they opened, originally for the convenience of location. However, the service More

by caminoguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ava Winchester
Feb 27, 2016 -

Family Toyota of Burleson responded

Thank you for the kind words! Ava is indeed a wonderful and professional woman and we will be sure to let her hear your kind words. We appreciate your business and hope to see you again in the future. Best, Matthew Luck Family Toyota of Burleson New/Used Relationship Manager 804-517-8142

February 17, 2016

I would recommended this dealer to many friends and family From the moment you walk in you are greeted by the nicest sales associates. They listen to your wants and needs and they answer every one of your ques More

by jaquez,jacqueline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mosesley, Bart Gillespie
Feb 27, 2016 -

Family Toyota of Burleson responded

Congrats on your new car, Jacqueline! It was our absolute pleasure to assist and provide you with an excellent car buying experience. Customer satisfaction is our number one priority and we are very happy to hear our team continues to achieve that. Bart and Michael will be very happy to hear your kind words. We appreciate your business and look forward to seeing you again in the future. Welcome to the Toyota Family!

February 16, 2016

Great name "Family" Great people. There was no pressure and easy to reach terms. Salesman worked hard to make us happy customers. Good value for trade. The dealershi More

by skip02er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tackett
Feb 16, 2016 -

Family Toyota of Burleson responded

Thank you for your review! We are so happy to hear you didn't feel pressured and that our staff worked hard to make sure you were happy by the end of the process. Welcome to the family! We appreciate your business!

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